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Effort and risk: SAM Pro vs SAM Plugin

Hi Community, I work for an organisation managing about 5000 endpoints and considering a SAM solution. We'd initially look to manage Microsoft and VMWare software. Most MS office products are O365. I'm very interested to get a sense of  a) The implem...

benh_o by Kilo Expert
  • 7069 Views
  • 5 replies
  • 7 helpfuls

Resolved! How to query for related list for location

I would like to display list of assets associated to specific location (eg room).  I tried updating the related list view for cmn_location, but I dont see how you "join" other tables (eg other custom asset tables) that have location for the room defi...

nowguru by Tera Contributor
  • 1594 Views
  • 4 replies
  • 0 helpfuls

Automatic Software Model Creation

Hi Community, We are just starting our SAM Pro journey and trying to connect the dots between Software Installs, Discovery Maps, Software Models and so on and we have just enabled the property to create software models automatically for all licensed ...

Resolved! HOW TO START THE HAM IMPLEMENTATION FROM SCRATCH

Hello Team, we have one client they want to implement  the Hardware asset management process in there organisation for that i need to prepair one ppt on it from scratch for that i need your help. as i am new for service now so i am not aware that muc...

Asset role

Hi, I have a question regarding asset role in SN San Diego. In docs there is an information that this role allows: manage hardware and software assets. Is manage means: create, read, update and delete?Or is there, for assets, any specific role that a...

Miszel by Giga Contributor
  • 3981 Views
  • 5 replies
  • 3 helpfuls

What all assets are to be tracked by Asset Manager ?

Hi Team,  My manager wants me to add all the assets in the ServiceNow and i am doing so. My question is what assets will tracked by asset Manager and what classes should be included in ServiceNow. I have included Computer Class ( laptops/Desktop) Ser...

Deepak26 by Tera Contributor
  • 1220 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cost and depreciation information from hardware model to asset

I am trying to update the Cost field in my hardware asset list and don't understand why cost and depreciation information are not transferred from the hardware model on asset creation. is there are way to update cost in the list view of hardware asse...

demaroj by Tera Contributor
  • 1493 Views
  • 3 replies
  • 0 helpfuls

Customize the Software Asset workspace

Is there a way to customize the Software asset workspace, I want to change the positions of button, but not able to find out the way to change the order or anything. Have a look in the screenshot.

Test97 by Tera Contributor
  • 948 Views
  • 1 replies
  • 1 helpfuls

Software Models without any discovery model and vice versa

Hi All Background :We are using SAM Pro and customer have two different teams one for managing the catalogs and other for license management. Both these teams create software models independently and in silo. This has resulted in lot of potential dup...

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