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Resolved! How to query data from reference column from a table

I'm querying alm_asset table using API, there are some reference field that show the API link to that particular referenced table. Is there an easier way to construct the initial URL to also gather the field I want from the referenced table? Or do I ...

t_h1 by Giga Contributor
  • 1563 Views
  • 3 replies
  • 1 helpfuls

Resolved! Software Asset Management Module not showing

Hello,   I have request for my rome instance demo all plugins Software asset management and its already active. but, under software asset management application there is no module such as licensing, reconciliation etc. comparing rome and san diego v...

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Asep by Tera Contributor
  • 1614 Views
  • 3 replies
  • 3 helpfuls

Resolved! ITAM Licensing Resource Counts seem to be incorrect

Hi all,  I'm looking at the itam_licensing_resource_counts table and found that we have 10k servers in our system. Diving deeper into it, I found that handheld devices and some VMs are considered a server. Any idea on how or why this is happening?  M...

CharlieDW by Tera Contributor
  • 1463 Views
  • 5 replies
  • 1 helpfuls

Content Library/Services in ITAM

Hi all, What are ServiceNow's content library and services, and how will they help with software asset management? Is there any plugin that we need to show this content service? Please assist me if any one have any knowledge of this. Please share any...

Nag9 by Tera Expert
  • 934 Views
  • 3 replies
  • 2 helpfuls

Resolved! Delete outdate software models

I took the software asset management class and one of the labs had this story. I am trying understand what determines an outdated software model and how to know when should you delete them?   "STRY020101Delete outdated software modelsAs a software as...

Asset Onboarding / Offboarding

Hi Experts, Need suggestions on below: 1. When Onboarding / Offboarding an Asset, what should normally be created? A Service Request or a Change Request? Please suggest. Onboarding - 1) CI is already procured and present in network. It is just need t...

snow_04 by Giga Contributor
  • 717 Views
  • 1 replies
  • 1 helpfuls

Reclamation candidate not generated

Hi all, We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be genera...

Anu Sarma by Tera Contributor
  • 994 Views
  • 5 replies
  • 3 helpfuls

Resolved! Tasks to Manage Expiring Software Licences

Hello, may I please get some guidance in relation to using our SAM Professional subscription to manage expiring licenses. The outcome I'm trying to achieve is to generate an alert or a task which prompts someone to consider whether the license/mainte...

Robert80 by Kilo Guru
  • 1900 Views
  • 5 replies
  • 5 helpfuls

Resolved! Asset RMA - Asset replacement

Hi, We are implementing Asset RMA process. When selecting the Replacement of a defective Asset the Replaced Asset should be entered in the Asset Received tab. This is fine but: The Asset that is received as the replacement of the defective Asset shou...

Ed Laar by Mega Guru
  • 820 Views
  • 2 replies
  • 2 helpfuls

Resolved! How does windows server licenses gets calculated

Hi All, I have an entitlement for windows server 2019 datacenter, in which minimum attributes I have set 16, but as soon as reconciliation is completed when I check the license metric result it is licensing the VM not the host there are many VMs on t...

Chirag Jain by Kilo Contributor
  • 1150 Views
  • 9 replies
  • 1 helpfuls

Resolved! Dealing with Oracle Java SE 8 Update > 202

Hello all,the topic Java SE and the since 2019 newly introduced license conditions for Java SE 8 Update > 202 are surely known to most of you here. For all others, the following link is a very good introduction to the topic Oracle's Java licensing ch...

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dnnsrnhrdt by Kilo Expert
  • 4544 Views
  • 11 replies
  • 4 helpfuls

Resolved! What is the ITAM CI Usages (itam_ci_usage) table used for?

What is the ITAM CI Usages (itam_ci_usage) table used for? I see that it is populated by the SAM/CI - Populate Licensing Data scheduled job that uses the SAMLicensingUtility script include, but the job seems to cause serious performance issues. What ...

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