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SAP Entitlement import issue

Hi All, We're presently in the process of uploading entitlement data for SAP and have come across an issue where the SAP license metric doesn't align with the software model. Specifically, it states that the combination of the metric group 'SAP' and ...

Duplicate Software Models

Hello Experts, One of my client publishes their software models for software requests. Recently they came across some duplicate items in the software model table where some were created locally by the client itself to be able to publish the items in ...

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Resolved! HAM Pro Licensing and devices falling outside the four Resource Categories

My organization implemented HAM Pro in Tokyo and recently moved to Utah and realized there was a shift in the HAM Pro licensing model from just deciding to opt-in/opt-out of the four resource categories of Computer, Server, Network Gear, and Mobile D...

WB by Tera Expert
  • 2903 Views
  • 2 replies
  • 3 helpfuls

SAM Pro - Implementation

Hi All, Currently ServiceNow is integrated with Flexera One and publisher details, computer, software details, hardware models, software models etc. are coming from Flexera.  These data in Flexera are coming from SCCM and other sources.Now we are pla...

saketnandan by Mega Explorer
  • 1398 Views
  • 1 replies
  • 0 helpfuls

Resolved! Questions about "User Allocations" tab of a Software Entitlement

Hello, I have two questions about User Allocations of a Software Entitlement Question 1, When the License metric of a software entitlement is "User Subscription" or "Per User", the "User Allocations" Tab is shown up.  In the "User Allocations" Tab, I...

Jing P by Tera Contributor
  • 3018 Views
  • 2 replies
  • 2 helpfuls

SAM - Removal / Reclamation Candidate Task Creation

By default, Reclamation / Removal Candidate (RCC) is having Assignment group option to Software Managers. But I am looking for Task option under it.Normally, RCC record created with default 6 phases (Attention Required, Ready, Awaiting User, Waiting ...

Ajay Sanap by Tera Contributor
  • 2752 Views
  • 4 replies
  • 1 helpfuls

Software Discovery Model Creation

I'm hoping someone can help me, I'm trying to get my head around Software Discovery Models as part of the SAM Suite. With every load of data I've completed into the Software Installations table including Security Updates I'm getting a corresponding d...

Mark Porter by Tera Contributor
  • 4715 Views
  • 5 replies
  • 1 helpfuls

How to generate asset tag automatically in alm_license table?

Hi All, I want to generate asset tag value like this SL10001 and its get automatically increment for each inserts. This function only have to work for "Software Entitlement (alm_license)" table and not for "Asset (alm_asset)" table. And I am not inte...

RK41 by Tera Expert
  • 2065 Views
  • 2 replies
  • 1 helpfuls
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