Hello, whats the difference between SAM basic metering and SAM total usage metrics? The Documentation of the ACC is not really specific:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/agent-client-collector/concept/...
Hello All, I have seen many example in my instance where the normalized data available in software content library but still the discovery models are not getting normalized and has status as Match not found or partially normalized. has anyone seen th...
I'm getting a number of unlicensed installs but the software model result and license metric result are empty The discovery model and DMAPs look good to me. Anyone knows what these are?
Acrobat is User Subscription so the unlicensed Install doesn't matter but still it shows non compliant is there any workaround.
I am trying to configure the CIS suite license for both Datacenter and Standard edition of license in SAM Pro module based on the Purchased license SKU. I have modified the Inference percentage to 50. On making changes, i could see the consumption, h...
I want to get a report created whenever there is a change or an update to specific fields and specific CIs that are on the same table. When I try to create certain conditions...I am confused as to what I should make the conditions.
Hello,Is it possible to customize (remove or add new widgets, or modify the existing ones) on the dashboard visualized on Software Asset Overview in Software Asset Workspace?Thanks in advance.Vito
What STATE must the contract be in, in order to display in the Software Renewal Calendar in the Software Asset Workspace ?
Hi,I am trying to make the 'source request' button on a catalogue task visible for anyone with a role I have just created, called u_tialis_asset. The condition that specifies whether the ui action 'source request' is visible on the catalogue task is ...
Hello everyone, I am attempting to import bulk quantities of assets into snow from an excel spreadsheet. I am running into issues where it is trying to create a new model and am having trouble figuring out how to get it to associate the model with an...
In our domain-separated instances, SAM PRO has been set up within a specific domain. However, several out-of-the-box SAM Pro scheduled jobs are configured in the global domain. This setup, as it seeks data across each domain, is leading to performanc...
in document, ITAM - SAM - Process Guide - Vancouver, Software Asset Manager is defined like below Software Asset ManagerResponsible for:· Managing the day-to-day activities of the process.· Managing key relationships with peer roles withi...
Hi team, I have a scenario where language packs also considered as separate softwrae installation. For example, for a german user he has both english & German version of softwrae. This should be considered as 1 install but system is considering it as...
Hey team, I'm confused as to why executing scans via the Health check feature can only be performed by the 'admin' role. Typically SAM folks won't have admin access to the instance and even if the Platform Admin executes the scan, none of the SAM rol...
Spoiler#ASSETRECLAIMATION #SAM#ASSETRECLAIMATION #SAMAll, We have Software Asset Management module do not have HAM or EAM Module enabled. Are we good to proceed with the OOB - Asset Reclaim catalog. I see primarily this is HAM based and revolves arou...