Optimize servicenow licensing
How to optimize ServiceNow licensing?
Forum Posts
Handling Duplicate Hardware Models
I am running Discovery and SCCM integration. I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports. What is the best method A)Merge the mode...
Resolved! Disabling SAM and deleting all Licensable data from the Instance
Hi Experts! I am fairly new to SAM. We started the SAM implementations and later we recognized it is not much needed and as we had over utilised the SAM SU license Susbcriptions, we are now planning to disable SAM and cleanup all related data in tabl...
Hardware Asset Warranty Expiration date and Purchase Date Informations
In our AMDB, we wanted to capture the Hardware Asset "Warranty Expiration Date" and "Purchase date" information. We have done integration for Dell, Lenovo and Netapp to get this information. However, we are still pending with the IBM, Check point, ...
How Oracle license reconciliation works?
I have a software model for DB server enterprise , have discovery map and entitlement(Named user plus) associated with the software model. When I run Oracle reconciliation , DB Servers EE are not reconciling the installations against the expected sof...
SAM Pro and apps deployed via virtualization
Hi, We deploy and use many of our applications through virtualization technology, specifically MS App-V and Citrix. While the application packages are deployed to the host servers, the applications themselves are not actually installed on any endpoi...
SAM Reconciliation for Microsoft Publisher keeps failing
Ever since we upgraded to Tokyo the recon keeps failing for Microsoft, has anyone encountered same problem ??
Software Asset Management Foundation plugin Activation in PDI
Hi,How can I activate the Software Asset Management Foundation plugin on my PDI. I can't use "Request Plugin" because my SN ID doesn't work with PDI Instance.Thanks,Joanna
Resolved! Is SaaS License Management Plugin is part of SAM Pro License or a separate
After The Utah Upgrade the Production Environment had SaaS Management Plugin but after the Upgrade this was not present and when we try to install it it shows the below error. Just wanted to check if this is a separate plugin and we need to buy or it...
Resolved! SAM Integration with Adobe Cloud
We have configured a Direct Integration profile for Adobe Cloud. The "Validate Adobe Credential" action returns "Connection Successful". After running "SAM - Import User Subscriptions" job we can see records in the Software Subscriptions table <samp_...
Resolved! Custom Dashboard in SAM
Hi, I am trying to find documentation on how to create a custom Dashboard in SAM (Utah). What role is required and also how do I go about creating a dashboard that is application specific.What are the steps required to create a Dashboard that shows r...
Salesforce Marketing Cloud Integration with ServiceNow
Hello there,We integration ServiceNow with Salesforce Marketing Cloud. The authentication and connection is successful. But the scheduled job: "Salesforce Marketing Cloud Download Contacts Consumption" is failing and the reason we noticed is Error Me...
Resolved! Software Asset Management Process Guide
Hi Is there a current version for this document-see attached? (Software Asset Management Process Guide_Paris Process Guide 2020) If so, please send me the document or link. Thanks
IBM / ILMT SAMPro Licensing Requirements
Hi there, I'm interested if anyone has any experience with the SAMPro Licensing models as it relates to IBM / ILMT licenses. Looking at the licensing model, IBM / ILMT doesn't easily fit into the main three categories of Server / Infra, Desktop Soft...
How to determine auto-generated Reclamation Rules included products?
Is the Reclamation Rule auto-created by the Microsoft 365 SaaS Integration covering MS Project and Visio? If so, is it only covering usage for the online versions of both?Furthermore, when manually creating Reclamation Rules we want to avoid creatin...