SAM: License workbench
Hi, Is it possible to provide access of Software Asset -> License Workbench to a custome role without using sam_user role ?
Forum Posts
Capture IMEI and Sim number info in the computer, laptop category.
Hi all,I need a help from ServiceNow Community, New models of laptops are being purchased with an ABC broadband card which carries IMEI and sim number data. We need to determine how to manage that field if the ABC card changes.Thanks in Advance. Any...
Skip import set record when empty field available in file
Hi Team, I want to skip the records while importing from data source if name field is empty and also need to skip records if name field have duplicate values? Thanks,Gan
ServiceNow Discovery keeps creating duplicate normalized hardware models
A normalized hardware model (Dell Inc. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Discovery = ServiceNow finds an existing CI defined to this model and creates another normalized hardware model with the same nam...
Resolved! IP address related tables
I found ip_address_collection, ip_address_item, ip_address_list_item_m2m, ip_address_subnet_dscy_status_m2m tables. How do you use this? I'd like to know the best practice. Thanks.
Resolved! What is purpose of Allocated tab in hardware table?
Hi Team, I want to know the Purpose if Allocation tab in alm_hardware.list table? and how data will populate? Thanks,Ganesh
Software Asset Management Usage: Inactive Installs
Recently our team has implemented Software Asset Management Professional and the Software Usage import. We created a reclamation rule and added in any missing product processes that may have been missing. After our first import we noticed a huge gap ...
Resolved! How Servicenow calculates SAM Pro licenses
Hello All, Just wanted to check how Servicenow calculates the number of licenses used by the customer for SAM Pro, is it based on role we give to the users or number of tables been utilized for that? Thanks!
Resolved! Update Work notes with script Include
Hi All, I want to get the Location field and copy in work notes on incident form . I know I can write with BR. but I would like to write with Script include. I wrote the this script include and BR. but it does not work. can you help me please . Scrip...
SAM Entitlements with Contract Renewals Best Practices
I've recently been told that our SAM Team is manually reassociating entitlements when a contract is renewed. This strikes me as something that should be automated on contract renewal as opposed to a need to reassociate. Can anyone provide some best p...
SAM pro with VMWARE Horizon VDIs
Our Customer is now implementing SAM Pro to manage virtual desktop using VMWare Horizon. They have some question:They use non-persistent VDI and the turnover is very high, they recreate VDI’s every days so they want to have “best practice” on this. I...
Import set -> Import set row (empty)
Hi All, I need help on the import set -> Import set row. For few rows it shows "empty" (as shown in the screen-shot). Not sure what is the reason for this as for rows even with error has Import set row updated.Can anyone help to understand why it sho...
Upgrading SAM Pro to SAM Enterprise
Hello All Customer is in Sandiego version of SAM Pro and we are planning to upgrade to SAM Enterprise.Could someone help me with the below ?We have entitlements loaded and software models published in catalog.What is the impact ?What is the procedure...
Software Asset Management PRO (SAMP) - Scheduled Jobs description
Hello, I'm looking for any documentation regarding SAMP jobs from [sys_trigger] table. Can't find anything about them in documentation or community.SAM - Content File ManagerSAM - Daily JobSAM - Data CollectionSAM - Generate Data For Software Lifecyc...
Software Installed table still have data after SAM installed and Migrated software installation data
Hi ,Software Installed (cmdb_software_instance) table still have data after SAM installed and Migrated software installation data.So now it duplicate data of Software Installations [cmdb_sam_sw_install] or we need to retain the data?Can we delete the...
