Filter Software Discovery Models with empty Software Model in list view

[pavan Punna]

On the Software Discovery Models list, there is a Software model column, but I understand this field is deprecated/legacy and SAM Pro does not rely on it for reconciliation.

I know we can open a Software Model record and use Show matching Discovery models, but I want to see this directly in the Software Discovery Models list view for many records at once.

Is there a supported way to filter or report on discovery models where the Software model column shows empty in the list view?

[yvijay]

Hello @pavan Punna ,

Yes, there is a supported way to filter for empty Software Model fields directly in the list view.

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Filtering Empty Fields in ServiceNow
Because ServiceNow filters can sometimes behave inconsistently with legacy reference fields, use these exact filter steps:
Open List: Navigate to Software Asset > Discovery > Discovery Models.
Open Filter: Click the Funnel Icon to open the Condition Builder.
Apply Filter: Set the condition to [Software model] [is empty].
Alternative Script: If "is empty" returns no results due to legacy data structures, change the condition to:
[Software model] [is] [javascript:gs.nil(current.software_model)]
Run Filter: Click Run to refresh your list view. [1]

Reporting on Empty Discovery Models
To save this view or share it with your team, create a standard platform report:
Create Report: Navigate to Reports > Create New.
Select Table: Set the Table field to Software Discovery Model [cmdb_sam_sw_discovery_model].
Type: Choose List as your report type.
Configure Filter: Use the same [Software model] [is empty] condition in the report configuration.
Save: Save and publish the report to your SAM dashboard

You can follow this document link if you've more queries on this:

https://www.servicenow.com/docs/r/it-service-management/software-asset-management/c_UsingSoftwareDis...

If this was useful, please consider marking it as Accept as Solution and Helpful.

Thanks,

Vijay

[pr8172510]

Hi @pavan Punna,

Yes, if the Software Model field is available on the Software Discovery Models list, you can create a filter such as Software Model is empty

You can also create a report on the Software Discovery Model table using the same condition to identify records where the Software Model field is not populated.

 SAM Pro, reconciliation is driven by normalization, Content Library data, and software model mappings. Therefore, an empty Software Model field on a Discovery Model does not necessarily indicate a compliance or reconciliation issue.

 review

• Unnormalized Discovery Models

• Discovery Models not matched by Content Library

• Software installations that are not mapped to Software Models