HAM - Resource category on model category
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04-06-2022 08:58 PM
How can we add map a resource category to the custom model category?
We have created few custom model categories and we know that asset actions (from change, incident), normalization works only if we opt in for a specific resource category. Just wanted to know how we can link model categories with resource category. The resource category field on the model category is read only.
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01-30-2025 11:05 AM
I also am having this same issue, but with model category "Network Testing Unit" (CI Class cmdb_ci_network_testing_unit). This looks like an OOTB model category so I can't figure why it's not part of the Network Gear resource category already. This is preventing us from using Disposal Orders to retire this hardware.
Do we just need to open a HI ticket?