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Health Check Dashboard not visible in Success Portal

Gavin Hughes
Tera Contributor

‎04-15-2025 03:03 AM

Hi all,

 

Has anyone had any issues with the Health Check dashboard displaying in the Success Portal? We have the latest ITAM Health Check application (2.3.2) version installed in a lower instance. We have admin access, but the dashboard is not displayed.

The only dashboards in the Success Portal are Overview, Value Builder and Product Setups.

 

Regards,

Gavin

 

0 Helpfuls
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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

‎04-15-2025 03:20 AM

@Gavin Hughes 

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

angediaz
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago

Hi Ankur,

 

I have similar issue with Gavin. Would you recommend to open a case with ServiceNow?

 

Thanks,

Angeli

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Gavin Hughes
Tera Contributor

‎04-15-2025 03:32 AM

Hi Ankur,

The screenshots below show that we have the plugin installed, but the dashboard is not displayed in the Success Portal page.

 

GavinHughes_1-1744713049623.png

 



GavinHughes_0-1744712925698.png


Regards,
Gavin

0 Helpfuls

Liam Allport1
Tera Contributor
In response to Gavin Hughes

‎06-16-2025 05:21 AM

Hello Gavin,

 

Recently experienced the same issue. We had to open a case with Now Support to resolve, they had a technician repair the com.sn_sam_workspace plugin. Unfortunately this can only be done by a user with the maint role, but we have not seen any additional workspace issues after this fix.