How to get the user allocations in the sam workspace when we use the "adobe" publisher pack

snow57
Tera Contributor

‎01-08-2025 10:27 PM

Hi Team,

 

I Configured the "Adobe" publisher pack in my dev instance. i am getting the software installation detail count . and this count is matching the adobe console count. But i am not getting the "user allocations" details in the "sam workspace" . Could you please help me on how to acheive this ?

And i used the below process to configure and in that i used the OAuth .

https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/software-asset-manage...

 

Thanks,

Sai.

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dreinhardt
Tera Sage

‎01-09-2025 02:00 PM

Hi @snow57,

user allocations are not automated in SAM Pro, regardless of whether these come from installation data or subscriptions. Each software model result in the SAM workspace includes several remediation options, one of these is "Create Allocations" (View software model results). Here you can assign single, multiple or all allocations to the linked software entitlements.

dreinhardt_0-1736460015682.png

 

Best, Dennis

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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