How to properly handle/track/manage OEM License from purchased laptop with MS OEM OS in it?
Hello,Sorry new here, may I ask how you guys manage OEM Windows OS licenses (Included on a laptop) in SAMPro?Thank you.
Forum Posts
Best way to set database instance's status as retired automatically?
I am trying to understand how can i set the status of the Database Instances as retire, when they are running on retired servers. The status of the server is getting changed to retired by a human operator on my company but the CI's which run on it (D...
Resolved! ITOM Discovery deployment
Hi,Could someone help me to find out what are the estimated effort, capacity, time, and other considerations necessary to successfully deploy discovery on 200,000 servers scattered across 2,000 locations? Additionally, how many mid-servers are requir...
Software Installation Deduplication
Hi I'm working on to find the root cause for software installation duplicate records, I'm aware that due to multiple discovery sources it may populate duplicate records and "SAM - Deduplicate Install Table" job will mark the field "Active Install" as...
ITAM - SAM Pro - Packs related query
Team, Hope you are doing fine.I would like to know about the below query in SAM Pro for other than Microsoft Core & CAL license metric products.Use CasesTotal RightsNo.of.rights per packNo.of.packsInstallsUnit Cost($)Total Cost($)Compliance(rights)Ad...
Resolved! CIS-SAM exam quesiton
ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases? Classification / Identification / Port Scan / Exploration / Communication I believe the right answer is "Exploration" based on the following docu...
SCCM Reclamation rule issue
Hi all,I am new to SAM so trying to get my head around with it. I have created a reclamation rule for "wireshark" and can see the import data from SCCM for last used but I dont see them under software usage table for wireshark. We migrated to Service...
vmWare vRO & serviceNow APi's with OAUth
Hello the community,This is my first post here and I'm a newbie on serviceNow. We have build all our API's request in postman and now we try to automate all requests from Vmware vRealize Orchestrator.We are stuck on the step to get an access token wi...
SAP reconciliation troubleshooting
Hello all, Could you provide me with some advices in order to troubleshoot the sap reconciliation?? I recently connect a SAP instance with SAM, but the reconciliation didn´t catch the used sap user licenses. In one hand, I created an entitlement usin...
How, when and why is this table samp_sw_product_definition being populated in ServiceNow?
Hi all, I would like to know how, when and why the above-mentioned table is populated in ServiceNow. If there is any content or presentation that would explain the dataflow of how SAM tables are populated that would be good. Would like to know more t...
Publisher part numbers and SAM
In the past we have not used PPN's for most of our software entitlements. Now we are being encouraged to do so. What would be the advantages of using PPN's rather than leaving that field blank? We are particularly concerned because it is a read-only ...
Resolved! SAM Process Guide - Tokyo
Hello - In the various iterations of the Software Asset Management Process Guide (Utah, Tokyo, etc.), what do the dotted lines in the process diagrams indicate? Thanks,Derek
Resolved! need to list the computers that are assigned to morethan 1 user
Hicould anyone help me to find the list of computers where multiple users have access (shared computer)? Thanks
How to delete entitlement in SAMpro
Hello Experts,I need to delete entitlements in SAMPro module and I have been given sam-admin role by my customer. When I select records to be deleted in table view I see the delete option greyed out. See attached. What can we /sys admin do to enable ...
Source request button on the sourcing request task for hardware asset refresh opens a blank page
I submitted a "Hardware asset refresh" request which opened a sourcing catalog task . When I click on "source request" button it opens a blank page not showing how many items to be sourced or the transfer and vendor purchase options. This is working ...
