Hi Folks, i have couple of questions regarding SAM implemementation:1.In My System i have Microsoft SCCM configured in order to populate ServiceNow CMDB.2.All required plugins are installed for SAM.3.I have no data populated in software usage[samp_sw...
Hi, Does anyone already implemented a way of working to obtain from Lenovo the Asset warranty end dates and make these dates available on the Lenovo Assets in ServiceNow? I am thinking of a scheduled batch process to collect and update this info on a...
We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...
I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What ...
Hello, If you have a product that has XYZ 1.12.123, do you usually normalize as 1.1 or 1.12 (I guess it depends on if its a major or minor release)?What are the guidelines on normalizing the versions which can be tricky ?
Hi all, I'm working with SAM Pro and SaaS License Management. I've set up a PoC in our Dev instance and this includes setting up a SSO integration profile to pull apps from Azure AD. Once the apps are loaded, several software models get created auto...
Hi All, I would need some guidance on understanding how the 'Product type' is considered in reconciliation? To specifically ask I see a discovery of a child product and map it to the parent software model(PPN and DMAP not available) when I run the re...
Hi Team, Anyone configured integration with AdobeCloud to get subscriptions data using oAuth Credentials instead of JWT authentication?
I am aware of the SSO capabilities with using the Okta Spoke but is it possible to track Okta licenses within SAM PRO? Thanks in advance!
Hi All More and more Software vendors are moving forward to the new business model of Subscriptions, and this is causing us to acquire licenses for each person in the company and increase the cost and more management to reuse them due to the com...
Hi All,We recently ran reconciliation for our Adobe Systems Publisher and the SAM Workspace's Software License Compliance Report identifies about 105 unlicensed installs for Adobe Captivate. When I go to Reconciliation Results and there are no Remedi...
Hi , I populated data in the cmdb_sam_sw_install table via discovery for domain A.As discovery models were not available initially they were auto-created in A domain via the "create software Normalization Business rule ". At last, normalization happ...
We are in the process of manually importing usage for some of our SaaS applications, which dont calculate the usage based on time or subscription, instead it depends on custom metrics, e.g.- number of emails sent, data downloaded. I am wondering if i...
Hi all, I was wondering are there any best practices when managing freeware in SAM?I looked at SAM features but it seems that ServiceNow doesn't provide a function for selecting freeware. If anyone out there has managed free software, I would like to...
