Resolved! How to activate software asset workspace?
Hi everyone, I activated in the developer environment the But I still cant find the Software Asset Workspace. What I still miss? Thanks for your help.
Forum Posts
Showing error in run script to update "user is already in an AD group" in workflow
Hi Community, There is already a run script activity in workflow to update "user is already in AD group" in work notes. While testing it's showing error in the activity of workflow. Can anyone please help me with this. Please refer the below snips. T...
SAM Content Update Requirements
We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library? We do not want to create custom objects as much ...
Resolved! [SAM] Custom license type (product_type)?
Hi all, I was wondering has anyone has experience in adding custom choices for License types other than the list below.Does license type affect the reconciliation process, and what would be the effect of adding a custom license type? License typePer...
SG-SCCM Removed Softwares records get skipped status with comment(error). How to fix it?
Hello, We have recently installed SAM pro plugin along with Service Graph Connector. We had sccm 2016 before. Everyday now scheduled import runs and data gets pulled in CMDB tables through robust transform map. However we are unsure how/where data is...
Windows Server 2019 and 2022 not showing in the Workspace
We are using the CIS suite for our Windows server Licensing, The entitlements are set to Per Core (with Cal), We can't get the Workspace to show compliance for our Windows Server 2019 or 2022. I also notice that the software models for Windows Server...
Software Asset Management Reconciliation
Hi Everyone, Does anyone know how can we make a product non-compliant? Scenario: I have a software entitlement for a product with 1 purchased rights and 1 allocated device I used the custom license metric that returns 1 for the rightsfordevice. When ...
Flexera App Broker Integration with Requests
Hi ServiceNow Forums! I am working on an integration with Flexera App Broker. We have configured it to connect to our ServiceNow instance to not only synchronize catalog items (via the Flexera App Update Set) but have enabled it to create a Request ...
Resolved! What is the best way to track 'approved' and 'non approved' software with SAM
We are using the original SAM plugin (working on an upgrade to Foundation or Pro), but I want to be able to track and report on software that has been approved for use in my organisation, and conversely software that has not - possibly with a view of...
Publishers to start with in SamPro
Hello Everyone, What publishers or products did you start with when implementing SAMPro? I'm looking for a few: AdobeVisual Studio ProCamtasiaDocker Desktop Any other suggestions?
service graph connector for MS SCCM- not loading all software data
service graph connector for MS SCCM- is not loading all software data into s/w, stagging table shows all data but final data is not there in software instance tabe. removed s/w also dont so any thing revmoed.
SAM Unlicensed Installation Issue
Supposed we purchased any software rights 11 where we can install software on unlimited machines but only 11 users can login at a time then how we can manage compliant in ServiceNow. because due to this all machines are coming unlicensed installation...
Can't see the contracts with role "contract_manager"
Hello, Anybody know why there are no contracts listed for a user with contract_manager role?
Modification in Software Sourcing Task (SAM Pro)
Hi All, Attached is the screenshot of Software Asset Source Task (Out of the box in SAM Pro). I have to modify this "Purchase" interface and need to make "Stockroom" field as read-only (non-mandatory)Need help to understand where and what changes I n...
Source Request Configuration Question (AKA Procurement Plugin)
The procurement plugin uses the Source Request workflow to generate a single procurement task to source ALL software items on a request.Has anyone configured the Source Request feature to generate separate Source Requests to different groups based on...
