Stale Software Licenses
What is the default definition of a stale software license? Last activity more than 30 days? 60 days? 90 days? Is there a place to change the default? Can you specify by Software Model?
Forum Posts
Resolved! Has anyone attempted to categorize software/application by their use case?
We have a business request to add categories to the various software and application models we keep in ServiceNow. For instance, AutoCAD might be categorized as "engineering and design." I've considered using Tags, but I'd like to know if anyone has ...
Resolved! how to enable/install Software Spend Detection module of Software Asset Management on my PDI?
How can I add Software Spend Detection module on my PDI instance? I already activated sam professional plugin. Any ideas? I wanna Opt-in it on Content Service Setup
Currency in Software Asset Workspace
Hi SAM Superstars,We're in the SAM Pro implementation where we have decided to go with Software Asset Workspace as the UI for process users. We're getting questions about inconsistent currency settings across this Workspace, especially why:A. License...
Resolved! Inactive computers in the License Workbench results
Description: Inactive computers are being counted in the License Workbench results. As a result, the software license usage appears to be out of compliance. How do we prevent this from happening?Steps to reproduce: 1. Go to the License Workbench and ...
Resolved! SAM - Excel template for bulk import
Hello all, We are setting up SAM processes in our organization, and we are currently doing an inventory of our software and entitlements. We are planning to use ServiceNow in the future as a SAM tool. Can someone please provide me the Excel template ...
Resolved! Reclaim user subscriptions in Software Asset Workspace
In the Software Asset Workspace, is it possible to reclaim a set of user subscriptions (only the ones on a filtered 'Removal candidates' list)?The docs for 'classic' says:To reclaim a set of user subscriptions, specify your Search filter criteria an...
Resolved! Software Asset Management Process Architecture Overview
Dear community,I'm new to this topic and slowly reading into the SAM topic.I found this slide on SAM architecture. My Question is just:Can somebody explain the difference between the dotted connector/arrows and the solid line?
Active Rights and Allocations Available of Entitlement on Software Entitlements
Hi,I Would like to know what functionality for "active rights" and "allocations available" when new entitlement is created How these are calculated? As I observed that when we created new record active rights are Multiplied by 3 with Purchase rights....
Software End OF Support Lifecycle phase Different
Hi Team, I am trying to understand the deafferents between software lifecycle phase showing in [sam_sw_product_lifecycle_report]. If any documents available from SNOW that would be helpful to understand for further understanding. Thanks,Nagarajan.
Unplugging Flexera Data Platform integration with Servicenow
We are about to start a project to implement HAM/SAM pro (enterprise). The company has been using FLexera Data Platform to normalize models. Now, we need to unplug Flexera Data Platform which was installed using an update set on ServiceNow for normal...
Resolved! Software Installations Normalization criteria
Hello Team, During a recent review of Adobe licenses compliance, we found some installations of Adobe Connect. The Customer we are working with has not purchased licenses for this product and is not planning to do so. The Content Service normalizes A...
SAM Pro and Creating asset for Perpetual+Maintenance record after first year renewal
There are 65 different asset records. Do I have to create 65 Maintenance record after first year renewal? And every year after that? Thank you
how to ignore stale hardware CIs to be accounted for software license position
Hello experts, We are having a requirement to ignore the Windows Server CIs if it hasn't been scanned in last 90 days. If we set up the data refresh rule using CI class manager to change the status to "stale" for any server not scanned in last 90 da...
SAM: Acc Client - Sam Advanced Metering
We are using SAM and the ACC Client to deploy out to our workstations. We have SAM Advanced Metering enabled. Is there a way to 'bump' or trigger manually the computer policy to send the payload to the MID Server? Instead of waiting the 24 hours p...
