Hi All, Can anyone guide me on how to address the below problem? 1. We have a software entitlement for Windows Server, but the requirement is that it should be applied only for Production Servers. For Development Servers different cost should be appl...
Hello,I am trying to install SAM Pro on my PDI. I found a recent article stating to click on the image icon and select Request a Plugin - this is not an option, or I'm looking in the wrong place.How can I install SAM Pro on my PDI? Thank you,Laurie
Hi All, We have a requirement to create two custom fields in task_sla table record.-> First field - Duration in hours ( We need to get the value of this field as the hours format of the "SLA Definition duration" field value. eg:- if duration is 2 day...
When creating a reserver entitlement from the workspace. The actual record producer form appear and not the record producer. But when not in the workspace it works fine.This is an out of the box configuration not sure what needs to be changed in the ...
Hi, I observed that the install count for software model is not getting updated though there are actual installs? I have already checked the below: 1. The software model has more than 10 matching discovery models and each discovery model has associat...
Hello All,Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version...
Hello Experts, @Daniel Slocum I would like to understand in below example why we are not able to make any allocations even when the entitlement is active (status = In use) and there are no existing allocations added to it. We have brought this entit...
Hi Experts, I am checking the field "Install count" in Software Models table, when this field will be updated? which script will update this field and how frequent it will be? I see a discrepancy with count when I report on cmdb_sam_sw_install table ...
Best practice documents on creating a unique Display name on the Software Entitlement data in SAM
Hi, I am having a question regarding SAM Pro. If a user has both subscription license and also installation of a software, i.e. The user is using subscription license and along with the on prem software, what would be the best practice to get such de...
When we try test for Test Credential , it throws an error connect refused for jdbc.
Hi, We want to have a report showing the following: All machines that have oracle java installedincluding:machine nameSoftware display namemachine processor countmachine core countif machine is virtual yes/noif the machine is virtual also include the...
Hello ServiceNow Community, New user here and was hoping that someone could point me in the right direction on finding which fields are available in the Asset Management module to classify assets. I have been searching for a data dictionary or othe...
Hello all, Can anyone please let me know what are the OOB flows provided for Software Asset Management? Any quick help is much appreciated. Thanks,Pranita Bahuguni
When running reconciliation for Microsoft products, some results are returned with a Suite Inference Level value of 999. I cannot locate any reference materials to determine the meaning of this value as the suite shouldn't go any higher than 3 accor...
