Can anyone share a sample script of Custom license metrics to calculate the Oracle Golden Gate (Per Processor) License?We installed the Oracle publisher packs but Oracle Golden Gate license is not working.So I'm trying to use the Custom License Metri...
Hi Everyone, We are trying to exclude the non-ServiceNow Discovery Source Hardware devices. We want to reduce the ITAM license count.
Hello, Does anyone know why I don't receive emails with the report? I tried different 'run' options but never received anything.
Hello experts,One of our customers has SCCM bringing in end points in to ServiceNow. They use SAM pro, currently they're consuming more than what they have subscribed for. They use SCCM, SN discovery is not in place. Customer does not want to pay for...
Hello All, Want to design SAM Pro dashboard can anyone guide or provide helpful documents to start implementing the dashboard.
This is new behaviour. When trying to add a contract to the software entitlement, non-admin users are blocked from adding/amending contract in the contract tab. I have checked ACL/UI Policies and all seems in order. What is stopping them and how ca...
We have no ServiceNow admins available but I continue to sharpen the query and update skills.Is there any way to script a job to update the Planned end date for sub-tasks under top-level a project?
Hi All, I have duplicate models in CMDB Model Table .So CIs are mapped with incorrect models .To fix this ,I want to update correct model for CIs. I have exported data with details like Incorrect model sys ID and respective correct model sys ID.Need...
Hi all,I am new to asset management area, and wondering how I can integrate barcode in asset management.I was hoping if anyone can provide some links or docs on using barcode in ITAM.Kind Regards
Hello, I'm currently in the process of developing a non-standard software request using the automated workflow. The problem I have is there is a team which is crucial in the approval process that does not want to be a resolver group in ServiceNow.I ...
I have some questions while taking SAM training in Learning Portal. 1. Can SAM Professional automatically update the history of software price changes?If you can, please let me know how. 2. What is Discovery Map? How do I implement Discovery Map? 3. ...
Hi Team, I have created the direct integration profile for MS 365. And I got the OAuth token as well in REST message. And I ran the "SAM - Import User Subscriptions" job, Job status changing to complete within a second and I couldn't see any automati...
Hello, I have this Catalog Client Script that is supposed to populate 'year' field on the catalog item form.What am I doing wrong as I do not see the field populated?
When receiving software related to a purchase order in ServiceNow, which data point is mandatory? Serial Number / Assigned To / Cost / License key / Asset Tag. I believe the right answer is Serial Number based on my current PDI instance, others menti...
Hello community, I want to use ServiceNow / SAM Pro to help me perform internal audits on out software Is there an easy dashboard or way for me to track or see software /products that have been non compliant over a set period of time ie see a softwa...
