How to removve of excessive lincences manually from SAM table or Instance

[Mansor2]

Hello experts,

One of our customers has SCCM bringing in end points in to ServiceNow. They use SAM pro, currently they're consuming more than what they have subscribed for. They use SCCM, SN discovery is not in place. Customer does not want to pay for the excessive licenses used.

e.g. Customer subscribed for 1500 SAM units

       Currently consuming 2500 SAM units.

How to remove excessive licenses they currently consume?

How to manage going forward to be within limit?

What would be the steps to manually remove/manage excess license going forward?

thanks regards

Mansor

[Rahul Priyadars]

there here is how license calculation is done ..

ITOM Licensing FAQ - Support and Troubleshooting (servicenow.com)

Regards

RP

[Mansor2]

Hello Sage,

would you which table is subsction counted from? we checked with customer, they use SCCM legacy integration not SGC, we want to manually delete record to test

[Rahul Priyadars]

u need to see cmdb_sam_sw_install Table for all software entry for a given Host.