Hi Team, When the scheduled job runs daily, we need the users on the software usage table to get updated.There are some out of the box scheduled jobs and script includes in the Software Asset management scope to update the users. But they seem to be ...
Hello, As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected ...
Citrix License Server Discovery Fails , Citrix license server pattern failed in Identification section, and unable to find the exactable process lmgrd.exe or lmadmin.exe. Did anyone discover the Citrix License server for SAM PRO
Hi All, Can someone please help me to understand the function of this "Installs" tab?
Can anyone summarize the main differences/advangates for EOL tracking/reporting/management in the Xanadu release in SamPro? Thanks!!
Hi all, bit of a noob to Sam Pro. I am looking at running a bulk import of entitlement but struggling to understand why the template does not match all the fields displayed in the entitlement details i.e. when double clicking on an entitlement entry...
Hello All - During the Service Graph for Microsoft SCCM import, COMPANIES entries are being automatically created every day from the Software import.We spent a lot of time cleaning up the Companies table and I am looking for a quick solution to suppr...
Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces.
Hi Team , We are currently implementing Software Asset Management (SAM) for a customer and would like to know where we can find the list of vendors and software supported by ServiceNow for SAM. Thanks in Advance,Subin
Hi experts, I have a doubt regarding software installation table. There is two fields 'unlicensed install' and 'Active Install' , what is difference between it . If I install a software in my device after discovery process what will be the state of t...
Since no documentation exists on this, i thought I had figured out how to do this but it does not seem to be working 100%. We have SnagIt, something we started purchasing decades ago so a lot of our licenses started at version 9ish. We maintained a...
Hello, As explained in the documentation: https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html and having installed SAM Pro in Utah, I cannot find the License Wor...
Hi, Our instance has been upgraded from Quebec to Sandiego. When we run the reconciliation, the progress reaches to 100% but, with status as Failed. Looked at the system logs and the following is displayed. Please let me if there is any resolution...
Hello Everyone,Please help me to resolve the issue related to entitlement import, I am not getting any option after clicking "Create Entitlement", it is not showing any option however earlier I was getting 3 option "Guided Step-by-Step Walkthrough", ...
In my PDI I observed that display name have been changing by default by doing modification to the manufacturer, edition, version and name where as in my company dev instance though I given edition its not getting modified but working for version, man...
