when we do Saas integration with any of the publisher the data comes into samp_sw_usage table right . Now how does this data gets sync up with the entitlements ? do we need to import entitlements for this separately just like we do for others ? how a...
Hi Community, while I'm generating OAUth tokens..getting error as - "This app has not requested any supported Atlassian scopes. Check the authorization URL for your app and ensure that it includes valid scopes." Does this something needs check from S...
Hi all,we are currently checking the possibilities for connecting the software asset mgt. with lansweeper. The enduser devices and software installations are all stored in lansweeper inventory, so it might be an easy way to get the data to servicenow...
Hi, I am implementing SAM with Procurement plugin. Once request is submitted, it goes to source request task. In that task one UI action is present 'Source Request'. Once clicking it, it takes the user to $source_request.do page. It was working fine ...
We purchased TechSmith Snagit licenses with maintenance. We created software entitlements for these licenses with the license type of Perpetual + Maintenance. During the first year, we were eligible for an upgrade to the next version with the mainten...
Please can anyone help with information about a field in the Software Model [cmdb_software_product_model]. There is a field named "Include In Software Inventory" which takes the value true or false (check box in the form). Unfortunately the product ...
I would like to know when the normalization process is performed.According to the documentation, the normalization process takes place when a new discovery model is created.Let me consider the following situation.Suppose a discovery model record is ...
cant create an entitlement in SAM Version Washington. IS this a known bug?When i click on next, nothing happen
Hi, I am trying to find out if there is a way to create a report that shows the trend for the licenses for software assets? What they are wanting is to see the growth of the licenses for each of the software assets. For example, last month there we...
Looking for feedback on the OpenLM plugin within ServiceNow: 1. What it easy to install?2. Easy to integrate the data into the SAM workspace along with performance analytics Any lessons learned that you can share?
Hi community! We integrated ILMT(APIs v2) with ServiceNow and we have visibility of the three tables as shown in the list and printscreen below:Peak Consumption By ProductPeak Consumption Breakdown By DeviceILMT Discovered ComputerIn the workbench vi...
I need to know where is this form or request stored. I don't believe is a custom form, and I can't find it in UI Builder or anywhere in the instance. Maybe I'm looking in the wrong places. This is related to the license operations tab on the Sowftwar...
Could someone advise on the following When an asset is marked as retired and the data is wiped, how does Service Now know that the asset is no longer "In Use" so that the software can be removed. Discovery will look for a device and we can see what i...
Hi Can someone help me with the conditions to be met for the Revert Normalization UI action on Software Discovery Models. I am able to see this button for most of the discovery models but it's not visible on some of the discovery models. Also the di...
