We are trying to contain all documentation of our SAM journey using the success portal but I am having one major issue with the data. In the Performance Overview section, there is canned Time Period Filter which is decent. The issue that we are havin...
Hi everyone,I'm exploring the possibility of automating Software Asset Management (SAM) functionalities using Automated Test Framework (ATF) in ServiceNow. I have a few questions:Is it feasible to automate SAM processes using ATF?If yes, what types o...
Hi Team,We are planning to Implement Software Asset Management in our project so can anyone share useful documentation related to SAM Implementation?It would be great help if you provide any useful documentation.
Whenever I am clicking on this UI action , its not creating any asset job ,Has anyone faced this kind of situation ?
Is there a cost to assign someone a role for sn_cmdb_user? Trying to see if we need more ITIL licenses
I have some entitlement with unlimited license and client want to create allocation for them ,so is it possible in SAM Pro to track licenses with unlimited license.your suggestion would help me.Thanks and RegardsJyoti Pawar
I have created a reclamation rule for Microsoft with a threshold of two months , I have created two usage records with more than two months of last used date , and when I ran the reclamation schedule job , its creating removal candidates but all the...
Hello Community Family, I need help on Software installation data is not visible in Computer table(cmdb_ci_computer) but visible in cmdb workspace (cmdb_ci_compter). I'm noticing that although the computer table in CMDB have Software Installations (...
We have a couple of applications which are concurrently licenced.I've created the necessary software models and entitlements without issue however these all show as Not Compliant in the licence workbench. I can't set these to named user as (by it's n...
Good morning!I am working on an implementation of SAM Pro that was never setup correctly by the partners who did so.As such, the people have been "using," it partially, but incorrectly.They have been using the license workbench, did not have content ...
Hello, We are currently using ITSM Asset Management to manage our software and will upgrade to SAM Pro within the next couple of months. We have installed the SAM Pro plugins in a lower environment and started to get ourselves familiarize with the n...
I got a list of Adobe subscription products from out ITAM team. One of them - CC Illustrator for teams, was mentioned 4 times with different PPN numbers. They all have different count of bar codes (Models) 65304053BC04A12 vs 65304053BC04B12 vs 653040...
What filtration criteria should we set for importing Adobe from legacy ITAM tool for Adobe into ServiceNow, especially considering that the data and entitlements in the legacy tool could be 10-20 years old? We don't need any past data that is not wor...
Hi everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing those devices that have uninstalled the software. Checking with SCCM and there is n...
Hello,I have a problem with the Software Lifecycle Product table, this table has no data, even after running the Scheduled Jobs that should populate it, it remains empty.I noticed that in the Software Product Lifecycle table there are no GA records, ...
