'Ignore installs' field in the Software product form - Software Asset management Pro

shank1 · ‎01-20-2021

Hi

What is the use of the field 'Ignore installs' on the Software product form. How will it work.

alexpanzare · ‎01-20-2021

Selecting "ignore installs" in the custom software product will make it so on-premise installs of the product won't be counted. This checkbox is to be used for SaaS software where users or another metric is counted and is not based on the device where it's installed.

View solution in original post

tony_1989 · 3 weeks ago

thank you for your reply but the Installs are still calculated, I explain in more detail:

the Entitlement has "User Subscription" as License Metric and "Subscription" as License Type , when I ran reconciliation I correctly see this

but I still see an Install requiring action resulting in Product "Not Compliant"

I would like to exclude the installations from calculation otherwise they impact the Compliance of the Product

Christina Guidr · 3 weeks ago

Yes I agree with you on that one but it was the best I could come up with in tool limitations....

tony_1989 · 3 weeks ago

I understand and thank you again for your answer and fast feedback, then at the moment it seems there is no definitive solution on that, I'm considering to open a Case to ServiceNow and see what they propose.

Chris Johns · ‎08-08-2022

Hi Alex, I have a similar scenario for the product LastPass, and many others. It is a subscription software that will reconcile against the Software Subscriptions table. I don't want the on-prem installs to be counted, however, the OOTB software product does not have 'ignore installs' ticked. So, in the license workbench, some installs will be unlicensed and be Not Compliant. Is there a way to change this?

Scenario: Joe Bloggs used to have a LastPass subscription and installed the on-prem software. He stopped using it, so his subscription has now been reclaimed, but the installed software remains on their device. The License workbench will mark this install as Not Compliant, even though anyone can install the software, just not be able to log in.

Main question: How best to manage SaaS software that also has on-prem installations, where we can have unlimited installs?

Prasad47 · ‎10-19-2022

Hello Chris, I am looking for solution for similar issue, please share if you have got a solution already. Another issue facing is not able to edit the 'ignore install' flag on OOB products