'Ignore installs' field in the Software product form - Software Asset management Pro

[shank1]

Hi

What is the use of the field 'Ignore installs' on the Software product form. How will it work. 

[Divya76]

Hello ,Even I am looking for solution for similar issue, please share if you have got a solution already. Another issue facing is not able to edit the 'ignore install' flag on OOB products

[aditya104]

Correct me if i am wrong - Ignore installs check box can only be true for not licensable product.
If not and if ignore install box is checked for licensable product what is the logic behind that.
Because if i am using a licensable product it means product requires a license to be used and license purchase will involve cost.
Why are we opting out to manage a product which involves some price. And on what basis this ignore installs check box is set to checked?

[Cesar7]

Not licensed products should be configured as not licensed in the discovery model table, this normally happens automatically during normalization.  For these ServiceNow will not create a software model and an entitlement will not be needed at all.   Some licensed software is licensed based on volume, number of transactions or log files or similar,  for these one has to configure the metric to Resource Consumption and update the actual consumption in the Resource Value table.  This all appears to work just fine however since ServiceNow is able to detect the installations then in the compliance dashboard these installations are flagged as missing entitlements and not compliant.  To resolve this problem one has to set the ignore installations to true in the product definition but this only allowed for software products  defined in the custom product table.  To get round this issue I have found that hacking the permissions on the product table and setting the ignore install to true will solve this problem however I have not figured out how and if this interferes with the product table update from ServiceNow.  To sum up,  ServiceNow should not look at installations for anything configured a resource consumption based and it does not which looks like an oversight.  In my case I have many products which are resource based but the OOB product definition has the ignore install flag not set so SAM assumes that installations should count rather than ignored and for usage to be determined by the resource value table.

[dreinhardt]

Hi @Cesar7, thanks for bringing this on the table again and your proposed solution - will keep this in mind.

Please use the ServiceNow idea portal and raise a request to allow SAM Admins the adjustment without ACL hacking.

best, Dennis