Install count in Software Model is not getting updated

gvk
Tera Contributor

Hi,

 

I observed that the install count for software model is not getting updated though there are actual installs?

 

I have already checked the below:

 

1. The software model has more than 10 matching discovery models and each discovery model has associated software installations. But, the install count for software model is showing as 0

2. I ran the below script from the background but still no change

new SoftwareLicenseManager().countAll();
 
Can you please help me to fix the issue?
 
8 REPLIES 8

Allen Andreas
Administrator
Administrator

Hi,

Have you referred to the following resource? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694690 


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Thank you @Allen Andreas .

 

I ran the same script from background but no records have been updated. I can confirm that this scheduled job is running after the discovery schedules but still I can't see the count updated correctly

We are using SAM Pro application, and the installations are getting created in cmdb_sam_sw_install table

Hi,

Understood. Are the installs marked as "In use"? Please refer to the following blog related to the process which sort of helps explain things from a high level: https://www.servicenow.com/community/sam-blog/understanding-the-inner-details-of-software-install-cr... 


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