Asset Warranty Infomation
Can someone please tell me if there is any information listed about setting up automated warranty with vendors in ServiceNow? Videos, articles? Thanks very much!
Forum Posts
Consumable Software Packages best practice
Hi, We are a hospitality company, and we sell access to the internet through various 'consumable' internet packages. We are struggling to identify an appropriate way of storing these records in ServiceNow. Initially we have though to extend the servi...
Unlicensed installs reported for software model with available entitlements
Hi, I have a software product / software model result that is reporting 7 licensed installs and 11 unlicensed installs after reconciliation. I have reviewed the software installation table and have validated a total of 18 installations. All installat...
Software Asset Management
Hello Everyone, While checking Software Asset workspace we need to understand how we can check from where (License Owned and License Required) License Usage is configured from. We need to check this because there are few records where the License Usa...
Resolved! Report showing Contract number and Asset Covered
Afternoon allI'm looking for a bit of help or advice. I'm trying to create a report that shows our Contract numbers and the associated Software Assets covered.I can run a report showing just the contract numbers using ast_contractandI can run a repor...
Resolved! SAM Pro - Direct Integration profile for Microsoft: can it be executed on-demand manually?
The job is running daily. Is here a way to request a new execution to get fresh data from Microsoft? Which user profile is also needed for executing the job, is sam_admin enough?
Agent Client Collector Installation / Setup
Hi,I wanted to reach out to see if anybody has had similar issues with 'Agent Client Collector' installation on local devices.1st Issue: InstallationDespite being a domain admin, when installing the Agent Client Collector MSI I receive a pop up messa...
Software discovery in vaults/scif's
New into the role and this community and working out some long running gray areas. So counter intuitive title, because obviously discovery won't work on machines on an air gapped vault/scif. How is this typically handled and measured? My thought is t...
Tips for Maintaining High-Level Data in Software Product Table
Hello All, The data in our Software Product (samp_sw_product) table appears to be too detailed or fine-grained. For example, we have over 4400 records solely for python. Is there a way to aggregate/consolidate these into few entries? Thank you
How to identifies software models that have been identified for restricted use
Hello Team, I need to implement a new feature in Service Now to identify the software models which is of Restricted use.Software installation optimization and removal (servicenow.com) Please let me know if someone implements this feature. I was think...
Duplicate Software Installation Records Due to Software Upgrades in SAM Pro Module
Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version both. Whe...
What all License Metrics use Client Access table for reconciliation calculations?
Hello all, I had a query that what all license metric uses Client Access Table for its calculations when reconciliation is run.Request you to please help me understand this.Any quick help is much appreciated. Thankyou,Pranita Bahuguni
Software Entitlement User Allocations Empty
Hi everyone, we are starting to use SAM and I'm struggling to get the User Allocation information auto-filled into Software Entitlements. For example, we have a Direct Integration set up with Microsoft 365 and it correctly pulled in our Software Mode...
License workbench showing result for non licensable models
Hello All, We have some software model for MS SQL server with Developer edition which is free software. We made the filed License under management as false for some of the software models for this specific product SQL server. But still license workbe...
Discovery of licensed and unlicensed Software
Hey Folks, Can ServiceNow discovery discover the software and show the licensed or not ?
