after successful implementation of Github cloud integration in ServiceNowthe user principle name not matching with 'sys_user' table in ServiceNow which results in user's field populating as empty on 'samp_sw_subscription' table in ServiceNow. any sug...
What is the best practice of SAM processing for Software Models and Products under the following scenarios: 1. Publisher "B" purchases the complete software portfolio of Publisher "A" 2. Publisher "B" purchases only a portion (several products) of th...
I would like to inquire about the requirements for demonstrating my compliance status to VMware within the SAM Workspace. Specifically, is there a need for any integration or SaaS license to facilitate this process?Additionally, regarding the new lic...
How to get audit report for business application ?
Hello everyone, Feels a little overwhelmed attempting to understand Software Models/Products. I understand that you need a 'Software Entitlement' that links to the software Model. We also have Software Product that gets linked to the Model. We have ...
Hello everyone,I have encountered an issue with the "sam-generate data for software lifecycle" scheduled job in our ServiceNow instance. I noticed that there are 19 scheduled jobs with the same name still in progress, spanning from two years ago to t...
Hi guys,We are currently implementing with our client the SAP publisher integration for Software asset management, we have been following all the documentation offered by the platform as well as this article KB0813999. We have the latest version of S...
I have software installed in my environment, that is licensable software from PublisherA. However we never purchased licensing for it because is it packaged and installed with software we did purchase from PublisherB. Effectively PublisherB pays Publ...
Hi, I have the following Situation. We do not have M365 E3 as a product in the Admin Portal.We just have Office 365 E3 and EMS E3. I set up the Software Model so that EMS E3 and Office 365 E3 are mandatory for the Suite. It works well despite for som...
In SAM implementation we want to integrate ServiceNow with AWS / Vmware/JIRA for this what would be the best method . Is it using service graph connectors or do we have any other methods better than using service graph connectors ?
In TRM request form Publisher (reference field)is consuming lot of time to fetch the list. Publisher has 45k records it is referencing to company table and it is using Advanced reference qualifier, In client instance while searching it shows the info...
Hello forum, I have some custom metrics that would work better if the auto-calculation for the total cost in the entitlement could be switched off or skipped. Is this possible?To give you more information: these entitlements are usually sold as packa...
I am working on installing and configuring SAM Pro, specifically the SaaS License Management. I have connected to our Azure AD to pull the SSO Applications, users, and group memberships and as part of that process ServiceNow automatically created th...
Hello team, I have created one entitlement with PPN for visio online, now as per PPN the license metric is user based license. When i run reconciliation my visio online unlicensed installations gas no effect of this entitlement but when i changed it ...
Hi Experts, I have a requirement wherein I need to link multiple entitlements to one software model automatically. I have enabled "Automatically create software models for all 'licensable' products" and "Automatically create software models for all '...
