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Missing "Asset Reclamation Requests"

Spoiler#ASSETRECLAIMATION #SAM#ASSETRECLAIMATION #SAMAll, We have Software Asset Management module do not have HAM or EAM Module enabled. Are we good to proceed with the OOB - Asset Reclaim catalog. I see primarily this is HAM based and revolves arou...

Saurav by Tera Expert
  • 871 Views
  • 11 replies
  • 3 helpfuls

Non-Compliance software report

How to get the list of Non Compliance software report with Publisher, product, product model and entitlement and the department name.

Vijaysighav by Tera Contributor
  • 468 Views
  • 1 replies
  • 0 helpfuls

Manual creation of software subscription

Hey all-We are in the process of switching on SAM to optimize the usage of SaaS applications.  I am trying to understand the below:We are leveraging OOTB SaaS Connectors where applicable, but there are a bunch of applications where the connector does...

VC01 by Tera Contributor
  • 505 Views
  • 3 replies
  • 0 helpfuls

Software installation deletion

Hi team, Are there any OOB jobs running at the background which deletes the software installation records?

gvk by Tera Contributor
  • 312 Views
  • 1 replies
  • 1 helpfuls

Resolved! SAMPro, VMware Publisher Pack & DMaps

Hello,  Recently, I have been asked, "Which DMaps were included in the VMware Publisher Pack?".   I have researched and cannot find the answer to this question.  Can anyone send me in the right direction?

Microsoft 365 Normalization

Hello,During the normalization process, it was identified that within the discovery model, the product "Microsoft 365 Apps for enterprise" is partially normalized. Therefore, how could the complete normalization be carried out, including version and ...

Lucas35 by Tera Contributor
  • 478 Views
  • 3 replies
  • 0 helpfuls

License Allocation Beyond Purchase Limits

Hi Team,In SAMPro for the entitlement with agreement type 'Enterprise License Agreement'(ELA) where the license position is compliant even if there are unlicensed installs, but in the allocations we were able to allocate only for the purchased licens...

Resolved! Software Entitlement import error in CNTR number

Hi,I’m using the Software Entitlement import capability in SAM Pro. I only use the ServiceNow template (samp_entitlement_import), I haven’t change it, but I'm pulling an error on all entitlements if I supply a Contract number. The error is saying tha...

Terry Marcus by Tera Contributor
  • 1011 Views
  • 4 replies
  • 3 helpfuls

active rights vs purchased rights

I have a query regarding Software asset management (SAM) .....1. What does Active rights actually represent?2. Want to know the difference between active rights and purchase rights ...3. Is it necessary the every time the AR and PR should be same? Th...

Resolved! Required roles for Asset management

What roles/ permissions do I need assigned to me to be able to at least be able to search up the assets/hardware models/hardware assets in ServiceNow. I have the correct permissions on my account on our Production server but I'm trying to replicate t...

dadekore by Tera Contributor
  • 11385 Views
  • 2 replies
  • 10 helpfuls

Resolved! Only consider Production Servers under Software Entitlement

Hi All, Can anyone guide me on how to address the below problem? 1. We have a software entitlement for Windows Server, but the requirement is that it should be applied only for Production Servers. For Development Servers different cost should be appl...

gvk by Tera Contributor
  • 705 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to install SAM Pro on my PDI

Hello,I am trying to install SAM Pro on my PDI.  I found a recent article stating to click on the image icon and select Request a Plugin - this is not an option, or I'm looking in the wrong place.How can I install SAM Pro on my PDI? Thank you,Laurie

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