Install count in Software Model is not getting updated

[gvk]

Hi,

I observed that the install count for software model is not getting updated though there are actual installs?

I have already checked the below:

1. The software model has more than 10 matching discovery models and each discovery model has associated software installations. But, the install count for software model is showing as 0

2. I ran the below script from the background but still no change

new SoftwareLicenseManager().countAll();

Can you please help me to fix the issue?

[Allen Andreas]

Hi,

Have you referred to the following resource? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694690 

[gvk]

Thank you @Allen Andreas .

I ran the same script from background but no records have been updated. I can confirm that this scheduled job is running after the discovery schedules but still I can't see the count updated correctly

[gvk]

We are using SAM Pro application, and the installations are getting created in cmdb_sam_sw_install table

[Allen Andreas]

Hi,

Understood. Are the installs marked as "In use"? Please refer to the following blog related to the process which sort of helps explain things from a high level: https://www.servicenow.com/community/sam-blog/understanding-the-inner-details-of-software-install-cr...