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itam licensing resource count is directly fetching itam asset usage by OOB.

UrichintalaE
Kilo Contributor

Hi..! 
I am working on the itam licensing report but it is fetching itam_usage_usage table by out of box but what scheduled jobs are running behind it and can we change that table alm_hardware by any chance ? 

 

  • HAM License Cleanup was initiated
  • Cleanup completed on the 'alm_hardware table' with the following filters:

Model Category = Computer

State = In Use

Asset Count: 21,063

  • License calculation performed in the 'itam_licensing_resource_counts' table:

     Asset Count: 30,200

Action Items:

  • BAU Team to replicate hardware table assets into the ITAM licensing counts table.
  • Archiving Rule to be set up to remove ~5,000 assets with empty resource fields.

    In the first screenshot the count is 34,955 in the resource total count field but i want that 32,576 in the second screen shot, this count should be shown in that report by fetching alm_hardware table and i also need what out of the box scheduled jobs are working on that.

 

UrichintalaE_0-1760204598543.png

UrichintalaE_1-1760205365644.png

 

 

1 REPLY 1

dreinhardt
Kilo Patron
Kilo Patron

Hi @UrichintalaE,

 

please Check the following licensing terms for HAM to get all details which status combination are consuming a license or not and adjust your BAU processes.

 

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/hardware-asset-...

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.