Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITAM Licensing Resource Counts seem to be incorrect

Go to solution
CharlieDW
Tera Contributor

‎08-18-2022 11:42 PM

Hi all, 

I'm looking at the itam_licensing_resource_counts table and found that we have 10k servers in our system. Diving deeper into it, I found that handheld devices and some VMs are considered a server. Any idea on how or why this is happening? 

Many thanks in advance! 

-Charlie

0 Helpfuls
  • 1,834 Views
1 ACCEPTED SOLUTION

Go to solution
Community Alums
Not applicable

‎08-18-2022 11:56 PM

Hi @CharlieDW,

I think this answer is best answered by the Servicenow account executive who has been assigned to your company instance can help you.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

View solution in original post

5 REPLIES 5

Go to solution
CharlieDW
Tera Contributor
In response to julianf

‎08-30-2022 02:39 AM

Hi @julianf ,

Thanks for your reply to my question. It was indeed confirmed by ServiceNow once I opened the case for the issue. San Diego patch 5 should fix this 🙂 

-Charlie

0 Helpfuls