ITAM Licensing Resource Counts seem to be incorrect

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CharlieDW
Tera Contributor

‎08-18-2022 11:42 PM

Hi all, 

I'm looking at the itam_licensing_resource_counts table and found that we have 10k servers in our system. Diving deeper into it, I found that handheld devices and some VMs are considered a server. Any idea on how or why this is happening? 

Many thanks in advance! 

-Charlie

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Community Alums
Not applicable

‎08-18-2022 11:56 PM

Hi @CharlieDW,

I think this answer is best answered by the Servicenow account executive who has been assigned to your company instance can help you.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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CharlieDW
Tera Contributor
In response to julianf

‎08-30-2022 02:39 AM

Hi @julianf ,

Thanks for your reply to my question. It was indeed confirmed by ServiceNow once I opened the case for the issue. San Diego patch 5 should fix this 🙂 

-Charlie

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