Manually testing of SAM
Hi! Do you have an idea on how to test this manually in instance? Appreciate any help. TIA
Forum Posts
Unable to install SAM Foundation (com.snc.sams) on PDI - from Manage Instance page and Applications
Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...
How to make a script-populated field (software_model) act as a coalesce field in Transform Map
Hi all,I’m working on a Transform Map to load data into the Software Entitlement table, and I need help with making a script-populated field (software_model) act as the coalesce field.Here’s my scenario:I’m importing data from a spreadsheet that cont...
Am I going Crazy or what? -Variable Set Frustration!
Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...
System created software model with No DMAP
ServiceNow Software Asset Management Professional (SAM Pro) relies on Discovery Maps (DMAPs) to link discovered software installations to normalized software models. These mappings are essential for accurate license reconciliation, compliance trackin...
Creating allocations in SAM when they are coming from integrations
This is actually a follow up question on https://www.servicenow.com/community/sam-forum/adobe-and-microsoft-365-integrations-completed-but-no/m-p/3419379#M19591I have added it as a comment but decided to make a different post since I thought it warra...
Adobe and Microsoft 365 integrations completed, but no allocations or remediation options generated
Hi all, We’ve recently completed integrations for Adobe and Microsoft 365 in ServiceNow SAM Pro (Yokohama). Here’s what’s been done so far: 1. Entitlements for Adobe and Microsoft have been successfully uploaded into SAM Pro.2. We have active Direct ...
Potential savings value
Does anyone know how the potential savings are calculated? We’re seeing $0 for many of the records in our instance.
Nexthink to ServiceNow Integration – Data Mismatch & Performance Optimization
Hi Team,We are currently working on an integration where Nexthink sends approximately 5.6 million records to ServiceNow daily. This data first lands in a staging table, and then gets transformed into the Software Installation (cmdb_sam_sw_install) ta...
Missing Records During Entitlement Import – Root Cause and Suggestion
This week, I encountered an interesting challenge while importing 1,000+ entitlement line items into ServiceNow SAM Pro using the Create New Entitlement Import page.Everything looked good, until I noticed something strange:- 890 records imported succ...
Software asset management Implementation
Here’s what I’ve done so far:Step 1: Installed the SAM and SAM Pro plugins.Step 2: Set up and opted in for the Content Service.Step 3: Completed software installation through the Discovery process.Step 4: Verified that the software installation recor...
Laptop forecast
How are folks using HAM (bare bones) to forecast laptop demand over the next quarter?
Can I call the renderer for a portal page in a script include so that I can re-use in an email?
https://[my_instance].service-now.com/sp?id=services_status uses an MVC structure that gets output to the browser. Is there a way to call an API so that the Status History widget will display in an email?
An history of Device allocations
Hi Community,We want to implement Microsoft Office Desktop license tracking. The client wants to bill the various departments internally.They don't have a SAM module, only IT Asset Management provided with ITSM license.So, the idea is to create Softw...
