Software models associated with different environments
We have one software model that is associated with multiple environments. (Production, Development...) Do we need to create a separate software model for each environment?
Forum Posts
Resolved! SAM - Normalize discovery models using content library rules job failing across several instances
Hi All"SAM - Normalize discovery models using content library rules" job has been failing across several instances with the same error over the past few days.Error: No Match found for in samp_sw_publisherHas anyone else experienced the same issue? If...
Resolved! Prerequisites for SAP Integration with ServiceNow SAM Pro
Hi all,I’m currently exploring the integration of SAP with ServiceNow’s Software Asset Management (SAM) Pro and would greatly appreciate insights from those who have experience with this process.- Are there specific SAP modules, versions, or configur...
Resolved! Publisher Pack integration and SAAS integration
Hi, Looking for a clarification as I am unable to find it in the community posts.What is the difference between Publisher pack integration and SAAS direct profile integration. what is the difference between the data loaded via publisher pack integra...
How to integrate With SAP Cloud to bring license view
Two questions. 1 - Does SAM publisher pack and ABAP program connect to SAP Cloud, such as S/4HANA Cloud or just with on premise SAP environment?2 - How to connect with SAP Cloud, such as SAP for me or S/4HANA Cloud to bring License consumption?
Resolved! ServiceNow's own publisher pack or license management options in SAM
We are at the very early stages of SAM implementation - I remember seeing a ServiceNow icon itself in a SAM demo Being a cloud based product can you manage your ServiceNow 'assets' (or perhaps license is a better word) in SAM - I didn't see a Service...
Activating and Working on SAM and HAM on a PDI
Hi everybody, I'm on my second PDI instance already. I'm trying to install SAM, configure it, install the Workspace, Publisher Packs etc. The thing is that I don't seem to have all the admin rights. The PDI portal does show me as Admin, but in the in...
How to access temporary variables from the pattern in the pre post pattern execution script?
Hi - is there a way to get access to pattern temporary variables in the pre post patterns script?
Same User name is creating issue while transforming the data into User allocation table
Hi All,We are having an issue while transforming the data into user allocation table. In Servicenow's user table, we have multiple user where the user name is same for more than one user but in general they are different user because they have differ...
Resolved! Slow business rule
HI Team,I am trying to update all the record in cmdb_Ci_hardware table with value as false for Exclude from SAM filed.Following is the Background script I tried.This table is on global scope and I am runiing script in global scopevar gr = new GlideRe...
Excluding mobile app installs from license workbench ( Intune and SCCM discovery )
Hello ! We currently have SCCM and SG-Intune as discovery sources for SAM which picks up software installs on mobile devices. This causing our workbench to be inundated with software that we do not need to manage, it is also impacting our compliance ...
SG-SCCM integration
Hi ,We have SG-SCCM and SG-Intune in our project. The SCCM is using a midserver that belongs to a cluster and since other midserver in cluster doesn't have a service account with full access to SCCM DB, our SCCM svheduled jobs gives random runs auth...
Managing License Consumption Priority in SAM Pro
Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...
Resolved! SAM - Software Reclamation Rule - Total Hours Used
I was wondering if there was a way to set the Total Hours Used value so it can capture users who have not been using the software at all. How it works at the moment. I think the minimum number of hours you can state before software can be reclaimed ...
Resolved! Suggested Normalization is blank
Why would the suggested normalization be blank for suggested edition? Has anyone encountered this? And what needs to be done to correct it?
