We can't seem to be able to get our Red Gate Toolbelt Software to go compliant.We have 2 Entitlements, 1 for Toolbelt and 1 for Toolbelt Essentials.They both share some components as part of each suite.ServiceNow only offers a discovery Map for Toolb...
I have been asked to check customization's in SAM plugins. Screenshots below.What are these customized files in SAM plugins? What are their implications? I need to find out who introduced these customization's. How do I find their backstory and shoul...
Hi, I need to obtain information about the software installed through the agent client collector. When I run a test check with the check definition: installed software, I get a response, but I don't have the information in the related list of install...
Question:Is there a way for SAM Pro to only count SSO subscription users for users that have a specific role or license assigned to them in the respective SaaS portal? Context: We have set up a SSO integration profile for software that our end users...
Hi,I would like to create a software license compliance position report to include only software publisher and specific products that I have "published only" through SAM Implementation -> Published Products. Is this possible? Thank you.
Hi , We are publishing software models for end user to request any particular software from portal. So for adobe/microsoft even if the available allocations are not available we should be able to process the request without raising purchase order as...
Need workflow to automate kiosk user creation using PowerShell script in ServiceNow Body: Hi everyone, I’m working on a requirement to create and add a Kiosk user account for Thin Clients through a ServiceNow Catalog Item. Here’s what I have so far: ...
Hi all I am scratching my head on this one. The software install list for a specific version of Anaconda is showing some installations being allocated a software model and others not beiong allocated a software model despite being identical installa...
Hi Folks, Hope we all are doing well. After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that...
Hi All. In the reconciliation results table (samp_reconciliation_result) the status is displayed as partially completed. What does partially completed signify? I want to gain more insight on this (partially completed )status. Thanks for taking time ...
I am working with some of our IBM Mainframe products which all have the same calculation needed based on raw data entry. I successfully created the code in a custom license metric to do the calculation for one test product. What I want to know is,...
Hi, Does anybody know anything about the new Software Asset Management property in Zurich called 'Automatically create software model results for unlicensed products during software asset reconciliation(com.snc.samp.unlicensed_smr_creation)'?It is se...
Hello, How frequently does the job SAM - Data Collection run on your instance? The description says that this PA job is executed after the SAM reconciliation process completes. So the pa job is tied to the Software Reconciliation process; how ofte...
Hi there, a colleague asked me to have a look at a software product that they are having difficulty with. The software is licenced on a Per User basis but it is counting every unique user regardless of the status of the asset it is installed on. My ...
My direct integration credentials validate fine, however the job SAM - Collect Office 365 Usage is consistently failing. where can I get more details, the error message has nothing other than it failed.