Resolved! Linking expired and renewed contracts
Can I link an expired contract to a new one? What is ServiceNow's best practice with contract renewals - is it best to delete OR overwrite the expired ones? Thanks,Angeli
Forum Posts
How to make the Reassess feature available in the Advanced Risk View under All tab?
Dear experts, I am facing a problem where the reassess button features only seems to appear under Risk Workspace, I want to know how do I make it also available to users without the risk workspace under the Advanced Risk View in the navigation tab t...
How to add "users to azure groups" in flow designer
Hi, I am new to integration and need assistance with adding a user to Azure groups through service catalogs using Flow Designer. The user is specified as the “requested for” person in the variable. To achieve this, we need to retrieve the “User ID” ...
SAM Configure Quarter definition for Renewal Calendar
Hi team,I have the requirement to configure the custom quarter as per the belowOctober - December = Q1January - March = Q2April - June = Q3July - September = Q4and how to add in Renewal Calendar Under the Software Asset workspaceplease provide me wit...
Custom Fields
Is there any document that shows how many custom fields you can add?
Creating a complex report
I want to create a report with the columns below. Columns are separated by || Application Name || Application Criticality || Application Core || Capabilities || Owner Name || Unit Name || Software Name || Product Name || Cloud/On-Prem First 2 columns...
Red Hat Linux reconciliation results in Google Cloud
From the Red Hat Licensing Guide, Counting method for public cloud Virtual instances:Number of virtual instances 20, Divide the number of virtual instances by 2 for the number of subscriptions forRed Hat Enterprise Linux Server.We have RHEL BYOL bein...
SCCM Unable to find serial number
Hello Team, I'm unable to find serial number that is in not appearing in CMDB. It is registered in SCCM and in AD. How can we find the issue? why it is not getting discovered?
Are the fields in Discovery Model and Software Installation suppose to not really be sync'd up?
Hi everyone,I am quite new to SAM and we are checking one of our client's Software Installation table.We noticed that some of the entries in their Software Installation table (cmdb_sam_sw_install), fields like "Publisher" and "Version" are empty howe...
No able to see Saas integration profile in Test Environment
I have created Saas integration profile for Adobe and M365 in dev both were successful and I was able to pull data from both the portals also , and then I moved the update sets to test , but in test I am not able to see the integration profile , do...
Resolved! Removal Candidate stuck in Awaiting Approval state
I create a removal candidate and check the notify check box. An emails is sent to the user the license or computer is assigned to as expected. The end user is asked to respond Yes (approve) to keep the software, no (reject) to remove the software. ...
Resolved! Automating the Removal of Software Subscriptions (i.e. Adobe, M365)
Looking for options/ideas on automating the Removal of a Software Subscription in the case where the software is technically a Hybrid Software, but in this case, we're not looking at any of the locally installed components. In essence, trying to get ...
Resolved! How to make the related list tabs for risk event shows only with certain condition
Dear experts, I am facing a problem where I am stuck in how to make certain related list tabs show when a certain field in the risk event form is selected then prompting the specific related list tabs to appear instead of all the tabs that is unrelat...
Facing an Issue on Mapping the Oracle Entitlements in sampro workspace
Hi Team,We are working on Oracle Publisher pack. As per the process we created the entitlements related to oracle DB (enterprise). There are software installation's related to Oracle DB. But after performing the reconciliation the entitlements are no...
How do i configure a date/time field that fetch the date where the risk event is in analyze stage
Dear experts, I try to create a date/time field called analyze start date and create a new business rule to fetch the date where the state changes to Analyze and before update. The execution script is as below, but it does not work as it won't show a...
