Manually upload software installation
Hi everyone, I working on manually upload software installation to SAMIs there any properly step by step to upload these cause there are custom software in it? Thank you.
Forum Posts
Hi Team, In service operation Workspace under interaction record we have UI actions which is Create
Hi Team, In service operation Workspace under interaction record we have UI actions which is Create Request , Create Incident, whenever click Create Request it will show interaction record agent name need to Auto populate in the catalog form Req...
SAM Pro: Adobe Creative Cloud for components
Hello, We have entitlements for Adobe Creative Cloud. What I am not sure about is how to get the suite components to get covered by the entitlement. We are getting subscription entries for CCSV which are apearing but there are entries for example tha...
Resolved! Hi Team, Under Interaction record in (service operation workspace) we have response Template choice
Hi Team, Under Interaction record in (service operation workspace) we have response Template choice list under choice list response templates are not visible. I need to visible response template List. Please help on it
Not able to activate Plugins
Hi Team, Greetings All! I could not able to activate any available plugins with my developer demo instance access. it was sending email. Please refer the below email. Please assist me. "You recently requested the "Software Asset Management Profes...
Uploading Bulk Software Subscription Records
Hi all, Has anyone here successfully bulk-uploaded software subscription records to the samp_sw_subscription table and had those subscriptions reconcile? I’ve been testing uploads for publishers that don’t currently have an integration. In the upload...
Automate User allocations in Software entitlements using groups
Hi Team, Iam trying to assign users from groups to few entitlements. I have written a script to do it but this is allowing only one entitlement, i want to allocate users from same group to ent1 and ent2 which have same display name. Its not working...
ServiceNow Discovery keeps creating duplicate normalized hardware models
A normalized hardware model (Dell Inc. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Discovery = ServiceNow finds an existing CI defined to this model and creates another normalized hardware model with the same nam...
Product still appears in on Software Asset Workspace, even though License Under Management is false!
Hi All,We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.And we don't want that product to be shown on th...
Software Allocations security changes
Ever since the last release was applied, I have not been able to manage allocations the same.In the Entitlement record, on the user allocations tab, I was able to add a new allocation. Now when I double-click on the user field, I get an error :Secur...
Can we attach email as attachment?
Hello,We automatically create Incidents from Google Cloud (GCP) alerts using Flow Designer. The alert details are currently placed in the Incident’s Description.New requirement: preserve the full, original alert by attaching it to the Incident:If the...
Microsoft FrontLine
Is anyone managing Microsoft Frontline licenses and devices inside SAM Pro? We are looking at both dedicated and share mode cloud PCs and just reaching out to see how others might be managing these in ServiceNow. The Cloud PCs themselves will be CI...
Service Graph Connector - Jamf - Not normalizing Apple Software
My main ask is simple... Is the Jamf Service Graph Connector normalizing the majority of the software installed on your Macs? For us, it normalizes some but not the ones I would think are the most basic. For example, very few of the native MacOS apps...
Managing SaaS applications in SAM
We utilize multiple SaaS application in day 2 day work.We are planning to utilize SAM to manage SaaS application. how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. Thanks for guidance.
Post-Upgrade Issue: Plugin Activation for Microsoft 365 Integration (Yokohama) - com.sn_sam_saas_int
Hi everyone,SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the followi...
