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Resolved! Prerequisites for SAP Integration with ServiceNow SAM Pro

Hi all,I’m currently exploring the integration of SAP with ServiceNow’s Software Asset Management (SAM) Pro and would greatly appreciate insights from those who have experience with this process.- Are there specific SAP modules, versions, or configur...

TanayB by Tera Contributor
  • 2767 Views
  • 8 replies
  • 3 helpfuls

Resolved! Publisher Pack integration and SAAS integration

Hi, Looking for a clarification as I am unable to find it in the community posts.What is the difference between Publisher pack integration and SAAS direct profile integration.  what is the difference between the data loaded via publisher pack integra...

How to integrate With SAP Cloud to bring license view

Two questions. 1 - Does SAM publisher pack and ABAP program connect to SAP Cloud, such as S/4HANA Cloud or just with on premise SAP environment?2 - How to connect with SAP Cloud, such as SAP for me or S/4HANA Cloud to bring License consumption?

Resolved! ServiceNow's own publisher pack or license management options in SAM

We are at the very early stages of SAM implementation - I remember seeing a ServiceNow icon itself in a SAM demo Being a cloud based product can you manage your ServiceNow 'assets' (or perhaps license is a better word) in SAM - I didn't see a Service...

Stu2025 by Tera Contributor
  • 553 Views
  • 1 replies
  • 0 helpfuls

Activating and Working on SAM and HAM on a PDI

Hi everybody, I'm on my second PDI instance already. I'm trying to install SAM, configure it, install the Workspace, Publisher Packs etc. The thing is that I don't seem to have all the admin rights. The PDI portal does show me as Admin, but in the in...

ConstantinM by Tera Contributor
  • 475 Views
  • 1 replies
  • 1 helpfuls

Resolved! Slow business rule

HI Team,I am trying to update all the record in cmdb_Ci_hardware table with value as false for Exclude from SAM filed.Following is the Background script I tried.This table is on global scope and I am runiing script in global scopevar gr = new GlideRe...

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Dharsaan-K by Tera Contributor
  • 1240 Views
  • 8 replies
  • 1 helpfuls

SG-SCCM integration

Hi ,We have SG-SCCM and SG-Intune in our project. The SCCM is using a midserver that belongs to a cluster and since other midserver in cluster doesn't have a service account with full access to SCCM DB,  our SCCM svheduled jobs gives random runs auth...

Managing License Consumption Priority in SAM Pro

Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...

Resolved! SAM - Software Reclamation Rule - Total Hours Used

I was wondering if there was a way to set the Total Hours Used value so it can capture users who have not been using the software at all.  How it works at the moment. I think the minimum number of hours you can state before software can be reclaimed ...

Resolved! Suggested Normalization is blank

Why would the suggested normalization be blank for suggested edition? Has anyone encountered this? And what needs to be done to correct it? 

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vkalsi by Tera Contributor
  • 535 Views
  • 3 replies
  • 0 helpfuls
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