ITAM SAM & HAM kickstart deck, initial assessment, BRD scope, list of founation data. Please share!!

[ashwanikumar]

Hi All,

I just started working for a customer and need some already prepared documents for the following:

Initial & post assessment - list of activities which needs to be done to check current status of implementation and post implementation

BRD - format deck which can be shared with customer to get the requirements

Foundation Data - List of  foundation data tables for SAM & HAM and what needs to be checked

Technidal Document - Sample with list of topics which needs to be covered.

Architecture Design document - Architecture design document sample

Please share the details and references.

KUMAR

[ashwanikumar]

Please consider it an urgent requirement!

[dreinhardt]

Hi @ashwanikumar,

the "now create" section in the partner portal will cover all your requests.

Please login to https://partnerportal.service-now.com/ and navigate to "Now Create"

All | NC Search - Now Create

Best, Dennis

[ashwanikumar]

Thank you for the quick response however nowcreate doesn't cover all the topics and documents are very generic.

There are no documents for assessments, BRD & Technical documents.

It has designs in viso format without providing any explanations.

[Oscar D]

I would agree with @dreinhardt as NowCreate has a vast majority of elements you may need to implement HAM/SAM. ServiceNow doesn't provide a BRD and you would been to build one specific to your organization, but they do provide baseline stories within NowCreate. As for assessment,  ff you are implementing HAMP and SAMP then you can utilize the Maturity Assessment which is built into the Success Portal for each respective product. (Ex - SN Docs for SAM Maturity) These are ServiceNow recommend maturity activities to capture Crawl, Walk, and Run phases of your program. In addition, when it comes to Software you can utilize ITAM Health Check plugin to scan you CDMB and related software configurations to identify data remediation activities to may be required to accurately track your compliance. As for technical documentation, the only official documentation is within the ServiceNow Documentation.