Assing License to the User

[shivani42]

Hi All,

This is regarding the assignment of license to an individual user. Is there a way, where we assign the license in ServiceNow, and it automatically adds the user to a respective portal.

For E.g. if we have request for adobe products, Microsoft products, cisco Webex products. We assign the license to a user in ServiceNow, and it automatically add that user with the license on the third-party portal (Adobe condole, Microsoft portal, Cisco developer portal).

Regards,

Shivani

[anubhavkapoor76]

@shivani42  - May be you are asking about "SaaS License Management"

[Runjay Patel]

Hi @shivani42 ,

The answer is no, you have to build the integration with each of the service provider. Once integration is build then you can automate is by hitting the respective REST API of provider.

For example:

if you are assigning the license for Adobe then hit the Adobe API to create record in Adobe console portal.

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Runjay Patel - ServiceNow Solution Architect
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[shivani42]

Hi Runjay,

Do you have any example of assign the license using Rest API. As we have different polishers(Cisco, MS, Adobe, Sap etc.). How to create a API for different vendors, each vendor has different setting on the portals. It would be very helpful for me if you have any example of it.

Thanks in Advance,

Shivani

[dreinhardt]

Hi @shivani42,

in case of Microsoft and Adobe and I can assume other vendors support the same approach. Please check the license management based on synced Azure AD groups per vendor portal. ServiceNow - Azure AD integration can be covered by the Azure spoke and a flow.

Adobe example: Add Azure Sync to any Adobe Admin Console directory to automate user management  

Best, Dennis