how to fix contract number same as number

how to fix number same as the contract number & contract number auto generate while creating new contract record contract table in renown

ServiceNow SAM: Report on Software Installations to get the Software Lifecycle phase

Hello friends, We have custom discovery tool populating the software installed data in "cmdb_sam_sw_install" table which in turn creates/re-uses the Software Discovery Models which are further normalized. We would like to build report to show the par...

SPLA licensing, is this supported within ServiceNow?

I am looking for some additional information on how to set up Microsoft SPLA as a Software Entitlement. I reviewed the supported Microsoft packs HERE and didn't see one specific to SPLA. I saw another post in this area where ServiceNow was looking to...

Exam

Exam

Virtual agent - giving option to update comment other then approve or Reject

HI , We have integrated Virtual agent with Microsoft teams. We have a requirement when approver gets the notification to Approve/ Reject in Teams for RITM , we want to give one more ui action to update the comment without approve/reject  when the app...

SAP ABAP for Software Asset Management Version 5.0.1 can Compatibility vancouver patch 2 hotfix1

What is the difference between Software Model and Software Discovery Model?

I have two questions. 1. I understand that 'Software Discovery Model' imports data through Discovery.how does 'Software Model' data fill up? 2. what is the difference between Software Model and Software Discovery Model?

SAM Success Portal

Success portal is not visible in software asset amangement portal servicenow utah version.

Form is not visible in order guide

Hi Community, Firstly I created a new form and then later added that form in order guide. But in portal while testing, the form which i created is not visible under that order guide. Please refer the below snips for reference. Thanks,Spandana. 

How does subscription reconciliation work?

I am trying to understand how reconciliation to the License Workbench and more broadly when subscriptions come in works. For example, with installs, a discovery model is associated to the install, and that discovery model (assuming it is normalized c...

Looking for a best practice approach for Software CIs

OOB ServiceNow doesn’t create a Software CI from the Software Model. While you would track the software with models, licenses and the installations in SAM Pro in order to reconcile the licensing. How do you make sure there is a CI? What is the best p...