Delay in recrd creation
Hello, Does anyone know why it takes such a long time to create a record on a table from Catalog Item?I have to wait approx. 15 min to see the record. How can I check what is causing this delay? Thanks!
Forum Posts
Integrating with Microsoft 365
Hi, I am trying to connect SN with my O365 demo instance. Everything is configured from my O365 part but in service now I get errors when trying to create my direct integration profile. The Software Asset Management - SaaS License Management is indee...
Software installation discovered in retired windows server
Hello, We have a retired windows server and everytime discovery runs for that IP address, a Vcenter is being discovered and related to the Windows server. The retired CI's should not have any software installations associated with it. I did try to br...
Software Model Table or Software Package Table?
Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...
Resolved! How to activate software asset workspace?
Hi everyone, I activated in the developer environment the But I still cant find the Software Asset Workspace. What I still miss? Thanks for your help.
Showing error in run script to update "user is already in an AD group" in workflow
Hi Community, There is already a run script activity in workflow to update "user is already in AD group" in work notes. While testing it's showing error in the activity of workflow. Can anyone please help me with this. Please refer the below snips. T...
SAM Content Update Requirements
We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library? We do not want to create custom objects as much ...
Resolved! [SAM] Custom license type (product_type)?
Hi all, I was wondering has anyone has experience in adding custom choices for License types other than the list below.Does license type affect the reconciliation process, and what would be the effect of adding a custom license type? License typePer...
SG-SCCM Removed Softwares records get skipped status with comment(error). How to fix it?
Hello, We have recently installed SAM pro plugin along with Service Graph Connector. We had sccm 2016 before. Everyday now scheduled import runs and data gets pulled in CMDB tables through robust transform map. However we are unsure how/where data is...
Windows Server 2019 and 2022 not showing in the Workspace
We are using the CIS suite for our Windows server Licensing, The entitlements are set to Per Core (with Cal), We can't get the Workspace to show compliance for our Windows Server 2019 or 2022. I also notice that the software models for Windows Server...
Software Asset Management Reconciliation
Hi Everyone, Does anyone know how can we make a product non-compliant? Scenario: I have a software entitlement for a product with 1 purchased rights and 1 allocated device I used the custom license metric that returns 1 for the rightsfordevice. When ...
Flexera App Broker Integration with Requests
Hi ServiceNow Forums! I am working on an integration with Flexera App Broker. We have configured it to connect to our ServiceNow instance to not only synchronize catalog items (via the Flexera App Update Set) but have enabled it to create a Request ...
Resolved! What is the best way to track 'approved' and 'non approved' software with SAM
We are using the original SAM plugin (working on an upgrade to Foundation or Pro), but I want to be able to track and report on software that has been approved for use in my organisation, and conversely software that has not - possibly with a view of...
Publishers to start with in SamPro
Hello Everyone, What publishers or products did you start with when implementing SAMPro? I'm looking for a few: AdobeVisual Studio ProCamtasiaDocker Desktop Any other suggestions?
service graph connector for MS SCCM- not loading all software data
service graph connector for MS SCCM- is not loading all software data into s/w, stagging table shows all data but final data is not there in software instance tabe. removed s/w also dont so any thing revmoed.
