Hi all, I was wondering are there any best practices when managing freeware in SAM?I looked at SAM features but it seems that ServiceNow doesn't provide a function for selecting freeware. If anyone out there has managed free software, I would like to...
Hello friends, I am working on O-365 Integration to get software usage details automatically. I have created account on Microsoft Azure Portal as per the steps given in article :https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/pr...
I am working on a requirement, text of which is below "Currently, when the end date is reached, an entitlement will move to the retired state... Some software licenses expire 10/1 - the first day of the fiscal year. We pay several days later and the ...
Hello, We have unlicensed install on license workbench for some software models.Do servicenow allow us to create any removal candidate rule for unlicensed install.I know, servicenow allow us to create reclamation rule for low usage software. Is ther...
In a SAMP, OOTB configuration, shouldn't the workflow: "Procurement Process Flow - Software" create a user allocation (or a device allocation)? I see that the workflow: "Procurement Process Flow - Auto allocation enabled" will create an allocation, ...
I have 2 field on catalog item 1- Device and 2- software to install.So, I have a flage field (hide device) on sc_cat_item table. If that flage was checked tp true we need to Hide the Device Field on portal side (service Request side).
ServiceNow Plugin Activation Failure. Please help me
Hello,we have ServiceNow Graph connector for SCCM installed but not showing schedule for SG-SCCM Software Last Used and SG-SCCM SAMP Usage ServiceNow SAM professional enabledSCCM Usage Metering Spoke is installed. ( after configuration sccm) thanks...
Is normal to have 2 license metric for the same software model? I have checked the sys id of the software model from the license position report and they are the same. DMAP is also the same However both metric results have entitlements tagged to the...
Hello, whats the difference between SAM basic metering and SAM total usage metrics? The Documentation of the ACC is not really specific:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/agent-client-collector/concept/...
Hello All, I have seen many example in my instance where the normalized data available in software content library but still the discovery models are not getting normalized and has status as Match not found or partially normalized. has anyone seen th...
I'm getting a number of unlicensed installs but the software model result and license metric result are empty The discovery model and DMAPs look good to me. Anyone knows what these are?
Hi , Is there any way that I can exclude list of software being discovered in servicenow discovery . Thanks,Ragavi.
Acrobat is User Subscription so the unlicensed Install doesn't matter but still it shows non compliant is there any workaround.
I see two line for the Model when I have User subscription Metric for both I see one unlicensed Subscriptions but is present in other line where license metric is empty.I don't see the true up as a result
