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Resolved! SW Installations not mapped to Named User Allocations

Hi, we have a Software Model with a license entitlement assigned. The entitlement license type is "Per Named User" and I have already a couple of user allocations assigned to that entitlement.On the other hand I have SW installations of the same soft...

Thomasemde by Kilo Guru
  • 900 Views
  • 1 replies
  • 0 helpfuls

SAM : ServiceNow capability for Micro Focus

Software Asset Management : ServiceNow capability for Micro FocusDetermine the level of product support / coverage is available in the platform to manage Micro Focus (ie. Micro Focus Server and associated plugins such as Net Express for Eclipse).Can ...

Community Alums by Community Alums  
  • 735 Views
  • 1 replies
  • 0 helpfuls

Resolved! SAM : ServiceNow product coverage - Okta

ServiceNow product coverage - OktaNeed some quick help from you regarding onboarding and management of Okta as a publisher within ServiceNow.We understand that Okta integration allows us to view software usage data for all connected SSO applications....

Community Alums by Community Alums  
  • 1029 Views
  • 1 replies
  • 0 helpfuls

app engine starter 2

i want document related app engine starter 2 if any one knows please help me with this i not able to find any plugins for this.

saanvitha by Tera Contributor
  • 1331 Views
  • 1 replies
  • 0 helpfuls

AI entitlement extraction?

There was a demo at Knowledge 2024 that introduced an AI Assisted entitlement extraction for Asset Management.  I can't find anything about it on the ServiceNow website, docs, or community? Does this exist?  

kweins by Giga Contributor
  • 823 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hardware Asset Management

Hi Experts, We are planning to implement Hardware Asset Management Professional. With this aspect, I have certain query which I want to take suggestions for. 1. Currently we do not have any automated data source integration or ServiceNow Discovery in...

Surbhi16 by Tera Contributor
  • 2542 Views
  • 2 replies
  • 1 helpfuls

Service Graph JAMF Integration

Hello Experts, I would like to get opinions on how other experts have handled the below mentioned use case: Use Case Details: 1. With Service graph JAMF integration with ServiceNow, software installation records gets onboarded into platform.2. Now sa...

shloke04 by Kilo Patron
  • 932 Views
  • 1 replies
  • 0 helpfuls

Agent client collector-OSQUERY comes with ACC in bundle

Hi, I downloaded ACC and osquery.msi separately to fetch assign_to and last usage of Software for software remediation action.I want to understand license implications on downloading osquery as a software on local machine (EUC). Is there any license ...

Bulk update in sampro

Hey Experts, I want to load a list of users, Its for Aha licenses I don't have a PPN, also in the template i have i dont see an entry for "Assigned To" which is meant for the user to whom the entitlement is to be allocated. Can i edit the template, h...

Installing SAM Workspace in Vancouver

Hi All, Software Asset Management Professional is already installed in our instance. I checked the Asset Management Playbook and Guided Setups but it has compatibility issue.I have checked this on the application manager but just wanted to know how w...

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Rairai31 by Giga Guru
  • 990 Views
  • 4 replies
  • 1 helpfuls

How to deactivate auto number creation

@Ankur Bawiskar  @Community Alums @Sohail Khilji   @Maik Skoddow  or anyone please helpHow can I disable auto creation of Unique number value whenever the record is created as I want to utilize the field for custom value  

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ARAVINDA11 by Tera Contributor
  • 1339 Views
  • 4 replies
  • 0 helpfuls

Resolved! Download Smartsheet Subscription information

I am attempting to integration SAM Pro with Smartsheet to download subscription data. I followed the instructions below but the job fails consistently with a 403 error. I have open support tickets with both ServiceNow and Smartsheet, but have gotten ...

JAMF Integration setup not working

Hi, Im having issues setting up the Service Graph Connector with our Tokyo instance.Apparently JAMF doesnt support basic auth anymore, but all doco and guided setup talks to basic auth.When I try to run a test load of 20 records, I get the following ...

edjhefford by Tera Contributor
  • 1495 Views
  • 3 replies
  • 0 helpfuls
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