Last scanned in Software Installation is empty

[Akshit Kanwal]

Hi Everyone,

We are working on implementing SAM for a customer and there are certain issues we ran into - particularly with the Last scanned date field.

1. Last scanned is empty
2. Last scanned is older than created date

Below are Discovery sources in place:

ServiceNow

SC-SCCM

SN File Discovery (All are with empty last scanned)

SN SWIDTAG Discovery (All are with empty last scanned)

I have been trying to locate the workflow / logic that is responsible for populating this field but it has been in vain so far.

Below are all the resources that I could find:

• https://www.servicenow.com/community/cmdb-forum/last-scanned-date-for-sg-sccm-for-software-is-it-las...
• https://www.servicenow.com/community/itsm-forum/last-scanned-date-on-software-discovery/td-p/800130
• https://www.servicenow.com/community/sam-articles/software-installations-table-attribute-review/ta-p...

Has anyone run into a similar issue and was able to figure it out? Any and all help will be appreciated!

Thanks!