Hi @Premkumar_M_1 ,
That’s a very broad question, but I’ll try my best to summarize it for you and it seems you’re just getting started with SAM, which is great.
After activating the SAM/SAM Pro plugins, the next step is to migrate the software installs. This will move the data into the Software Installation table (cmdb_sam_sw_install.LIST)
Important note: Discovery cannot detect license entitlements.
It only identifies what software is installed, not what licenses are owned.
You’ll need to request the contracts or purchase data from the client. Once you have that, use the Import function to perform a bulk import of entitlements. You can download the standard template and fill in all the details shared by the customer.
Always ensure that the Publisher Part Number (PPN) is included. If PPNs are missing, you can create custom PPNs.
After importing the entitlements, review any import errors, fix them, and run the reconciliation. You’ll then be able to see the license compliance position.
To fully understand the consumption results, make sure you’re familiar with how licensing works for different publishers (e.g., Microsoft, Adobe, Oracle, etc.).
Also, remember there are several factors to consider before achieving accurate publisher compliance such as ensuring Discovery data is up to date, SaaS integrations are in place, and software normalization is complete. Without these, your compliance reports might not reflect the real picture.
If you’re new to SAM and want to understand the concepts step by step, I highly recommend going through this ServiceNow SAM Pro training series on YouTube it’s one of the best ways to build your foundation: https://www.youtube.com/watch?v=IKgcBGS2tr0&list=PLkGSnjw5y2U4zdMtBnktGnnoH_higJEN0&index=1
Regards,
Abhishek
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