License Metric field empty in Software Subscription table after Adobe publisher pack integration

[dd31]

Hi team,

How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. Can someone explain why this happens and how the field is supposed to be populated?

[dreinhardt]

Hi @dd31 ,

did you already checked the „licenses required action“ items shown in the SAM workspace for this product? Are they 0 or shown any issues?

Best, Denni

[dd31]

@dreinhardt 

i am sorry, can you please elaborate or share screenshots?

[dd31 · Accepted solution]

The issue occurred because the consumption rules were not configured correctly. The users for whom the license metric was not getting populated did not meet the defined consumption rules.