License Metric field empty in Software Subscription table after Adobe publisher pack integration

dd31
Tera Contributor

18 hours ago

Hi team,

How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. Can someone explain why this happens and how the field is supposed to be populated?

dd31_0-1757679424223.png

 

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dreinhardt
Tera Sage

9 hours ago

Hi @dd31 ,

did you already checked the „licenses required action“ items shown in the SAM workspace for this product? Are they 0 or shown any issues?

Best, Denni

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