License Metric for Workday SAM Pro integration

ankurc2
Tera Contributor

3 weeks ago

We are in the process of integrating Workday with ServiceNow SAM Pro. After we created the integration profile in Software Asset Workspace, I saw that a tab called FSE Worker Calculation got automatically created. That tab contains the FSE percentages for different worker types. We also did a bit of research and found out that there is a Script Include which is doing the FSE calculations automatically during reconciliation and compliance calculations. But what will be the license metric to be selected in the entitlement form, that part is not very clear to me. I have the following questions - 

  1. Does Workday have any OOTB license metric which needs to be used ? 
  2. Do we need to create a custom license metric for Workday ? If yes, what is the role of the custom license metric ? Does it act only as a tag/label, since the actual FSE calculation is already done by the script includes ?

Please provide the answers to the above questions along with any other additional information which you think might be helpful for Workday compliance reporting. Thanks in advance.

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pratikjagtap
Giga Guru

3 weeks ago

Hi @ankurc2 ,

 

  • No, Workday does not provide an out-of-the-box (OOTB) license metric in ServiceNow SAM Pro specifically for FSE-based licensing.
  • Yes, if you're managing Workday FSE licensing, you typically need to create a custom license metric that represents the Workday FSE licensing model.

The custom license metric is not just a label. It tells SAM Pro which licensing methodology to apply when calculating compliance. The Script Includes and the FSE Worker Calculation records determine each worker's FSE value, while the custom license metric links the entitlement to that calculation so reconciliation and compliance reports use the correct consumption logic.

Additional points

  • Ensure the Workday integration profile is correctly configured so worker data and FSE percentages are synchronized.
  • Verify that the custom metric is associated with the Workday software model and entitlement.
  • Test reconciliation with different worker types to confirm the calculated FSE values match Workday's licensing rules.
  • If your Workday contract uses a customized licensing model, you may need to extend the OOTB reconciliation logic accordingly.

In summary, the FSE calculation and the license metric serve different purposes: the calculation determines how much license is consumed, while the license metric tells SAM Pro how to interpret that consumption during compliance.

 

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

 

Regards,
Pratik