Looking for Feedback on SAM Pro with Agent Client Collector – Data Accuracy Concerns

Pascal Prescott
Tera Contributor

‎08-01-2025 06:59 AM

Hi everyone,

We've had SAM Pro implemented for over a year now, using the Agent Client Collector (ACC) to track software usage across our environment. While the setup is stable, we're still facing challenges when it comes to trusting the accuracy of the collected data.

I'm reaching out to see if others in the community have experienced similar issues. Specifically:

  • Have you also used ACC for software usage tracking?
  • Did you encounter discrepancies between reported usage and actual user behavior?
  • How did you validate or improve the reliability of the data?

Any insights, lessons learned, or best practices would be greatly appreciated. Feel free to comment or message me directly—I'd love to connect and exchange experiences.

Thanks in advance!

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Pascal Prescott
Tera Contributor

a week ago

137 views in 4 weeks and no comments — is it because no one is using Agent, or no one is experiencing issues? Please give a sign 🙂 Otherwise, I’ll start to believe this community isn’t active.

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