Hi The ServiceNow documentation is unclear on the differences between the old SAM application that came with IT Asset Management (not the newer foundation plug-in), and the new separate subscription SAM Pro. If the old SAM is still installed is the ...
When we run through normalization, we end up with a lot of discovery models either Normalized but Edition cannot be automatically discovered, Partially Normalized, or Publisher Normalized. The recommended action is to manually update these records. ...
Hi, We are implementing CMDB for a client fro, scratch. some of the data need so the updated manually. what i need is:. 1. data templates in which the CMDB data can be asked to client. 2. also if there is kind of presentation which explains the servi...
Hello, I am new to this, i need to create few list of records under Software Publisher table but i see the Name field is set as Read only. Later after some troubleshotting the docs i came to know that we cant create a Record on Publisher directly...
Hi, 1. I tried to follow steps on Add auto-numbering records in a table, added prefix (AST) and it worked. My first entry for example is AST0010001, on my 2nd entry the asset tag became AST0010003, 3rd entry AST0010005 and so on. The entry is not con...
I've set up a simple Discovery schedule to discover a number of Windows desktops and laptops. When I look at some of the results, the CI's are created but some of them have no software installations, while others do. All of them have running processe...
Difference between Software Asset Management Foundation and Software asset management Plugin. What are the new features and how can it help.
Hello, I have a big list of discovered software products that is no longer being discovered and in some case the servers has been retired and removed from the network. How do we remove or retire these products from our CMDB? Eddie
I've added several custom products to our instance but am unable to locate the Discovery map for any of them. The specified products show up in the software installations and the discovery model. However when I add the entitlement and create the s...
We've just installed SAM onto a client instance and after running Discovery we've noticed the Software Installations table is correctly populated but the Software Subscriptions is empty. Where is this data supposed to come from? I thought Discovery ...
I have a scenario that I'm looking for some guidance on I have a software title that is subscription based (ex:Software A, which is cloud based) I have setup an entitlement record and model. When the model is created the product type is coming up as ...
Trying to change quantity in consumables but getting "security prevents writing to this field" error, is there a certain role i should have??
Hi, We need to populate data manually for user CAL Reconciliation (microsoft product). Some body know which table to feed fo letting user CAL Reconciliation work PS: We are using SAM Application Regards,
I have created a purchase order for a software asset, thats been ordered. Now when I click the receive button, the screen I see does not match with what the document describes.https://docs.servicenow.com/bundle/kingston-it-service-management/page/pro...
Hello All! I appreciate any help I can get! I understand this may be a beginner question, but I need help! I would like the Table API to return all records that contain specific text. For example, if a user enters Barkley for a location, I would lik...
