Manually upload software installation

[Ph_m B_u]

Hi everyone,

I working on manually upload software installation to SAM

Is there any properly step by step to upload these cause there are custom software in it?

Thank you.

[dreinhardt]

Hi @Ph_m B_u ,

Please check the following about sw install payloads to get a better understanding what’s required 

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Could you please share more details about the use case of manual adding sw install? Please keep in mind that the sw install table is „dynamic“ table and each source should update and cleanup his own records quite frequently (min once a week). Are you able to ensure this frequency and cleanup with your manual upload, if not it will be end up as a grave of outdated records causing compliance issues.

let check the use case and see if other methods will help 

[Ph_m B_u]

Hi dreinhardt,

My case is that we have a server let's call it server A, this server is not supported by Service-now so we have to upload the software installation of this server manually.

I do have a list of software contain information like: installed on, publisher (custom and OOB), software name (custom and OOB), version (optional)

What I did is I've checked in system if we've already have that publisher and software model or not to check it's custom or OOB. But I'm not sure about discovery software model and discovery map, or what to do first to have a proper upload.

Regards.

[mugi-san]

Hi, @Ph_m B_u .

1: Have your custom software model and discovery map ready in ServiceNow.

(Manual operation is recommended)

https://www.servicenow.com/docs/ja-JP/bundle/zurich-it-asset-management/page/product/software-asset-...

2: Import data for software entitlements.
https://www.servicenow.com/docs/ja-JP/bundle/zurich-it-asset-management/page/product/software-asset-...

3: Handle errors manually every time.

As @dreinhardt  says, the software installation table is a "dynamic" table, and each source needs to update and clean up its records quite frequently (at least once a week), so I think you need to make sure you have a robust operational system that can withstand this operation manually.

[dreinhardt]

Hi @Ph_m B_u ,

adding data into the software install table should auto trigger the process of discovery model creation - this is a must for the following processes - please ensure thi happens for any kind of solution you go.

thanks for the case details. Not supported by SN sounds like a challenge - whether Agenless nor agent-based with ACC is able to discover? What kind of system is this?

I can image it’s not only one server to inventory with this special setting, correct?

is there any other system managing these special servers (software deployment, patching, …) if so, may you can connect this system to cover multiple servers and automate things.

best, Dennis