Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations

[TejaswiniP38926]

Hi Community,

We are using Tanium as a Discovery source for SAM Pro, but we noticed that the following fields remain blank in the Software Installation table (cmdb_sam_sw_install😞

• Last Used
• Assigned To

Is this expected behavior?

I’ve heard that SAM Pro may populate these fields during reconciliation, rather than Tanium doing it directly. Before I make that assumption, I’d like to confirm:

• Should Tanium populate these fields at all?
• If not, what process is responsible for populating them?
• Are there specific prerequisites or configurations required?

Any clarification from someone who has integrated Tanium with SAM Pro would be helpful.

[dreinhardt]

Hi @TejaswiniP38926 ,

we had a similar case in a project and can confirm your finding - these two values are not part of the OOTB SG-Tanium integration.

what we did, we’ve enhanced the mapping with the following:

• Last Used —> „Last_Seen_At“ from Tanium per software install record
• Assigned user, please check the following https://www.servicenow.com/community/itom-forum/service-graph-connector-for-tanium-populating-the-la...

bedt, Dennis

[Tanushree Maiti]

Hi @TejaswiniP38926 

It seems it is expected behavior.

Check this post : https://www.servicenow.com/community/sam-forum/software-installations-last-used-date/m-p/1289321#:~:....

https://www.servicenow.com/community/sam-articles/software-installations-table-attribute-review/ta-p...

https://www.servicenow.com/docs/r/api-reference/rest-apis/sam_soft_us_int-api.html

[dreinhardt]

Thanks for this and the links, I forgot to add this detail about the usage table.