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Microsoft 365 SaaS Integration for SAM - Separate Service Accounts but Same App Registration for PRO

Tejaswini Morey
Tera Contributor

3 weeks ago

Hello,

We have successfully configured the Microsoft 365 SaaS Integration for ServiceNow SAM Pro in our DEV and TEST environments.

We already have two separate Microsoft service accounts:

  • One for Non-Production (DEV/TEST)
  • One for Production

However, we have only one Azure Entra ID App Registration (Tenant ID, Client ID, and Client Secret).

Can the same App Registration be used for both the Non-Production and Production service accounts, or is it recommended to create a separate App Registration and Client Secret for the Production environment?

Has anyone implemented this setup in SAM Pro, and what approach did you follow for Production?

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dreinhardt
Kilo Patron

3 weeks ago

Hi @Tejaswini Morey, 

 

you could you the same account details in different instances to connect to the same tenant. Please keep in mind, that tenant App is relevant for the integration and not the service account you use to login into the tenant. 

Best, Dennis

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