Microsoft Core based License Matric

[ankurthole1]

Hello Folks,

I am currently updating an entitlement record in ServiceNow for the following part number:

Part Number: 7JQ-00343
Product: SQL Server Enterprise Core ALng SA 2L

Highlighted in Yellow color is auto populated field result based on Part Number.

While updating the entitlement, I am unable to find the Per Core license metric under the Microsoft License Group. I also checked the samp_sw_license_metric_list table and found the results shown in the screenshots below.

Could you please advise how to make the Per Core license metric available so that this entitlement can be updated correctly in ServiceNow? Alternatively, should I use the Per Core (With CAL) metric for this entitlement?

Please refer to the attached screenshots for more context. Your guidance would be greatly appreciated.

[dreinhardt]

Hi @ankurthole1 ,

it's a know issue, please follow instructions provided by SN as part of this KB

KB2986694 SAM Pro: Microsoft Per‑Core License Metric Not Visible After Zurich or Australia Upgrade

SAM Pro: Microsoft Per‑Core License Metric Not Visible After Zurich or Australia Upgrade - Known Err...

Description

Customers using Software Asset Management Pro on the Zurich or Australia releases may notice issues with the Microsoft per‑core license metric.

After upgrading to the Zurich release or later, some customers may find that the per‑core license metric used by Microsoft server products (such as Microsoft SQL Server) is no longer available in the Microsoft license metric picker on Microsoft entitlements.

 

Workaround

This problem is currently under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. Meanwhile, please apply the workaround. 

Step 1: Run the fix script "Add Microsoft to the license metrics" to restore the Microsoft Per Core metric under the Microsoft metric group.

Instance link: https://INSTANCE.service-now.com/sys_script_fix.do?sys_id=5e9576000b7313003f12851437673a64

Best, Dennis