Microsoft Dynamics 365 Integration Global Admin Role

[Brandon45]

Hey Team!

I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration to work. Best practice would have us use a Service Account with said admin role complete this log in step, however we will be unable to go this route due to security concerns over giving such a high level role to a third party account. Has anyone had any experience with this integration, and if so, could you provide some insight to the following questions:

• When refreshing the token, did this process happen automatically, or did the global admin user have to go into servicenow to then log in to microsoft and refresh?
• Did you go the route of using a global admin account, or were you able to do it using a lesser role?

Thanks for any help you can provide!

[Brandon45]

Big thanks Taksh, that seems to have worked! I'll obviously be monitoring the integration for a few days, but initial results are looking promising; no errors, and successful pulls of subscription data. 

[Erica Hawkins]

Hi Taksh, 
We have successfully made the connection and are getting most of the data we'd expect, except for the last used field. Any ideas as to how we can remediate this? 

[Mark174]

Hi Tash, we have found that our OAuth access token keeps expiring and we have to manually recreate it. Raised a support case but they would not help us. Is there any documentation that explains how we're supposed to set up this spoke?

[shivani42]

Hello,

We have also set up the Microsoft dynamics 365 integration in our ServiceNow instance. But after connecting the Dynamic. I can see the scheduled job created and got attached to integration profile automatically. But no data is coming from dynamics. Software models were not created and no subscription data pulled. Even the jobs status is completed.

Jobs-  SAM- Refresh Microsoft Dynamics Activity

SAM - Refresh Microsoft Dynamics Subscriptions

Anyone has seen this before??

Thanks,

Shivani

[shrihari_ni]

We see this issue with our integration profile, any resolution you got?