Hey Team!
I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration to work. Best practice would have us use a Service Account with said admin role complete this log in step, however we will be unable to go this route due to security concerns over giving such a high level role to a third party account. Has anyone had any experience with this integration, and if so, could you provide some insight to the following questions:
- When refreshing the token, did this process happen automatically, or did the global admin user have to go into servicenow to then log in to microsoft and refresh?
- Did you go the route of using a global admin account, or were you able to do it using a lesser role?
Thanks for any help you can provide!
