Microsoft Entra ID Integration - SSO Application fails to connect

[vkalsi]

Has anyone had issues with having their SSO applications failing when trying to connect them?

We have the Integration configured and successfully obtained the OAuth token but each time we try to connect the SSO application with the software model added, the "SSO Status" always shows "failed".

All the Microsoft Add graph permissions are added as per the instructions - Integrating with Microsoft Entra ID • Yokohama IT Asset Management • Docs | ServiceNow

 Permission Type

AuditLog.Read.All	Delegated
User.Read.All	Delegated
User.ReadWrite.All	Delegated
GroupMember.Read.All	Delegated
Application.Read.All	Delegated

We do receive user data under "SSO Application Users" and SSO Subscriptions" but the numbers are very high - seems like it is bringing in every user from the org.

Errors we receive:

"The connection to the application failed. Check the System Logs or Flow Executions for more information and try again."

And

" java. lang . RuntimeException: com.glide.transform.transformer.exceptions.InvalidPathException: Could not find path in stream: $.value" - under scheduled job results

Any help/directions would be appreciated.

[Tanushree Maiti]

We Have this integration where it is connecting to Microsoft Entra ID via Spoke . We are sending limited payload as per our requirement and no issue found.

I will suggest you 

first ensure your Software Asset Management - SaaS License Management plugin is updated.

second, Go to your flow execution log, and check what path it is showing which it is not able to found as per error message.

If you are unable to debug the flow log, as it is OOB flow, raise a case to ServiceNow support, they will help you.