Microsoft Intune Integration to Servicenow,

[ajeet vishwakar]

1-Can you tell me all the features of Microsoft Intune if we integrate with Servicenow.

2-Can we do Discovery with Microsoft Inutne.

3-Can we access Software Usage data with help of Microsoft Intune.

4-List Pros and cons comparison between SCCM & Servicenow Integration and Intune and Servicenow Integration

[Community Alums]

Hi Ajeet,

You can make use of Service Graph connector for Microsoft Intune (2.0.0) which is the best solution from Servicenow.

How to use it?

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/concept/cmdb-integration-intune.html

Other Option for your learning :

https://mavembry.info/post/intune-servicenow-integration/

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[Community Alums]

I am Really glad to see it helped you, kindly mark the answer correct as well such that others can get help.

Thanks,

Sandeep

[Ken Neikirk3]

per a note from the ServiceNow ITAM Product team:

"we have submitted enhancement requests to Microsoft’s Intune product team.  There are currently several differences between Intune and SCCM functionality, with the following impacting Intune’s ability to support SAM use cases:
 
Current limitations include:

1. Intune returns SW Install records in a single string: Publisher/Product/Version/Edition
1. Strings are not consistent across all install records, with no ability to parse to correct fields in the CMDB.  Without being able to separate the fields, the data cannot be normalized.
2. There were also discrepancies in how install discovery was done, leading to potential differences in results between SCCM and Intune discovery.
2. Intune does not capture SW Usage data
3. Intune does not capture SW last used date
4. Automated SW install/Uninstall not supported

 
We recommend reaching out to Microsoft through your account team with the same request to raise visibility/demand with the product team.  Let us know if you have any questions."

That was from 3.5 months ago/

[AMITTAL]

Hi Ken,

Thanks for sharing this helpful information.

Regarding point (1), I am not aware of the underlying method for the ServiceNow-Intune connector, but it appears that the Microsoft Intune Graph API can provide the SW install details in separate fields for Publisher/Product/Version.

From this Microsoft Intune Graph API URL:

============================

The following example shows how you can determine whether an application is installed on a user's device: 

1. Get from Azure Active Directory a list of devices registered to a user: 

   https://graph.microsoft.com/beta/users/{user}/ownedDevices 

2. Then view the list of applications for your tenant: 

   https://graph.microsoft.com/beta/deviceAppManagement/mobileApps  

3. Take the ID from the application and determine the installation state for the application (and therefore user):

   https://graph.microsoft.com/beta/deviceAppManagement/mobileApps/{id}/deviceStatuses/

==============================

The 2nd report provides the key SW install details in separate fields, including DisplayName, Description and Publisher.

You may use the Microsoft Graph API explorer to check sample output or specific to your tenant, provided you have the required credentials (e.g., tenant id and read permission to the required tables).

Points (2), (3) and (4) still appear to be a challenge for the Intune data.

Hope this helps.

Cheers,

Anurag