We have established Smartsheet integration and ran the schedule job. We have not got any error and pulled data in the Subscriptions table. However we have team members who use Smartsheet but their subscription data is not being pulled. Below are some...
Hello Everyone,I’m excited to begin my journey in Software Asset Management (SAM) and am currently learning about it through the Now Learning Platform. If anyone has recommendations for YouTube courses or helpful video resources, I’d greatly apprecia...
Dear experts, May I know how do I set up all the risk rating including inherent control and residual to a 4x4 matrix as well as their color to be reflected in the heatmap as per how I want it? Currently I have setup the matrix but the color wont refl...
I recently requested the "Activate all Software Asset Management Professional plugins" plugin to be activated on my personal development instance: dev261336. Unfortunately the plugin was not activated. What are not next actions?
For one of our clients, we have an integration that pulls in user subscriptions to SAM Pro. This integration imports several different subscriptions and maps them to software models. The publisher of this integration has changed how their licensing m...
Hello, I am learning the HAM platform in our dev environment and running into this issue when trying to upload a new hardware asset manually. Any ideas suggestions please?
Hi, I need to implement software asset mngt process using OOB SAM pro functionality.Based on the requirement, we have 10 publishers. what I have:1. Software installation data via third party discoverywhat I need to know:1. Does software models get cr...
We are in a phase to onboard all entitlements from different softwares into SAM Pro. One of the tasks I have been assigned is to analyze "completeness of data".How do I do that for SAM? What should I be looking for?A few things that come to my mind i...
CI's are being updated in dev instance with latest time stamp but not in prod and test environment. This issue is happening only for SCCM integration. Can someone help me on how to fix this issue please.
When using Removal Candidate for Software Reclamation in Software Asset Management, it is possible to notify the user assign to the software to reclaim. In that case a Approval is created and affected to the end user. As normal user (requester) do no...
Hello! New to Service Now and to the SAM module. I am trying to figure out how to set up vendors and contracts in SN and connect them to the software products. We only have SAM and HAM so not sure how to start. I would also like to know if there is a...
Hello Team, appears it is surprisingly difficult to find reliable information about how SAM changes some of the related tables and data, so I hope someone can help! I need to know in detail what changes in the functionality and interactions between b...
We are using SAM Pro and moving from SCCM to Intune we already have Intune SG installed (for mobile devices) so we will look to just point the SCCM EUC devices and enroll them on Intune.We would then we slowly decommissioning SG-SCCM ( as the EUC dev...
Hi All,Please provide a Solution solution for Adding Requested from my approvals widget service portal
Hi All, One of my customers have multiple Salesforce instances (multiple instances and not single instance multiple Orgs) and the ask is to integrate all those instances with ServiceNow SAM Pro. Is this possible ? Regards,Arun
