We have an entitlements for an Enterprise Edition of a product. This Enterprise Edition covers all editions of single products (installations) that have been discovered and have a different Product name (Software Model).I tried 2 solutions.- I arrang...
Hello, Getting error "Unsupported OAuth grant type 'undefined'." while integrating with DocuSign SAM Direct Integration. Client ID and secret are correct. I have given all the permission in the DocuSign application and added a redirect URL as well st...
Hi, We have a number of products that require an entire VM cluster to be licensed irrespective of whether it is deployed across all physical hosts. i.e all physical hosts within that cluster must be licensed even if that cluster only has the software...
Hi All,I am trying to deploy acc agent through JAMF like we do through SCCM but it is failing. I have refer to the servicenow documentation. but when we do manual installation it worked. Can someone please help.Perform a single-line Agent Client Coll...
I haven't installed the publisher packs , can I import the entitlement data ? will there be any problems if I upload the entitlement data ?
in my PDI I have sn_itam_hamp (software asset management plugin) when I tried to install it , com.snc.samp (SAM pro ) was in dependencies , after installing the plugin I can see the com.snc.samp (SAM pro ) in plugin installation history . Does that m...
Assume I kept same PPN numbers for adobe standard and professional , when I upload that data does it throws any errors ? that you have the same PPN number for two different products ?
Has anyone worked with publishers like Abbyy , Litera compare , infragistics ?if yes Where can we get purchase info for this publishers ?Like adobe do we have any portals / do we need portal access for this ?How licensing works for this publishers?
Hello friends, I am new to the SAM working on the discovery solution. We are populating the Software Installations table (cmdb_sam_sw_install) which querying and creating the software discovery models if none found which then gets normalized. We wou...
For some publishers like adobe , they wont provide last used date/last activity date , for such publishers how do we create reclamation rules ? based on what criteria do we create reclamation rules ?
Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version both. Whe...
I have understood that each time a Reclamation Rule is triggered, that user would get an email for Low Usage. i.e Rule is need to use Acrobat once a month, if not Reclamation Candidate created.What ServiceNow looks to be doing is you can only have 1 ...
Hello Community, I need your help. i was tasked to create a report that matches the two SAM tables cmdb_sw_discovery_model and alm_license. I don't know the dot-Walking route from cmdb_sam_discovery_model to alm_license could anyone of you who knows...
I have a query , when data comes into software installation table from service now discovery, it uses IRE method to avoid duplicate data into the table , similarly if the desktop software data is coming from SG-SCCM or Intune into software installat...
Can we add SLAs to removal candidates in SAM ? if yes how will they work for removal candidates ?
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