Difference between HAM and Ham Pro
I'm trying to find documentation, notes, and or information on the key differences between HAM and HAM Pro. Thank you
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CIS-SAM ebook
Does anyone know how to locate an eBook for SAM? The course only provides slides and eLabs, and I’d like an eBook to search for the information.
Critical first step in the retirement process
Dear community,can somebody please clarify the right answer to:Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?(a) Manually set Allocations available on the entitlement to Zero (0)(b) Exp...
Discovery models with empty software model and discovery map
Hi all, I need a hand in the small of my back as I cannot see how to deal with this problem. I have a software product on my estate and there are 4 different display names listed in the installations report. Of these 4 different names only two have ...
Resolved! Not able to delete custom software product due to records in lifecycle report
When trying to delete a custom product no longer needed, I started getting this error (I assume because we recently upgraded to Yokohama). "Deleting [custom product name] is not allowed because it is referenced in record [custom product name and ver...
Resolved! SAM - Integrating with Azure AD - Xanadu
Hi Team, I am trying to follow the steps in here Integrating with Azure AD. As soon as I click on Get OAuth Token I get an error. See file. I get the same error in Dev Instance and Pre Prod Instance. Regarding the Azure AD role due to policies, I hav...
Resolved! Linking a manually created Software Model to a SW Model automatically created by M365 integration
<Background>I am currently verifying SAM Pro.M365 integration is required, but verification will take time, so we will not introduce SAM Pro yet. Instead, we will manually create a Software Model (cmdb_software_product_model) and a Catalog Item (pc_s...
Source Request UI action on sc_task not opening the correct page from Classic view
Hi Community, when clicked on source request on sc_task (see attached file), it opens a strange window (see attached) Thanks in advance
Adobe Integration
Hello Team, I've done Adobe integration direct profile. I'm able to view user subscription data and profile is done correctly but unable to see software usage data. can you please help
SAM Engineering table data flows (to reflect on samp_eng_app_sw_install and License Position Report)
Would like to know if there is any link or resource that shows the data relationship and flow of the SAM engineering tables that eventually provides the data output on license position report I tried looking at the schema map but couldn't understand...
License usage on Azure Local and cmdb class
Hi, have 2 question related to the topic.would like to understand how do we capture license usage on Azure Local (a virtualization solution on the on-prem estate)How would the cmdb class be modeled so that SamPro could still calculate the correct co...
Related to Certification
i have completed the certification on CIS from my company email id , now i have changed the company due to which i am unable to download that certificate from servicenow portal. Can anyone guide me how can i get my certificate.
Resolved! Software Installation Table - Field - Workspace
Hello Community !I migrated my test environment to Yokohama release and since then I am not able to display the "related field" in the software installation table within the workspace (dot walking).Has this functionality been deprecated or what?Thank...
Resolved! Software Asset Workspace is not available in PDI for Yokohama release
I have installed below plugins after installing PDI with Yokohama Release however Software asset workspace is not available under workspaces section. Activated Software Asset Management Professional for Engineering ApplicationsActivated Software Asse...
Move from SG SCCM to SG Intune
If anyone recently moved from SG SCCM to SG Intune, what are the things we need to take care before we completely phase out SG SCCM to ensure no to minimal impact on data or what are the different areas to check what could impact and what not before ...
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