Hello All, I need your help on streamlining model management in ServiceNow. Since many models exist with different specifications (e.g., storage, color, configuration), i am proposing to store any additional configuration under short description in M...
Hi All, I need some help on running reconciliation. I have created an test entitlement for Adobe products and have run the reconciliation and was expecting the unlicensed install counts to be reduced but it did not reduced for the child products and ...
We have one software model that is associated with multiple environments. (Production, Development...) Do we need to create a separate software model for each environment?
Hi All"SAM - Normalize discovery models using content library rules" job has been failing across several instances with the same error over the past few days.Error: No Match found for in samp_sw_publisherHas anyone else experienced the same issue? If...
Hi all,I’m currently exploring the integration of SAP with ServiceNow’s Software Asset Management (SAM) Pro and would greatly appreciate insights from those who have experience with this process.- Are there specific SAP modules, versions, or configur...
Hi, Looking for a clarification as I am unable to find it in the community posts.What is the difference between Publisher pack integration and SAAS direct profile integration. what is the difference between the data loaded via publisher pack integra...
Two questions. 1 - Does SAM publisher pack and ABAP program connect to SAP Cloud, such as S/4HANA Cloud or just with on premise SAP environment?2 - How to connect with SAP Cloud, such as SAP for me or S/4HANA Cloud to bring License consumption?
We are at the very early stages of SAM implementation - I remember seeing a ServiceNow icon itself in a SAM demo Being a cloud based product can you manage your ServiceNow 'assets' (or perhaps license is a better word) in SAM - I didn't see a Service...
Hi everybody, I'm on my second PDI instance already. I'm trying to install SAM, configure it, install the Workspace, Publisher Packs etc. The thing is that I don't seem to have all the admin rights. The PDI portal does show me as Admin, but in the in...
Hi - is there a way to get access to pattern temporary variables in the pre post patterns script?
Hi All,We are having an issue while transforming the data into user allocation table. In Servicenow's user table, we have multiple user where the user name is same for more than one user but in general they are different user because they have differ...
HI Team,I am trying to update all the record in cmdb_Ci_hardware table with value as false for Exclude from SAM filed.Following is the Background script I tried.This table is on global scope and I am runiing script in global scopevar gr = new GlideRe...
Hello ! We currently have SCCM and SG-Intune as discovery sources for SAM which picks up software installs on mobile devices. This causing our workbench to be inundated with software that we do not need to manage, it is also impacting our compliance ...
Hi ,We have SG-SCCM and SG-Intune in our project. The SCCM is using a midserver that belongs to a cluster and since other midserver in cluster doesn't have a service account with full access to SCCM DB, our SCCM svheduled jobs gives random runs auth...
Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...
