Missing "Asset Reclamation Requests"
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03-06-2024 03:13 PM
All,
We have Software Asset Management module do not have HAM or EAM Module enabled.
Are we good to proceed with the OOB - Asset Reclaim catalog.
I see primarily this is HAM based and revolves around when the asset is handed back / picked up or dropped off , but I did see the there is a link in the SAM but not sure for this to work if we need booth EAM and HAM ??
I was able to generate a record via Asset reclamation but can't find the below either in App Nav or in SAM Workspace
Inventory > Asset Reclamation > Asset Reclamation Requests( close-an-asset-reclamation-request )
(https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-managem...)
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03-08-2024 11:46 AM
Thanks for the diligent replies.
Got Sam Pro installed already.
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03-08-2024 03:14 PM
Saurav - it's possible that your Sys Admin has disabled the OOTB asset reclamation catalogue item. I've seen this happen with some of my customers because they already have an asset off-boarding catalogue items and don't want to confuse their end-users!