Hello, We are currently using ITSM Asset Management to manage our software and will upgrade to SAM Pro within the next couple of months. We have installed the SAM Pro plugins in a lower environment and started to get ourselves familiarize with the n...
I got a list of Adobe subscription products from out ITAM team. One of them - CC Illustrator for teams, was mentioned 4 times with different PPN numbers. They all have different count of bar codes (Models) 65304053BC04A12 vs 65304053BC04B12 vs 653040...
What filtration criteria should we set for importing Adobe from legacy ITAM tool for Adobe into ServiceNow, especially considering that the data and entitlements in the legacy tool could be 10-20 years old? We don't need any past data that is not wor...
Hi everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing those devices that have uninstalled the software. Checking with SCCM and there is n...
Hello,I have a problem with the Software Lifecycle Product table, this table has no data, even after running the Scheduled Jobs that should populate it, it remains empty.I noticed that in the Software Product Lifecycle table there are no GA records, ...
We are migrating Adobe publisher from a non-ServiceNow system to ServiceNow SAM Pro. It means we want to be able to track all our Adobe software products , software models , license consumption and compliance in ServiceNow SAM pro. Currently, they ar...
Hello Everyone, need your help for below requirement .AC1)I want to only see the submit button on all pc_software_cat_itemSo that it does not show Order now Button, quantity and draft Current state Desired State :- Note - How Find the respectiv...
Hi all, I have created a string field on " sn_sam_software_installation_task" table called as Name, I want to copy the variable called "device" value into Name field So I am using the flow designer but I am getting below error. but when I tried to a...
Any idea on how to enable workspace on Yokohama (PDI instance)tried looking for plugins with "workspace" couldnt find
Hello All,We have recently integrated Tanium with ServiceNow for computers using the Graph connector, and the imports are coming through fine. The software usage data is also being imported correctly for most products. However, we encountered an issu...
Hi all,One of the customers I am working with has the update existing reclamation candidates job failing and has done so for the past 8 weeks. We have an update set that was supplied from SN that would fix this but we are unable to apply it for vario...
We are migrating Adobe publisher from a non-ServiceNow ITAM tool to ServiceNow SAM Pro. Currently, for HAM, they have a contract, under the they have this blanket line item, under that they have a blanket line item , and that’s associated with PO l...
We added install location to the sql code to the SCCM data source SG-SCCM Software AI. (in green below) This works when running on SCCM database but isn't bring data into cmdb_sam_sw_install in Service Now.SELECTgroupID,DisplayName,Version,InstallDa...
Hi All,Tooltip description missing in workspace in Xanadu instance in HAM and SAM dashboards.When we hover over the left side icons, the message with description of the icon is not appearing
Hi Everyone , Right now i am working Incident from view enhancement related story . In that present my Org present view is like in below attachment(Incident present view) like one after one means one below another one is available . But my requir...