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relations between tables of SAM

I want to know the relation between software installation tablesoftware discovery model tablesoftware model tablesoftware entitlementsDiscovery maps and is there any metric to measure how much we have consumed the license for suppose if its a subscri...

Servicenow OAuth integration with Jira

When I'm trying to create connection for Jira OAuth2.0 integration..How can I get the cloud ID value that needs to be added in connection URL. 

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mahesh85 by Tera Contributor
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  • 1 replies
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Resolved! Entitlements for support - best practice

We have some vendors from which we purchase only support. These entitlements have no metric (it's just support for 1 year, for example). As for now, if the support is tied to a perpetual license we create an entitlement with License Type: Perpetual +...

G4P3 by Tera Contributor
  • 1060 Views
  • 1 replies
  • 1 helpfuls

Resolved! Install Agent Client Collector without a Mid?

Is it possible to install Agent Client Collector without a Mid Server? I see in the .yml file that there is a set of lines that says you can configure the connection without a mid, but that didn't seem to work for me. Is this still a possibility, or ...

Dionbecu by Tera Guru
  • 2145 Views
  • 6 replies
  • 5 helpfuls

ITSM vs SAM

Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot! 

veajenno by Tera Contributor
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  • 2 replies
  • 1 helpfuls

End of Life on Workspace

EOL Products graph is not getting updated whereas my Software Product Lifecycle table is getting populated. Also, why my potential savings table is also empty.  

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ITSM as SAM

Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot! 

Potential savings values set at 0.00

Hello,  Our team has been trying to get a handle on Reclamation/Potential & Actual savings. I understand the concept of every license that can be reclaimed and if marked for reclamation should have a dollar amount. However, every software that I seen...

Importing Software Models??

Can you direct me to where i can import software models. Entitlement imports are easy to find, but i cannot locate the same facility for sofware models. Thanks

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