Discovery of licensed and unlicensed Software
Hey Folks, Can ServiceNow discovery discover the software and show the licensed or not ?
Forum Posts
Software Asset Management Filtering Applications Coming From Microsoft Entra ID
Hi Everyone, I am currently working on a project to implement Software Asset Management for an instance, and we are using the Microsoft Entra ID (previously Azure AD) spoke to connect SSO applications and groups, and bring them into the instance. The...
updates to dashboards in software asset management
a. what are the best dashboards out of box for SAM and does activating DEX add any value .b.is there a way to create a dashboard view of all the applications normalized by SAM and also group by on prem location datacenter vs saas applications without...
Salesforce integration with SAM Pro servicenow
Hi All, We're currently involved in sales force integration within ServiceNow SAM Pro. However, we've encountered an issue where we come across blank users and software models due to missing publisher, product, version, and edition information. We're...
Report about monthly License Cost
Hello, we are using SAM Pro and managing SW Models, entitlements and user/device allocations. We have information about cost centers / departments available for each allocated user/device to an entitlement. What I am now looking for is a possibility ...
Changes in Company overwrite Software Models
Good morning, we are in the setup of SAM and during playing with it, I found a "strange" thing. I have loaded into our Test System DEMO Data for SAM. I have 37 Software Models from Microsoft. When I now change something on the company, the name field...
Why aren't we getting reclamation candidates?
There are 370 Software Installation records with displayName: "*snagit"There are 72 of the 370 records with a value of "04/23/2023" in the field: "Last used"NOTE: 58 of the Software Installations have Active install="true"NOTE: All of the Discovery M...
How is Potential Savings calculated in SAM, It shows 0$
How is Potential Savings calculated in SAM, It shows 0$
Engineering Software License Management WITHOUT OpenLM / OpenIT
Hello, I am looking for a way to manage licenses for engineering software i.e. query license servers to get license allocations and usage from them and insert this into the corresponding ServiceNow tables - all without using OpenLM / OpenIT (since th...
Developer Forum
Hi Team,List of Software's under Software Asset Management (SAM) in ServiceNow. Could you please help on this it's an urgent requirement?Thanks,Jyothi
Resolved! CSD 2.0 Table Missing
HiWe installed CSD 2.0 and the MECM Integration spoke.On opening the sub flow 'Revoke Application Template' in Flow Designer it reports the warning:"Warning Label cache error: Table not found: sn_ms_ep_mgr_spoke_collection"I checked System Definition...
How do I automatically skip transfer order line stages?
Hello community; I am trying to modify transfer order steps to reduce the number of tasks that need to be done. I've tried using flow designer to no avail. I want to reduce the number of tasks when transferring an item to get it ready for fulfillm...
Resolved! How to Integrate ServiceNow with xMatters.
Hi Folks,I am new in integration. Can you guide me how we can sync xMatters with ServiceNow. Thanks.
Resolved! SAMPRO Certification
Hello All, I am looking to become certified with the SAMPro and am wondering what needs to be done in order to do that. There are many links within the ServiceNow website but I am not finding anything that clearly identifies a SAMPro certification. ...
