Hi,Integration is established between servicenow and salesforce crm. We are getting subscription profiles from salesforce and the data is getting stored in samp_sw_subscription table. There is a 'product' field present on this samp_sw_subscription ta...
Hi,We previously had SAMPro Module and had access to "Software Product" table. While adding any new Software Model, we had a reference field from Software Product Table.Now, we do not have SAMPro in our ServiceNow but do have basic SAM Module and whi...
Background:We are currently undertaking data discovery for what applications are used at a specific site.Question:Can you report Discovered Models with a count of how many software installations for each location?Using SQL the statement would be simi...
If an existing software contract gets renewed, should we update the existing software entitlement for that software, or should we create a new software entitlement?
Has anyone set up or updated their Adobe <> ServiceNow integration since Adobe decided to deprecate the Service Account (JWT) credentials that are still referred to on the 'Integrate with Adobe Cloud' instructions? We're running Vancouver and need to...
Entitlements without contract appear in Calendar based on End date, for License types:PerpetualSubscriptionEntitlements with contract appear based on end date of Contract, not end date of Entitlement.Contract model: Software License, Subscription, M...
Hi team, What all benefits does SAMPro gives when we integrate o365 with SAMPRO?will it help with below activiteis and if yes then how?1. License allocation2. License deallocation
Hi All,We've established an OOTB SaaS Integration with our Microsoft Office 365 Portal and our ServiceNow Instance (Washington D.C. Release) We have User license data flowing into our Software Subscription Data, but our Microsoft Admins were curious ...
We have successfully integrated ServiceNow with Okta for SaaS license management. The connection is established, and data is being received from Okta. However, the OAuth access token is expiring every hour, requiring us to click on the 'Get OAuth Tok...
We are currently trying to use the integration to pull the Okta information but our Cyber team has a concern about the performance of Okta in production with all of the API calls. Also is there a concern of the API calls timing out? Just looking fo...
Hi Team, Can you import the SKU (software version) into ServiceNow with Software Asset Management through an interface? Best regards BR
Hi All, I just started working for a customer and need some already prepared documents for the following:Initial & post assessment - list of activities which needs to be done to check current status of implementation and post implementationBRD - form...
Hi All,This is regarding the assignment of license to an individual user. Is there a way, where we assign the license in ServiceNow, and it automatically adds the user to a respective portal.For E.g. if we have request for adobe products, Microsoft p...
Looking to see if anyone has automated the creation of software entitlements within SAM Pro. Maybe have a table that consists of all the software purchases and then a trigger that auto creates the entitlements' based off the data in that table. Thi...
Dear Community,Currently working on software lifecycle reporting and risk assessment. At least 2 paths allow to visualize the lifecycle:A) From the Software asset overview and the "End of life products" widgetB) License usage > Reports > Software pro...
