NAN% complaint under license usage ServiceNow
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03-28-2025 04:29 AM
Hello Community,
I need help, I've run reconciliation. After completing reconciliation I'm seeing the compliance results showing as NAN% complaint under license usage servicenow. PFB SS FYR and What is the meaning of this NAN%? When I open publisher card it's completely empty (Second image). However, in the third image details are showing null but removal candidates are showing as 4.
Thank You,
Bharathi Patthi
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03-29-2025 01:06 PM
Hi @PatthiBharathi,
looks like an internal reconciliation error, please raise a support case.
Best, Dennis
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04-01-2025 01:17 AM
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04-17-2025 09:52 AM
Hello All,
We have got a solution and reason for this.It occurs when a publisher does not have any license metrics results associated to it which indicates that they don't have any entitlement attached to their software model. This is a known defect it seems.
Thank you,
Bharathi Patthi
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06-24-2025 07:04 AM
Any instructions on how to fix? I noticed that the NAN% titles did not seem to have an entitlement attached to their software model. Just didn't know if there a system fix, or if we are looking title by title?
Thanks!