No CI associated to Asset created

Prerna9
Mega Contributor

‎08-11-2022 04:56 AM

CI field is blank for asset records. Any suggestion will be much appreciated.

find_real_file.png

Thanks in advance!

Preview file
68 KB
Preview file
66 KB
0 Helpfuls
  • 1,831 Views
2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

‎08-11-2022 05:00 AM

Hi

Please check how the product model category is configured. Seehttps://docs.servicenow.com/bundle/quebec-it-asset-management/page/product/product-catalog/concept/c...

Maik

0 Helpfuls

Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎08-16-2022 11:42 AM

Hi Perna,

Here are three possible reasons why the CI was not created.

1. The Computer model category doesn't have a CI Class identified. Validate the computer model category record reflects the cmdb_ci_computer CI Class.

2. The "Create CI on Insert" business rule has been disabled. Validate the business rule is 'active'.

3. Run business rules is disabled during execution of an Import Set. If you are importing assets via an Import Set, make sure that Run Business Rules is enabled. 

0 Helpfuls