Regarding software installation status for each entitlement
How to find software installation status for each entitlement in salesforce
Forum Posts
about plugin
Software Asset Management Content Service (com.snc.samp.content) is this plugin necessary to run reconciliation.
About Publisher and product
Why does custom created publisher and product is not showing up in the software asset overview to run reconciliation.
Service Graph Connector automatically deletes the corresponding records in CMDB
Is the automatic removal of applications in the software installation table occur via a scheduled job or does it run automatically? What I want to confirm is that when a software application no longer shows up from the inTune integration it removes...
Integration Hub license usage count deploying software through CSD
For license volume purposes, the customer asks what is the average ratio between 1 SAM software deployment with CSD and the Integration Hub transaction usage count consumption?Is it 1:1?
How and where do I customize the format of risk event number id to autopopulate based on the date
Dear experts, I would like to know if I want to customize the scripting of the auto population of risk event number ID where can I go to locate the script? I would want to modify the script so the initials will be numbers of the date it populates fol...
Custom license metric in for google maps to calculate the cost of licenses
I am trying to create software entitlement for google maps and the license cost is some x amount of USD for 1000 transactions. But when I try to create software entitlement record I don't see an option to fulfill this kind of requirement. So I tried ...
Exception occurred while executing operation Cloud REST - add response to context
Hi All, I am facing some error while runniing discovery below is the error kindly help to fix.**************************************************************************************************************** Exception occurred while executing operatio...
Automatic record creation in Software Model Table
I am very new to SAM. I am trying to figure out which scheduled jobs or any other configurations are responsible for creating and updating records in the Software Models Table (cmdb_software_product_model). We can see that some records are created a...
Content Library - Opt Out BUT still send software for recognition to ServiceNow
Hi Community - My organisation has chosen to opt out of the content library for a number of reasons. Some of the titles are proprietary. However, some is 'off the shelf' which should be in the recognition library. Is there a way to export this li...
enquiry regarding software asset overview
In SAM fundamentals course's lab instance we are working to create a license managing app in software operations workspace and for it's software asset overview can we edit the software assets —( compliance status, license usage, recent reconciliation...
ITSM Simulator - Configure Change Management Form
Hello, I am currently working my way through the ITSM Simulator at the Configure Change Management Form, I cant seem to suss out where I am going wrong. Scenario details belowScenario: Change approvers should have all necessary information on the cha...
SAM Sotfware Install Dedup process not update the updated date
We have a data wharehouse that is pulling to software install by the updated date to get any updates to a record. But the dedup process does not update the update date so when a record is switch to active by this process the warehouse never pull th...
Automated creation of Software Usage from group memberships – standard approach?
Hi SN SAM community,Is anyone here familiar with the automated creation of Software Usage entries from the sys_user_grmember (group memberships) table?We’re importing user data into ServiceNow via a connector, which includes:Users (sys_user)User Grou...
Resolved! Checking PPNs pre import
Is there any way I can check the part numbers of an import file before importing it. I have an historic entitlement file with early 2000 lines of entitlement in it and the reseller has a history of of providing incorrect part numbers. Ideally I wou...
