Concurrent users
How does ServiceNow track concurrent licenses? In the entitlement you can only assign the number of users up to the QTY of the licenses.
Forum Posts
SAM Office Hours April 2025 – live verbal questions and answers
Hello! Thanks to all who attended April’s SAM office hour session, we had over 200 attendees! Below is a summary of the live verbal questions discussed during the call, along with written answers. Feel free to ask more questions here in this commu...
How to find End Of Support and End Of Life date
We need to export End Of Support and End Of Life date of SoftwareWe checked Software Lifecycle Reports table.We found that: End of life start date End of support start dateHowever, We see that software have current phase is End of Support, Curren...
installation are being shown under Microsoft windows on license usage even after suite is created
I have created suit for Microsoft windows , making Microsoft enterprise E5 as parent , after running the reconcilition , I observed that few installation are being shown under microsoft windows on license usage ? It should be shown under M365 E5 but ...
Enabling SAM in my developer instance
I have got a developer instance - and logged but I only see "Asett Workspace", "CMDB Workspace", "Process Mining Workspace" and "Service Operations Workspace" but cannot Software Asset Management. I tried to follow this https://www.servicenow.com/com...
Resolved! Unlimited licenses for Resource Consumption
My organization has a license which is unlimited and the license metric is "Per Tenant" . For ELP, I manually prepare the ELP by taking the consumption from the app owner. On SAM Pro, I created the entitlement with "Resource Consumption" metric and ...
SAM-SaaS Integration
Hi All, Does anyone worked on SaaS integration for Confluence cloud. Whenever I'm trying to get oauth token ,a dialog box appears like " This app requires access to a confluence site which you don't have or dont have the permission to access"But I ha...
Resolved! CIS- SAM
Please provide CIS - SAM dumps if anyone has. Thank you in advance!
Resolved! Using OOTB plug-ins in Dev instance and SAM licensing
Hi GuysJust a quick question does anyone know if you plug-in say Microsoft 365 or Entra SS0 into SAM in a DEV instance will this eat up SAMP license allocations in Subscription Management incurring potential cost if going over allocation - also are S...
SAM - How do I filter software discovery models by non OS built-in applications
Hello SAM community, We have recently implemented SAM and we are getting installed software information from our hardware endpoint (server, Macs and Windows).Our goal is to detect if there is software that is on the devices that we are not whitelist...
Resolved! SAM Pro - Concurrent Users
Good Morning. I have a customer who is using SAM Pro - and is asking how they handle concurrent licenses. They have 2 licenses to a system - and can provide these licenses to 5000 users. The system restricts the users to only 2 at a time. Is there an...
Reporting & Dashboards: SAM
How can a consolidated reporting (based on Parent Company) can be done in dashboard and reports in SAM and also at the department and Business unit level. Example: Parent Company A should be able to see a consolidated view of the license compliance r...
How to send a communication about the maintenance of ServiceNow
I need to send a communication from ServiceNow about the patch updates to the stake holders from ServiceNow. Is it possible to send?
Resolved! New to SAMPro
We are setting up reclamation rules for the first time. We use Intune and JAMF. Did anyone find a way to gain last used date from Intune or JAMF?
