Below is a list of the content service tables available in Software Asset Management. These tables are located in your ServiceNow instance and are updated by the Content Service team. Looking at data in these tables is often helpful when investigatin...
I am creating a new software model for a software product called “SAP BusinessObjects”. I have been provided with a version number, lets call it 10.435.03.001. When creating the software model, if I choose “SAP BusinessObjects” in the Discovery Map, ...
Hello everyone,Just curious if anyone has a Software Asset Management flow chart or schematic? Looking for a simple process flow diagram showing how SN functions for upper management to understand. Thank You.
Can someone clarify the difference between the Manufacturer and Vendor fields in the Companies (core_company) table? Thank you
Dear experts, How do I make the Reassess button modify the existing assessment rather than create a new one? I checked the scripting UI Action logic for Reassess button where it will generate a new risk assessment rather than modifying the current p...
Hi all, Does anyone worked on any implementation for Publisher packs in SAM
When we raise a request for sourcing / procurement for standard software / a published software model , when we click on source request it allows us to allocate or do a vendor purchase for that software . But when I tried doing this to a Non standard...
Hey Team! I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration ...
Is there any rules or best practice to create reclamation rules for Microsoft products ? I tried creating a rule with all the Microsoft products but reclamation candidates were not being created , but when I tried adding one product of Microsoft , i...
Hi there, I was wondering how you guys deal with products like the Beyond Compare product? As far as I understand the software for both the Standard and Professional version is identical but the functionality is unlocked by the licence key issued. I...
SAM Pro - I am creating software models. At the start, on Software Asset Workspace, I just enter Publisher and Product and click save. Why am I prompted to fill in License Metrics mandatorily when creating models for some products? This does not happ...
I recently ran this migration script for a new SAM Pro deployment and noticed that most of the discovery models it was creating were not getting normalized. The reason is because the 'discovered product' field in the discovery model record is mapped ...
Is there a reference or location we can use, to see where the categories and classifications come from, for SAM/etc?Example, in Software Asset Workspace, the overlapping usage is based on Application Category. Can we do anything to edit/change/custo...
