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Hi SAM Community!I'm still looking for tips and best practices for reconciling user subscriptions (per user) for software products on non-personal / shared devices. Such a device, like a workstation deployed in retail stores, showrooms, which does no...
We are migrating from the Xanadu instance to the Yokohama instance. We already have a Miro integration set up for the Xanadu version, and I need to install the same integration in the Yokohama instance. However, when I try to use the same client ID a...
Hi everyone,I'm looking for suggestions for keeping track of software products that are open source, preferably something out-of-box. The end goal is to be able to easily report on these titles, whether it be from model, entitlement, or product table...
Hello,I am new in my SAM role and my company is working to mature our SAM Pro implementation, but we have limited contract and sales order data for a large portion of our software inventory. Software was historically purchased through various vendors...
Hi ,We have SG-SCCM and SG-Intune in our project. The SCCM is using a midserver that belongs to a cluster and since other midserver in cluster doesn't have a service account with full access to SCCM DB, our SCCM svheduled jobs gives random runs auth...
Hi All, Why discovery maps related to software models get deactivated and what are the key things to keep in mind when we are associating Software Model with a new discovery map/ customized DMAP?
I am trying to access UAT via : https://abc(for example)uat.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do ,it automatically redirects me to : https://abc(for example)uat.service-now.com/external_logout_complete.do
Hello All, I need your help on streamlining model management in ServiceNow. Since many models exist with different specifications (e.g., storage, color, configuration), i am proposing to store any additional configuration under short description in M...
Hi All, I need some help on running reconciliation. I have created an test entitlement for Adobe products and have run the reconciliation and was expecting the unlicensed install counts to be reduced but it did not reduced for the child products and ...
We have one software model that is associated with multiple environments. (Production, Development...) Do we need to create a separate software model for each environment?
Hi All"SAM - Normalize discovery models using content library rules" job has been failing across several instances with the same error over the past few days.Error: No Match found for in samp_sw_publisherHas anyone else experienced the same issue? If...
Hi all,I’m currently exploring the integration of SAP with ServiceNow’s Software Asset Management (SAM) Pro and would greatly appreciate insights from those who have experience with this process.- Are there specific SAP modules, versions, or configur...
Hi, Looking for a clarification as I am unable to find it in the community posts.What is the difference between Publisher pack integration and SAAS direct profile integration. what is the difference between the data loaded via publisher pack integra...
Two questions. 1 - Does SAM publisher pack and ABAP program connect to SAP Cloud, such as S/4HANA Cloud or just with on premise SAP environment?2 - How to connect with SAP Cloud, such as SAP for me or S/4HANA Cloud to bring License consumption?
We are at the very early stages of SAM implementation - I remember seeing a ServiceNow icon itself in a SAM demo Being a cloud based product can you manage your ServiceNow 'assets' (or perhaps license is a better word) in SAM - I didn't see a Service...
