Oauth token validation

[shivani42]

Hi All,

We are having issue with MS dynamics integration.It was working fine till oct 9th. The issue is showing as invalid username and password combo. The MS team confirmed that the credentials which we used to fetch the refresh token got on Oct 9th. My confusion is, does it affect our SN integration. Because I saw there is no access token getting generated in manage token table. Even we have refresh token valid till Jan. My understanding is, we need the user credentials only one time in initial step but after that refresh token getting fetch access token to make the call.

Anyone has any idea?

Thanks,

Shivani

[Runjay Patel]

Hi @shivani42 ,

No, credential are there in third party, you need to get it manually and generate the token. As i mentioned you can notify when credential get changed and not working so that stakeholder can take immediate action on that.

Please Mark Correct if this solves your query and also mark Helpful if you find my response worthy based on the impact.

[shivani42]

Hi Runjay,

Apologies!!

I misunderstood your statement. The issue is, we have set up the MS dynamics integration recently in July. Now, the user credential got changed. Ia sked them to put the new credential again but they denied. They are thinking we are using their credential to access the portal. I suggested them to create a generic account with admin rights. SN will use that account every time to fetch the token. But Microsoft can't give an admin right to any generic account which is being used by third party application. I am trying to change the grant type from Authorization code to client credential. But again these are preconfigured thing by SN. 

Regards,

Shivani