Hello, how do you guys do basic metering (last used date) of software on terminal server environments?I checked the documentation and couldnt find any best practice. Is this "user assist stuff" even a viable option on a terminal server? https://docs....
Anyone using samp_sw_resource_value for declared usage? It's relatively new. We use samp_sw_client_access today for manually declaring usage in a simple way. I'm curious if anyone has looked at strengths vs. weaknesses. One strength of resource_value...
Hello, I have a cost of X assigned to a Software Model and that SW Model is assigned an entitlement record with no cost assigned to it. Is it possible to use the cost of that SW Model for the entitlement and license reconciliation? How would I do tha...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help me guys Can you please help me I have flow1st action will send the output 5th action step as a input value if no match match 5th action is failed saying no recor...
Under what conditions do I need to create a Client Access record?I have observed that the CrowdStrike integration creates a Client Access record automatically.I have observed that no other Software Model creates a Client Access record.Are there condi...
Can anyone tell me or point me in the direction to understand the meaning of the selections in the drop down for "Status" in the Software Models? (Divest, Emerging, In Production (I can guess this one), Invest/Maintain, Not Allowed, Retired, and Sold...
Hello!I'm curious about how other ITAM teams are leveraging the Performance Analytics module to report on their data? I have the SAM Content Pack activated, but I wanted to see if there were any particular reports/metrics/visualizations that teams ha...
I'm trying to create an Entitlement record in ServiceNow SAM.How do I create and manage Entitlement record with different subscription periods for the same software model?e.g)Contract 1 : AA License / SaaS / 24. January to 24. December / purchased ri...
Hello Everyone,I need to see the following KPI/Dashboards available OOB in ServiceNow.1. Deployment collection across EPC, JAMF, SCCM, CMDB, Tanium2. Blacklisted Software usage dashboard.Where can the above data can be seen in dashboards in serviceno...
Hello, I am currently working on integrating ServiceNow with CTM Planview and retrieving product information for servers, hardware, and software from ServiceNow, which is currently being sourced through Flexera. However, we are facing difficulties wi...
Hello, asking the community here if this can be done or not. In ITSM:Can our HR team kick off a "New Hire Account Request" via catalog item where they fill in basic new employee info. Then, have this same RITM be sent to the hiring manager where they...
Hello all, I had a query related to Allocation and Active rights on Software Entitlement table. When a flow executes and reduces the allocation count based on the device or user allocation, should active rights also gets reduced or should get reduced...
Can anyone suggest a way of bulk loading user allocations into entitlements? For example loading all M365 E5 subscriptions rather than manually adding them one at a time. Many thanks,Tony.
Hi, In Servicenow sam pro, the percentage of publisher compliance is shown on License workbench. Is there way we can get this percentage in report format rather on workbench? Thanks!
Hi folks,Where can i find software publishers supported by reconciliation ?