Hello All,Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version...
Hello Experts, @Daniel Slocum I would like to understand in below example why we are not able to make any allocations even when the entitlement is active (status = In use) and there are no existing allocations added to it. We have brought this entit...
Hi Experts, I am checking the field "Install count" in Software Models table, when this field will be updated? which script will update this field and how frequent it will be? I see a discrepancy with count when I report on cmdb_sam_sw_install table ...
Hello, may I please get some guidance in relation to using our SAM Pro to manage expiring subscription licenses.The outcome I'm trying to achieve is collect the consent of users holding an expiring license and the drive a workflow from there to manag...
Best practice documents on creating a unique Display name on the Software Entitlement data in SAM
Hi, I am having a question regarding SAM Pro. If a user has both subscription license and also installation of a software, i.e. The user is using subscription license and along with the on prem software, what would be the best practice to get such de...
HI We want to start managing software assets and licensing for infra assets like licenses that are provided with Cisco kit, or Azure subscriptions.Is the SAM application the right place for these, which Cisco plugin or app would we use? Similarly fo...
When we try test for Test Credential , it throws an error connect refused for jdbc.
Hi, We want to have a report showing the following: All machines that have oracle java installedincluding:machine nameSoftware display namemachine processor countmachine core countif machine is virtual yes/noif the machine is virtual also include the...
Hello Experts,We are using the SAM-PRO to manage the Oracle license.Currently, we would like to count some Oracle Standard Edition licenses as Enterprise Edition licenses in SAM-PRO.How can we achieve this?Please provide guidance.
Hi Team,Please find the attached screenshot of the error.
Hey I am looking for some advise on creating a new Class in our CMDB. This will be use to store all of our WebParts elements we have used for sharepoint. The idea is that a user can going on the portal and request a WebPart for their Sharepoint site ...
It seems PO used to be on the entitlement financial tab and now OOB it is not listed. When did that happen? And why?
Hello ServiceNow Community, New user here and was hoping that someone could point me in the right direction on finding which fields are available in the Asset Management module to classify assets. I have been searching for a data dictionary or othe...
