What table do the Publishers that show up in the Software Asset Workspace under the License Usage tab reside on? How can I get a list (count) of the Publishers that show up under the License Usage Tab in our Software Asset Workspace?I need to create ...
Hi All, Currently ServiceNow is integrated with Flexera One and publisher details, computer, software details, hardware models, software models etc. are coming from Flexera. These data in Flexera are coming from SCCM and other sources.Now we are pla...
Hi Community, Can anyone please help to know the purpose of each and every job in scheduled jobs of software asset management. Thanks,Spandana.
Hi @Ankur Bawiskar Thanks! as requested.I have following your guidance from your older thread :https://www.servicenow.com/community/itsm-forum/adding-catalog-item-variables-into-report/m-p/269190...Currently i working on Utah version, the requirement...
Hello, I have two questions about User Allocations of a Software Entitlement Question 1, When the License metric of a software entitlement is "User Subscription" or "Per User", the "User Allocations" Tab is shown up. In the "User Allocations" Tab, I...
Hi all, I'm back with yet another question re how to either merge of ignore specific software Installs from cmdb_sam_sw_install, or some other option, or best practice. Below is an example of what I am trying to accomplish. This is with AutoCad, ho...
Hello SAM expert, Good Day to all!I am again here with a problem statement and looking for a solution.The complete problem statement is : The use case is:The requester will make a request for software from a service catalog request or via an order gu...
Hi Everyone, Please kindly share the guidance how to create custom report with type list without change any filter on the asset list (alm_asset.list)for example the list of the asset will still look like this on the first picture, but the report wil...
Hi,We already have ITSM HAM installed, now we want to configure and use HAM pro. in service now. So do we've any documentation for such implementation?Regards,Sharath
The data for Subscription Users in ITAM Licensing > ITAM License report are pulled from samp_sw_subscription table but however not all users listed here are active in sys_user table. Do we know why ServiceNow takes inactive users into account for lic...
Trying to generate an "unlicensed installs" software report. Report needs to ID the asset ID to address the unlicensed record. Basic columns in the report would be: Column NameExample Report DataPublisherCitrixProductPremier RushSerial Number10-12932...
By default, Reclamation / Removal Candidate (RCC) is having Assignment group option to Software Managers. But I am looking for Task option under it.Normally, RCC record created with default 6 phases (Attention Required, Ready, Awaiting User, Waiting ...
Is there a way i can enable the "Software Spend Detection Overview dashboard" in my PDI ? I need to do some analysis on this feature.
I'm hoping someone can help me, I'm trying to get my head around Software Discovery Models as part of the SAM Suite. With every load of data I've completed into the Software Installations table including Security Updates I'm getting a corresponding d...
Hi Team, We are M3 support, handling SNOW incidents which assigned to 'XYZ - IT - M3 Support' group. We have limited resources to handle ticket daily. We need to improvement SNOW to have some automatic activities. Is there any possible that SNOW can ...
