Okta SSO Integration

MercBuilding
Tera Guru

‎10-23-2023 01:30 PM

Hi Team,

   I want to understand the difference between Direct Integration profile and Okta SSO integration to get subscription users information which helps in reconciliation. I know what direct integration profile brings into ServiceNow instance but i want to know what information does Okta SSO integration brings in and the data which it brings is same as we get through direct integration profile. Which is more beneficial for SAM Pro to work better in the insatnce.

 

Any information is highly helpful for me.

Appreciate your help!

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mikew_samexpert
Mega Guru
In response to MercBuilding

‎11-02-2023 04:50 PM

Hi,

 

I haven't personally implemented the Okta SSO integration but I have activated the Azure SSO which I'm guessing is very similar. The SAM Pro integration ingests all applications that have been registered for SSO within an organisation and if this isn't maintained properly in Azure/Okta, there could be hundreds of SaaS applications, many of which have no users assigned.  I have seen some duplication in data which is ingested via SSO and the data which comes in from one of the direct integrations - Salesforce seems to be the main offender. Hope this helps.