I am migrating some software licenses from a legacy ITAM tool to ServiceNow SAM Pro. As people working in SAM might be aware, I need to import entitlements first and then allocations. I have done some work on the raw extract provided by themFor this ...
I am currently testing SAM Professional.I understand that it is easy to create a Catalog Item (pc_software_cat_item) from the related list of the Software Model (cmdb_software_product_model).However, since preparations for M365 integration are delaye...
I have an application connected through SSO Integration Profile (MS Entra ID). This app has few AD Groups connected. I want to count only subscriptions from one of the groups (others are related to not licensed accounts) However no matter how I set u...
We are migrating from a legacy ITAM system to ServiceNow SAM Pro.Currently, I am onboarding (migrating) Microsoft Perpetual entitlements and allocations.I am doing this for Visio and Project - 2019, 2021 and 2024 models - all perpetual.By definition,...
Some software licenses count when it is in Production or Test. Some software licenses only count in a Production environment and not in Test. We would like to be able to filter out Test software installations when appropriate.Does anyone else do this...
Hi there I need to create Custom License Metrics in ServiceNow for the below IBM metrics and need to know how the script for calculating the metric was put together. Any insight here would be much appreciated! 1) Floating User Single Install2) Manage...
After ILMT integration as well. We have deployment under ILMT tool still License Required is 0. Can you help me how can i resolve this issue ?
Dear experts, I want to setup a due date field for an activity but when I create a new column and select the field type which is due date it shows UKNOWN in my form, whereas when I changed it to Date/Time, the UNKNOWN is gone and the field is working...
For example, assuming a scenario in which "Microsoft 365 is requested in a Catalog Item and a license is granted to the applicant," what is the best practice for holding the amount? Catalog Item has a Price field OOTB, so should the currency and amou...
Hi I have been assigned the responsibility of planning a SaaS integration, could anyone help me in creating a sprint story for the integration as well as an estimated timeline for completion? Thanks
Hi SAM Team,1. Currently we have a facility where a single user can request a software and we assign license to that user and also software installation takes place in the same flow.2. Now the requirement is to have bulk purchase of license. In case ...
I am not able to locate SAP address directories entitlements in the content library. I searched by the PPN and also the name. Does anyone have insight?
Out-of-the-box neither Service Graph Connectors or Discovery populate the last used date on the software installation records. Does anyone have experience populating it and can give the pros/cons and how they did it? Below is a note regarding this...
I noticed that Docusign is an OOTB SaaS plug-in for SAM however if my understanding is correct this only gathers the usage not the license/entitlements (if anyone knows otherwise let me know) In relation to the license Docusign uses atypical metrics ...
We are considering implementing SAM Professional to realize the following use cases.1. For example, a user who wants to use Microsoft 365 makes an application through the Service Portal.2. The user's manager approves the application.3. The license ma...