We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

SAM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

DMAP & Discovery Models

Hello Everyone, Good Day. I would like to ask :  Can one DMAP have multiple discovery models & how can we link Software Model with different discovery models & DMAP. Thank You. Regards, Prasad Deshpande

prasaddeshp by • Tera Contributor
  • 604 Views
  • 1 replies
  • 0 helpfuls

Content Service Opt Out

If my instance is on cloud and I opt out from the content service, will I get updated lifecycle dates, PPN details and normalization data into my software library? And how frequently my software library will get updated?

VMWare Horizon discovery requirements for SAM Professional

I have a customer who uses VMWare Horizon for their VDI environment. They have a few base images that are all Non-Persistent and use App Volumes when users require specific applications like MS Project.  I am trying to determine if there are any addi...

Sean W2 by • Tera Contributor
  • 2621 Views
  • 3 replies
  • 7 helpfuls

How to build a Software Entitlement for multi-year Subscription

We are fairly new to using SAM. If we have a new subscription sw license that is a 3-year commitment, is it best practice to create just 1 entitlement entry for the whole 3 years and total cost for the 3 years or create 3 separate entitlements with t...

karinrenee by • Kilo Contributor
  • 1471 Views
  • 3 replies
  • 3 helpfuls

Integration with multiple Jira sites for SAM

Hi,We are trying to integrate Servicenow with Jira for Software Asset Management. Servicenow can integrate with one Jira site only as explained in their document here : https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/so...

sagrawal by • Kilo Contributor
  • 486 Views
  • 1 replies
  • 0 helpfuls

Creating Parent and Child Contracts for Software Entitlements

Is it possible, or what is the best route to go to create a contract that has multiple line items, and how to add software entitlements to said contract. Parent/Child contracts, Contract with asset items, etc? For example: Contract A total $200,000.L...

BoSyd by • Kilo Contributor
  • 693 Views
  • 1 replies
  • 0 helpfuls

SAM Pro Table list

Dear friends,  Can someone guide me to pull the SAM Pro tables list along with the definition.   I found a list of tables SAM Forum blog, but that list is the 2022 list.  Do we have any revised SAM Pro table list? 

SAM Pro - Publisher Overview- License Usage

Hi, While reviewing the license position for Microsoft, I noticed that some licenses are marked as non-compliant. Additionally, for a few of them, there is an icon indicating that "this software model has not used any license due to an issue." But fo...

Resolved! what is the suitable CMDB class for Docking station?

HI All,we have to create docking station CI in ServiceNow CMDB and we don't have this class in CMDB.could anyone help us to know what is the best suitable class for creating docking station entry in CMDB?

Best Practice for Dealing with Duplicate Software Models

I've got a lot of duplicate software models. Usually this creates an issue on the workbench, but sometimes, to my surprise, everything appears to be reporting correctly (they're all "license under management"). So a few questions: Is it OK to have mu...

Need a variable for multiple value inputs

I have a use case where customer need to copy multiple keys (string) from either excel or other text editors and they need to allow copy paste functionality in ServiceNow. If 50 text keys are pasted in a text field in ServiceNow => how can I enable t...

Resolved! Check for available licenses then consume one

I have been asked to setup a new catalog item and flow, which will allow employees to request an Adobe Acrobat license (standard or pro). One of the required flow steps, is to check if there are any licenses available. If there are, then I want to im...

mhashemi by • Mega Sage
  • 1412 Views
  • 1 replies
  • 0 helpfuls
Labels