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Resolved! CSD 2.0 Software Entitlements

I have SAMPro and plan on Using CSD 2.0.  If I have set the property to use the SAM tables in the CSD.  What exactly does this property do?  For example instructions here say to create licenses for distributed software using CDS 2.0: https://docs.ser...

Resolved! Software entitlements for non user licenses

Hello everyone, I am working on a project to migrate software for Software License Management to ServiceNow Software Asset Management.The client has a behavior where they can observe at the software product level, the expense lines related to their l...

PabloV by Tera Contributor
  • 821 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to define SLO?

Hi, Is it possible to define SLO(Service-level objective) in Servicenow? If yes, can someone explain how to? If no, is there any alternate way to define? Thanks  

Lucky11 by Kilo Guru
  • 4035 Views
  • 4 replies
  • 1 helpfuls

Resolved! Over-licensed amount inconsistency

Hello, we have a simple example for license reconciliation. A software model has an entitlement assigned with 2500 active rights each with a cost of 40,00 Euro. License metric is Named User. We have three User allocations. Reconciliation results tabl...

Thomas E_ by Tera Expert
  • 911 Views
  • 4 replies
  • 2 helpfuls

Installation Count

Working on the Software Asset Management Workspace, we are showing the Software Model > Install Count, but can not find any reference to how the field is populated. How does the system populate the field with the install count number? Looking at the ...

pjrichert by Tera Contributor
  • 994 Views
  • 4 replies
  • 0 helpfuls

Software installation to reconcile to correct software model

Software installations for one specific version is reconciling to two different software models. I would like it reconcile to the correct model, highlighted. Unsure were to start and how to troubleshoot my way through to correct it.The image is from ...

adewan by Tera Contributor
  • 727 Views
  • 3 replies
  • 0 helpfuls

How to add Softwares in Client Software distribution

Hi folks, I am looking for any documentation on the process of adding new software to the CSD Catalog in ServiceNow.There is no new button available to create a Catalog item in CSD module (See attached).Thanks in advance!  

RohithSureshk1_0-1728373462870.png

Resolved! True-Up Cost is not populating in Software Asset Workspace

Hi experts, I've entered a cost in the software model and the software entitlement. Also,  Software Model (and linked entitlements) where I have assigned a cost are mapped to the correct Software Discovery Model as well, still True-up cost is coming ...

KajolM by Tera Contributor
  • 1142 Views
  • 5 replies
  • 0 helpfuls

Cisco Webex Integration

Hello All,I am trying to integrate the ServiceNow Instance to cisco webex. In my case, Webex has two different environment. 1) Fedramp - There is the additional security and encryption for FedRAMP and is designed for those NIST/CUI users (which are U...

shivani42 by Tera Contributor
  • 1076 Views
  • 2 replies
  • 0 helpfuls
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