Over-licensed amount inconsistency

[Thomas E_]

Hello, we have a simple example for license reconciliation. A software model has an entitlement assigned with 2500 active rights each with a cost of 40,00 Euro. License metric is Named User. We have three User allocations. Reconciliation results table shows an over-licensed amount of 99.880 Euros which is correct. However, in license workbench I see different values for over-licensed amount.

On the publisher level it is €130.38K

On the product level it is €114,117.6153.

On the version / model level it is €106,761.732.

Not only that the over-licensed amount displayed is too high, it is different on each level I am looking at.

[Lionel Falk]

Hi Thomas,
I have noticed in SAM Pro some inconsistencies in the currency management, including currency symbol displayed. Maybe this could explain yours.

• Our general currency setting in ServiceNow is USD, symbol $
• Our entitlements are created in the currency mentioned in the contracts, here in EURO
• The Asset Workbench display financial figures in the user local setting. I'm in Switzerland, therefore CHF. (converted with the Exchange Rate in [fx_rate] table).
• In some sections of the Asset Workbench, like the Summary section, it displays the financial figures in CHF, but... with the default currency symbol. In this case $.
• Reports extraction are in the default currency (USD) and with the right currency symbol ($)

The ServiceNow internal team is working on an harmonization of the default currency and symbol settings. 
I don't know if it could help you.

[dreinhardt]

@Lionel Falk, thanks for these insights, as I wan't aware of all of these inconsistencies.

Are you able to share any PRB I can use to link other customers to it.

Thanks, Dennis

[Lionel Falk]

Dear Dennis,

This issue has not yet been reported to ServiceNow Support as such. It was identified after this request and suggestion you kindly made.

• https://www.servicenow.com/community/sam-forum/how-to-get-the-same-currency-between-the-reservation-...
• https://www.servicenow.com/community/sam-articles/mastering-currency-settings-in-servicenow-enable-d...

[Thomas E_ · Accepted solution]

We were able to solve the problem by following the steps described here:

Product result shows different amount than the software model result for the same over-license amoun...