Hello, I was reported on an issue that duplicate records after being removed from alm_hardware table is getting created again as the assets were available in the CMDB hardware table. I have following questions on the issue: 1) Is there an OOB that c...
Hello, If there are two integrations i.e., (SCCM and Flexera) in place and both are updating the same field of a table ('name' - field of the 'computer' table). What happens next?? Will there be any duplication of the records? Also, how to check if...
Hi IT Asset management associates, I am working on the HAM Pro - Asset (temp) swap capability. This one enables the possibility to select an Asset action and register the Swapped CI in the Affected CI's related list of Incidents and Changes. If neede...
Hi, We got a requirement to create Data Source Imports for "Docking Station" Data, "RSA Token" Data and "Virtual Reality Glasses (Oculus Quest 2)" Data. We are using "Computer Peripheral" Model Category for "RSA Token" Data Imports and not aware whic...
Hi All, Can anyone please help with plugin ID for "Software Asset Management Enterprise". It would be a great help, unable to get it on ServiceNow documents portal
I'm querying alm_asset table using API, there are some reference field that show the API link to that particular referenced table. Is there an easier way to construct the initial URL to also gather the field I want from the referenced table? Or do I ...
Hello, I have request for my rome instance demo all plugins Software asset management and its already active. but, under software asset management application there is no module such as licensing, reconciliation etc. comparing rome and san diego v...
Hi all, I'm looking at the itam_licensing_resource_counts table and found that we have 10k servers in our system. Diving deeper into it, I found that handheld devices and some VMs are considered a server. Any idea on how or why this is happening? M...
Hi all, What are ServiceNow's content library and services, and how will they help with software asset management? Is there any plugin that we need to show this content service? Please assist me if any one have any knowledge of this. Please share any...
When the software licenses date is getting expired, notification has to be sent. Some notification before the software license gets expired. Need steps to enable it.
I took the software asset management class and one of the labs had this story. I am trying understand what determines an outdated software model and how to know when should you delete them? "STRY020101Delete outdated software modelsAs a software as...
Hi Folks, I have created new asset and ci tables that extend alm_asset and cmdb_ci in custom scope. I have tied the model category with asset and ci tables. But still when I create an asset manually, the model category is not autopopulating and i nee...
Hi Experts, Need suggestions on below: 1. When Onboarding / Offboarding an Asset, what should normally be created? A Service Request or a Change Request? Please suggest. Onboarding - 1) CI is already procured and present in network. It is just need t...
Hi all, We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be genera...
Hello, may I please get some guidance in relation to using our SAM Professional subscription to manage expiring licenses. The outcome I'm trying to achieve is to generate an alert or a task which prompts someone to consider whether the license/mainte...
