Hello the community,This is my first post here and I'm a newbie on serviceNow. We have build all our API's request in postman and now we try to automate all requests from Vmware vRealize Orchestrator.We are stuck on the step to get an access token wi...
Hello all, Could you provide me with some advices in order to troubleshoot the sap reconciliation?? I recently connect a SAP instance with SAM, but the reconciliation didn´t catch the used sap user licenses. In one hand, I created an entitlement usin...
Hi all, I would like to know how, when and why the above-mentioned table is populated in ServiceNow. If there is any content or presentation that would explain the dataflow of how SAM tables are populated that would be good. Would like to know more t...
In the past we have not used PPN's for most of our software entitlements. Now we are being encouraged to do so. What would be the advantages of using PPN's rather than leaving that field blank? We are particularly concerned because it is a read-only ...
Hello - In the various iterations of the Software Asset Management Process Guide (Utah, Tokyo, etc.), what do the dotted lines in the process diagrams indicate? Thanks,Derek
Hicould anyone help me to find the list of computers where multiple users have access (shared computer)? Thanks
Hello Experts,I need to delete entitlements in SAMPro module and I have been given sam-admin role by my customer. When I select records to be deleted in table view I see the delete option greyed out. See attached. What can we /sys admin do to enable ...
I submitted a "Hardware asset refresh" request which opened a sourcing catalog task . When I click on "source request" button it opens a blank page not showing how many items to be sourced or the transfer and vendor purchase options. This is working ...
Hi All, I am new to this ITAM world and i am looking for basic understanding between Assets and CI's?If anyone could explain with an example it would be of great help Thanks Bharath Urs
Hi all, We are trying to find out whether we can use CSD 2.0 going forward. I was successful in following all the steps from configuring the MECM spoke till running the flow for adding the device to the Microsoft Endpoint Configuration Manager colle...
My customer wants to utilize this scheduled job: SAM - Deduplicate Install Table to deal with duplicates on the cmdb_sam_sw_install table. My question and task is to identify what this will do. The documentation does not detail what "Resolve" means. ...
Hi, I am configuring Visual Studio in Sam Pro and would like to have an install condition that is only applicable for Non Production, so I would like to exclude the environment PR-Production Environment. According to the attached whitepaper this shou...
Hi, Is there any effective difference between these two scenarios - 1.) Creating a custom discovery map and then creating a software model pointed to that discovery mapvs2.) Creating a software model and setting the product/version/edition values di...
I need to create a customization in the logic which sends an approval to the end user when the Reclamation Candidate is pushed into "Awaiting User" stage. I need to modify the logic that when the software is assigned to a "VIP" user it'll skip the Ap...
Hi,Our service graph connector integration for JAMF is not working since we upgraded to Tokyo.I see 2 distinct errors in the logs and not sure why these are logged.1) 5500+ log entries with this message. 2) Error message even when CI's are loaded an...
