OOB ServiceNow doesn’t create a Software CI from the Software Model. While you would track the software with models, licenses and the installations in SAM Pro in order to reconcile the licensing. How do you make sure there is a CI? What is the best p...
Hi All, I am trying to figure out how to make one of our products compliant. It used network based concurrent licensing, however we do not have the Open LM integration, and I am looking for a way to make this product compliant without having to add t...
Hi, In our organization we are feeding data into Software Installation table via a third party interface. We wish to keep only the latest records based on Last scanned date on a installed on device and delete all the older records. We have set below ...
Hi Team, I want to understand the difference between Direct Integration profile and Okta SSO integration to get subscription users information which helps in reconciliation. I know what direct integration profile brings into ServiceNow instance but...
Hi All,We have a query where in our instance there are multiple discovery sources and both the discovery sources are bringing in Software installations. I understand using " SAM - Deduplicate Install " scheduled job the duplicates can be remediated, ...
Hello Everyone,We have implemented Software Asset Management publisher pack for Oracle and installed Data Collection for Oracle Global Licensing and Advisory Services successfully. However, I am still unable to see the consumption for management pack...
Hi all,In our instance we have SAM Pro running and recently have setup some servers with Microsoft Windows Server 2022 Datacenter. However, on Normalization, this is ootb normalized to the 'Microsoft Windows' product and NOT to 'Microsoft Windows Se...
How do we account for the physical installs that are part of the online plans, since they come in as additional unlicensed installs.
1) when I try to execute Audit . the assets which are scanned but not expected are Moved to that particular stockroom changing there state to in Use on platform when I complete AUDIT . This is desired output as it makes investigating why they asset i...
Hi Community, Actually in requirement , user should get added to AD group through workflow. It's working for other forms user is getting added to AD group. But here the user is not getting added to AD group. That user is not even present in AD group ...
Currently to review and understand limitation of SAM Foundations Plugin and if someone who has used it and how does it compare to SAM pro? Additionally, looking to uncover the advantage of Intune Spoke+CSD 2.0+SAM Foundation?
Hello everyone, We are in the process of integrating SAP with ServiceNow, and our client has asked for SAM reports tailored to SAP SuccessFactors. I've manually imported SAP SuccessFactors products, but they are not being recognized for reconciliatio...
Hi, I have activated Field Normalization and Normalization Data Service together and I observed that I am getting an error in the Company Field Normalization record "The Normalization Data Services plugin is Active! Using the Normalization Data Servi...
What to do if subscription is only for nonuser account. These are users like Generic mailboxes, Service account etc. They exist it AD and Intune but not in ServiceNow.
Hello, We configured intune with our instance of Service Now and SAM fundamentals. Is it possible to filter or block certain programs coming from intune data? We have many things we don't want to see in our Service now instance. Thank you,Nicolas
