Hi CMDB Forum, At very sudden duplicate assets are getting created by system with same serial number and asset tag which are already existing in the CMDB/hardware tables. no recent updates done on any schduled jobs (data from SCCM to ServiceNow) but...
Good day everyone, I'm very new here and am posting my first question to ask the forum and seek advice. My company adopts the much preferred Agile working environment where employees have a choice to work from home a few days in the week. In the off...
Records are creating in alm_hardware table without serial number . while the serial number field is mandatory but still it is creating records without filling the serial number mandatory field . What could be the possible ways of creating hardware as...
Hi ITAM colleagues, I am implementing the HAM Pro Asset Swap capability. I use Asset Action and Swapped CI while resolving an INC.After that, looking in the CMDB I see that the INC related CI is replaced by the Swapped CI: Fine.But: I also see that C...
Hi We are looking at directly integrating BMC ADDM to ServiceNow using the BMC Helix provided ServiceGraph. We are seeking some references of companies that are already using this to understand how well it works, any gotchas and suggestions. https:/...
1)How to link product model with existing catalog item. 2)what if we don't have product model w.r.t catalog item. is that need to make custom?
I have Many Laptops and desktops. We are implementing ServiceNow in our company. My question is for Laptop what would be CI and for Desktop what would be CI? Does ServiceNow will automatically define the CI's to Laptops and Desktops or do we need to ...
Hi, I had this question recently regarding two different PPN that look the same but have different consequences in terms of licensing. I'd like to know if MS Publisher Pack accounts for these differences: AAA-10726 - M365 E3 FromSA ShrdSvr ALNG Su...
Hi, I need notification (120,90,60,30 days) on contract that have termination within the contract. Notification should be sent to the contract Management team/Admin and contract owner, Note: This needs for SAM(i don't think it will impact anything)
Hi, Is there a way to link multiple PO number to a contract? currently the PO number field is only allow 1 data.
Hi everyone, We have HAM enabled and are trying to move towards agent workspace... But there is something that we can do (HAM related) in the native view, which we are struggling to do in the agent workspace view. We are able to update the asset acti...
Hello, I need to migrate data from cmdb_software_instance table to cmdb_sam_sw_install table . For this I went to module "Migrate software install" and run that/toggled that. First time data is exactly the same in install table from instance table b...
Looking at a list of configuration items (CI's) ~1000 or so. (cmdb_ci.list)I want to retire ~1000 of them.Normally I just up to the column options menu at the top of a column, click and select Update Selected OR Update All.The problem is that when th...
I could see different categories ( Approval Management, Contract Management, Inventory Management, Invoice Management, Purchase Order Management, etc )to set up for Coupa and ServiceNow integration. As we are planning to integrate with Coupa for Sof...
My understanding is that you would just need ILMT to get IBM products inventory. But docs are confusing and seems you also need BigFix for sub-capacity and full capacity measurements. My question is, do I need BigFix AND ILMT integration or would int...
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