Hi Team, We would like to utilize SAAS in SAM Pro without any integration. So we decided to upload software deployment(Subscription list) with excel in samp_sw_subscription table. We tried multiple uploads into this table, but failed many times, here...
Hello team, On SAM normalization engine, I would like to know what is the meaning of the following terms in terms of the missing information within ServiceNow: - "Manually Normalized"- "Match Not Found"- "Partially Normalized" I do understand the co...
Hello Guys, I just want to seek your assistance in handling the Acrobat Reader migration to 64-bit, Adobe made the application a unified installer/application for Acrobat and Acrobat Reader. SNOW detected Adobe Acrobat (64-bit) as an unlicensed inst...
We have 1000 hardware assets that need to be uploaded ASAP due to business urgent requests. Our instance is in the San Diego version. I need ServiceNow expert help for following requirements:1. One time bulk upload approach2. Repeating bulk upload...
Hello community. I am unable to see reclamation candidates after creating reclamation rules based on 2 products (Acrobat and Visio). Currently, I can see software usage data brought in from SCCM. When i run a filter on the data (under software asset>...
Hi All, I am in discussion with Application owners of Cisco WebEx Meetings, Adobe Creative Cloud and DocuSign for integrating it with ServiceNow. The question which I have got is what all License metrics are covered for each publisher and what all so...
Hi Folks,I've got the following scenario:We have a custom table for purchase orders (u_poc_order) and an OOTB table for software entitlements (alm_license).So we have subscription-type licenses with an expiration date in the entitlement table.Wheneve...
Hi All Could you please help us with the relation between License Position Report and Vmware License key table?What is the table 'samp_vmware_license_key' and how its included in teh reconciliation ? Thanks
Hi I have created number of software models with 'Any' version and Edition based on the entitlement which covers all versions or editions of s particular product. All these models have multiple lifecycle data for the product. APM and SAM Pro works to...
Hello All Iam using SAM PRO and in San Diego Version.Could someone please help on the below queries? The discovery Models have fields like product type,platform,language etc.I understand that product type gets populated from the content services but ...
I have a client that is starting SAM in servicenow. some of their original purchase information is not available, since it's been many years. THey do have a PPN, but it's for maintenance. We added the entitlement via PPN, it was marked as maintenance...
We will soon be entering purchase orders in ServiceNow vs. the software we are currently using. Is there a way to customize the POs numbers? I've looked and haven't found something. We like the first four digits to be the year. Thanks in advance f...
Can anyone point me to documentation that references the significance of the "Active install" field on the cmdb_sam_sw_install table? What is this field used for and what is it supposed to indicate by true or false? Does it impact the reconciliation ...
Hello Experts , I am using Software asset workspace. I need to edit columns under "license usage" so that it is visible to everyone . Currently when I am doing it through Edit column (List action)it is just setting up for me , I want to save that as ...
Does anyone has experience with manually providing license consumption values? For some products it will not be possible to get consumption from any source, so.....entering a value manually seems the best solution.
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