Installation Count
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‎11-30-2022 11:58 AM
Working on the Software Asset Management Workspace, we are showing the Software Model > Install Count, but can not find any reference to how the field is populated. How does the system populate the field with the install count number? Looking at the data dictionary it's just a read only integer field.
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‎11-30-2022 12:48 PM
There will be script includes which will be populating this value. Is this field present on License workbench?
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‎06-16-2023 05:55 AM
Similar to OP I am looking to understand how cmdb_software_product_model.install_count field is populated. Searching ServiceNow documentation and the forums returns little useful information. I was unable to find a script include that addresses this field specifically.
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‎06-20-2023 05:32 AM
The responsible job is "SAM - Get install count for software model". It's recommended to have this job run before executing a reconciliation.
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‎10-11-2024 12:46 AM
What will be the one which is responsible for updating in Software Discovery Model
