Plugin activation failed - SAM pro

[shreyaadh09]

I am unable to activate SAM pro plugin on my personal developer instance. Does anyone know how to fix this?

[Deėpak Sharma]

Hi @shreyaadh09 

to activate SAM Pro on a PDI, you usually need to do it from the Developer site rather than directly inside the instance.

Sign in to developer.servicenow.com, go to your profile or instance management section, and click on 'Activate Plugin'. Search for 'Software Asset Management' and select the 'Software Asset Management Professional' option. You can choose to activate it with or without demo data, though demo data is highly recommended when practicing.

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅  and Helpful and close the thread 🔒 so others can benefit too.

Warm Regards,

Deepak Sharma

Community Rising Star 2025

[Tanushree Maiti]

Hi @shreyaadh09 

•  Go to developer.servicenow.com
• Click on Manage my instance button on top right 

Search by Software Asset Management and  and Activate "Software Asset Management Professional plugins"

For more details, check this post : Install SAM Pro on PDI 

[shreyaadh09]

Hi Tanushree, 
this was exactly how i was doing it but it is failing. 

[Tanushree Maiti]

Hi @shreyaadh09 

Can you check whether that plugin has been installed in your instance from Plugin list.

Few community members reported ,even after getting Activation failure message , it has been installed in there PDI and once they Repair it, it started to work.