Publisher name not appearing in Reconciliation list of publishers

[ChrisK3]

In SOFTWARE ASSET >> RECONCILIATION >> LICENSE WORKBENCH, we can see a Publisher name, let’s refer to it as “XYZ”

But the publisher name of ”XYZ” does NOT appear in the drop-down list of publishers present in the Publisher list in SOFTWARE ASSET >> RECONCILIATION >> RUN RECONCILIATION ? All other publisher names are present.

Furthermore, the publisher name “XYZ” does appears in the core_company table, its normalized status is TRUE and it was created by SYSTEM at the date we installed SAMPro, so, can you explain why it does not appear in the Publisher drop down list to enable us to run a reconciliation against this publisher?

Regards,

Chris

<SAMPRO>>

[Evan Orgel]

You will only see a Publisher listed in the Reconciliation list if you have a Software Model and a Software Entitlement.

My suggestion would be to create the Software Model and then add your Software entitlements to it.

Then you will see the option to reconcile.

[sekhar kurumoju]

Hai Evan Orgel ,

your solution is absolutely correct. before I am creating Software modal and Run reconcile   I am cannot find the my custom publisher in Reconcile Publisher search list .After Creating  entailments then  it is available on the Reconcile Publisher search list.

Thank You

sekhar Kurumoju

[Samah Mechael]

What if I don't have entitlement to add ? I would like to see any SW that is non compliant 

[ChrisK3]

Hi Evan,

Thank for responding.

I have just taken a look, and there is a software entitlement and a software model. The software model has "XYZ" as the Publisher and "XYZ" as the product - but I think that's ok. 

Does the following cause the problem:

1) The software entitlement has no Publisher part number - could this be the source of the problem?

2) From the SOFTWARE MODEL screen if I click the "i" on PUBLISHER, I can see the company record for "XYZ" , but if I click the "i" on PRODUCT, then the SOFTWARE PRODUCT record field called PUBLISHER does not have "XYZ" , but has let's say "XYZ Communications".

"XYZ Communications is a DISCOVERED company name, and I can see the Company Normalisation, where the normalised name is "XYZ" 

Question: does the RECONCILIATION job cater for these normalised names, mind you, neither the discovered name, nor the normalised name appear in the reconciliation list.

Hope the above is clear, thanks

ChrisK