Resolved! How to hide product from SAM workspace
I want to hide product/ remove product from SAM workspace.
Forum Posts
SAM Discovery Maps
Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...
generate PDF with Purchase order details after clicking UI Action
Hi, I have a blank document and wanted to fill some fields from a record upon clicking some UI Action in ServiceNow form. Please let me know if anyone has ideas or something how to generate a PDF with this.
SAMP True-up Costs
Hi all,I have some questions about SAMP True-Up costs. According to this post, True-ups are calculated based on entitlements among some other calculations. What if you don't have entitlements? Our current work around is to create fake entitlement...
Resolved! Need to filter Product variable based on selected Publisher in Catalog Item (SAM tables)
Hi everyone,I’ve created a Service Catalog item for software requests where:Publisher variable is a reference to the samp_sw_publisher tableProduct variable is a reference to the samp_sw_product tableNow, I want the Product variable to dynamically sh...
handling duplicate Asset or CI creation
Hi, I am able to restrict the duplicate asset creation via procurement process when CI/Asset is already present in the system. I have PO which is in Ordered state and while Receiving it, I restricted Asset/CI creation because of duplicate Serial Numb...
Handling Disabled or Non-Human Accounts in ServiceNow SAM User Subscriptions
In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...
Software Models & Restrictions
Hello all, We would like to restrict some software products to groups in specific geographic locations or specific users, etc. In other cases, I restrict products universally. (Restricting universally works great.) In the first example, restrictin...
Rerun Migrate Software Installs
We have SAM plugin activated and data from discovery is now being written to cmdb_sam_sw_install. When I run the Migrate Software Installs menu option I get presented with a screen that says "Data has already been migrated" however none of the data f...
does sam_integrator role gives all privileges to user to create and run integrations ,other scripts.
if we assign sam_integrator role to any user, does the user will have all rights to create and set up integration profiles, Auth profiles, and run integration scripts, jobs etc...
Resolved! SAM Rollback - Advice for Restart of Application (Cleanup)
Hi Community,We have a new customer who would like to restart fresh with the SAM Pro Module. Is there any way to completely remove all data from the SAM tables?I realize this might sound like a simple request, but it could be a really valuable use ca...
widget failing and cross scope issues
Hi I'm cloned the OOTB jny_journey widget in journey design scope after implementing that widget I'm facing some errors.Execute operation on script include 'hr_TicketPageConfigUtil' from scope 'Journey designer' was denied. The application 'Journey d...
non-compliance for Microsoft Visual studio in license workbench
Hello All, We created a software entitlement for Visual Studio enterprise via Publisher part number “MX3-00115” as provided by client. The Software model is associated with Discovery map “DMAP0067733”. We have noticed that the Suite Component for Mic...
Software Compliance Report by Company
Hi Falks,do you know if we can edit a report? i want to edit the Software license compliance position to add the company of the devices and of the license. RegardsFranck
Software Installation Edition Override
Hello! We've recently implemented this custom solution to gather edition data in SCCM via this KB Article This custom solution would populate the Edition Override field on the installation record by parsing through registry keys to get edition data....
