Hi everyone,I’m encountering an issue in ServiceNow where some Reclamation Candidate records have empty Software Model and Product fields. However, when opening the related Subscription to Reclaim, the software/product details are present. Observatio...
Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is already having connectio...
Hi All,We are currently facing an issue in SAM Pro where software installations are being discovered under web browsers. During discovery, products such as Udemy, YouTube, Viva Engage, and Outlook are being identified as installed software.The concer...
Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...
I would like to know how to check software compliance in SAMPro and how to raise a software complaint. Could you please explain the compliance criteria and the step‑by‑step process to log a software complaint in SAMPro? I want to make the software co...
I am trying to understand how conditions set at the Software Model level should be reflected in reporting.I configured a condition at the Software Model level to filter installations based on Install Status. At the Software Model view, the results al...
I would like to ask how we can create or onboard a new publisher for software entitlements. Could you please confirm the process.
As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...
Hello @dreinhardt One of my client instance is showing following error reason as we import the entitlement data. We tested several times and it is successful for other publisher but failing specifically for "Palo Alto Network". Moreover, system is n...
We just rolled out discovery globally. We have two countries where none of their servers show up on the Windows/SQL report within the workspace. We do see the software installs on them and they look OK. They are running fairly recent version of Win...
Hello fellow SAM users, I would like to know what is the best practice, or what have you found that helped to keep the start/end dates of entitlements aligned with their associated contract. We implemented a configuration that updates the entitlement...
I need to pull a report which shows all the Requested Items from multiple people. Is there a way to capture that in the filter? For example, I need it for Bob Evan & Jon Doe.
Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...
Hello All, Happy New year 2023!!! What can be the unique identifier of the CI other than name? Is it possible to set 'Serial number' or 'Asset name' as the unique identifier? For example, while creating the new incident, is it possible to link the co...
Hello everyone,Just curious if anyone has a Software Asset Management flow chart or schematic? Looking for a simple process flow diagram showing how SN functions for upper management to understand. Thank You.