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Software Asset Management - SAM - Serials and Asset Tags ?

Hi AllComing from a predominate HAM Background I fully get the Serial and Asset Tag requirement for a Physical device but I was baffled to see that the Serial and Asset Fields appear in the SW Entitlement form (we are implementing SAM) and are mandat...

ian_starr by Tera Contributor
  • 1094 Views
  • 5 replies
  • 3 helpfuls

What table stores "Unpinned publishers"?

Hello, I understand that table [samp_pinned_user_publisher] stores "Pinned publishers" in Software Asset Workspace from the blog below.https://www.servicenow.com/community/sam-blog/list-of-servicenow-sam-tables/ba-p/2283573However, I cannot find what...

Unpinned publishers.png
Kody by Tera Expert
  • 603 Views
  • 6 replies
  • 5 helpfuls

what will happen if we uninstall the software on our own

suppose a software is assigned to user , and the user uninstalls it manually   will the software will be still present in his system ?will the software record will be deleted in installation table ?or even we uninstall the software until its reclaime...

Resolved! Mass/Bulk Upload User Allocations on SAM Entitlement

Is there a method outside of asking a System Administrator where you can Mass/Bulk Upload User Allocations on a Software Entitlement. We're onboarding entitlements in our system that have user allocations with 2k+ already allocated. We do have multip...

Kyle Shanks by Tera Contributor
  • 442 Views
  • 3 replies
  • 2 helpfuls

License Entitlements

Hi, can anyone tell me what "Build" means under the "State" field of Licensing-Software Entitlements? Thanks,Cathy

pittic by Tera Contributor
  • 307 Views
  • 2 replies
  • 1 helpfuls

Sync users and groups MS-Entra and ServiceNow free PDI

Hello - I would like to sync the users and groups in my MS-Entra Azure site with my ServiceNow PDI.  I found the article Integrating with Microsoft Entra ID.  In the Before you begin section... To create a Microsoft Entra ID integration profile, requ...

JMoxy by Tera Contributor
  • 1023 Views
  • 6 replies
  • 3 helpfuls

Asset Lifecycle Stage and Status for Lost Assets Process

A hypothetical situation.  An asset is in the lifecycle stage/status "Operational/In Use" or "Inventory/Available".  An audit is performed and the asset cannot be found. This will trigger an investigation to do a more thorough search and determine if...

M_A_Jones by Tera Contributor
  • 412 Views
  • 2 replies
  • 2 helpfuls

Windows Server Clustering in SAM Pro (PDI Practice)

Hi everyone,I’m currently practicing in my Personal Developer Instance (PDI) and exploring how to handle Windows Server clustering in ServiceNow SAM Pro.If anyone has already worked on clustering for Windows Server, could you please share the steps o...

SherazA by Tera Contributor
  • 204 Views
  • 1 replies
  • 1 helpfuls

Creating inactive users report who are consuming software licenses

For every publisher, product and model, I need to create license usage reports for comparisons of active software licences with inactive or dormant accounts and ensure unused software licences or licences assigned to former employees or employees on ...

iamkurt by Tera Contributor
  • 627 Views
  • 2 replies
  • 0 helpfuls

Resolved! Planning for SAM license - How to get Saas info

I plan to license SAM; hence, I must provide the "SaaS Subscription User -Count."  Where do I check the details? What info does it capture under this Saas subscription?  

Prabhu6 by Tera Guru
  • 1340 Views
  • 4 replies
  • 0 helpfuls

Asset Lite vs ITAM - SAM Pro and HAM Pro

Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro  Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...

Software Usage data from JAMF SGC

Hello all! We are currently implementing SAMP but are having some issues with software usage data coming from JAMF. So far we have completed the following steps.1. Created reclamation rules with related software process.2. Activated and executed the ...

Don Hall by Tera Contributor
  • 256 Views
  • 1 replies
  • 0 helpfuls
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