Managing the Source Request Items task
Hi,For software requests we need to process approvals before the Source Request task is generated, but this task is generated as soon as the RITM is created. Any suggestions for how to manage this?
Forum Posts
Products showing on workspace as non-compliant with the SAM Pro workspace
have some products that we do not want to discovery or want to make them compliant (currently showing as non-compliant). I've deselected 'license under management' but the products are still showing up on the workspace. How do we resolve this?
Why is the Status of a Product Compliant if negative balance in the Position Report?
Hello, I just finished the SAM Implementer course for the second time and I still can't wrap my head around 2 things: In this example, why is SQL Server Enterprise 2016 COMPLIANT if it has a negative license balance? The Compliant or NON Compliant i...
SSO provider integration
Hi All,I'm currently doing SSO provider integration i.e With Microsoft Entra id I created integration profile and established connection also .There is one more step to validate connection before publishing the profile .I'm getting an error. Validati...
SAM Pro integration with SSO
Team, I'm trying to enable this SSO integration from ServiceNow SAM Pro to Azure Entra ID but it gives me an error, it says Auditlog.Read.ALL doesn't have the right permissions, even when Entra ID shows "Delegated" which is what ServiceNow suggests, ...
Salesforce Spoke scheduled jobs failing, OAuth token fine
Dear Community - Is there someone that is successfully using the Salesforce Spoke and getting the SaaS Subscriptions and Consumption data downloaded.Mine broke a while back without me seeing that it failed, went thru at least one SN upgrade and possi...
Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation
I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)
ServiceNow SAM pro integration with OpenLM
Hi Team, I am working on a Software Asset Management Professional (SAM Pro) implementation and need guidance on the following issue. Problem Statement - We are integration ServiceNow SAM pro with OpenLM and want to know how to achieve that functional...
SGC - AWS - Missing AWS Workspace Instance in CMDB
We are running SGC‑AWS(without SSM deep discovery) successfully for standard AWS resources - EC2, VPC, ENI, ELB, RDS, S3, DynamoDB, EKS, etc. However it appears that we are missing the Instances for AWS Workspaces.I understand that it is possible to...
Resolved! Can a product catalog item be created without creating a software model
Can a product catalog item be created without creating a software model? This would be for non-licensable software that there is no entitlement.
Understanding the Jamf + ServiceNow CSD2.0 Integration Challenges
Over the past few days, while working on the JAMF and ServiceNow integration for CSD2.0, we encountered a significant blocker related to how application data is fetched and the APIs involved. I’m sharing our findings here so others can be aware of th...
Resolved! Is Microsoft Visual basic.net Standalone licensable? or Non licensable or part of any suite?
Hi Community,We have 2,000+ installs of Microsoft Visual Basic .NET in our environment and need help confirming the correct SAM treatment.Is Visual Basic .NET licensable on its own, or should these installs be treated as non-licensable or part of any...
Data is not visible on software asset analytics dashboards in software asset workspace ?
Data is not visible on software asset analytics dashboards in software asset workspace , I have installation data availble in software installation table , but still , this widgets are showing as there is no data for the selected critera please conta...
ServiceNow SAM pro - SAP Cloud ERP Private / RISE with SAP integration
Hello Community,I hope you are doing well.I would like to check if ServiceNow provides any out‑of‑the‑box (OOB) integration between ServiceNow Software Asset Management (SAM Pro) and RISE with SAP or SAP S/4HANA Cloud ERP Private.My goal is to unders...
Resolved! Incident
Hey guys , there is incident table in the list as logged in as a admin i can see 15000 recordds and when i log as other user , i can only see 10000 records . what could be the reason behind it. What could be the reason behind it .Thanks in advance Sr...