Red Hat publisher pack (IBM) how to determine order of license consumption

[Chris Nielsen1]

Hello, 

I've got entitlement loaded with proper metric (Red Hat, Per Socket Pair) and linked to the right models. The problem is we have both Virtual Datacenter consumption (high density clusters) as well as entitlements we want to use toward virtual nodes on (low density clusters). I've read the great link at:  

https://docs.servicenow.com/en-US/bundle/tokyo-it-asset-management/page/product/software-asset-manag...

However near the bottom on the page it talks of "License consumption order" to do it correctly. It makes sense but not sure how to actually do it in ServiceNow. Thanks for your help!

[dreinhardt]

Hello @Chris Nielsen1,

I would interpret the statement in the documentation as follows, that it is a note on how to allocate the devices to licenses optimally. This means, you've to assign the devices manually per use case (high/low density cluster). Because, so far I have not found a function through which you can control the prioritization of licenses.

How do I manually allocate devices to a license? In SAMP workspace navigate to "License Operation" > "Software Entitlements" > Select your Red Hat entitlement > Tab "Device Allocation".

Here you can add the device and the consumption quantity (manually calculation)

Second option could be the creation of additional software models with conditions to restrict the consumption to "high density cluster" devices only. You've to change the relationship per entitlement to the new software model.

Best, Dennis

[Karen54]

Hi Chris. Weer you able to resolve this please as I have a similar issue. I have allocated RHEL Datacenter licences to the high density clusters and that appears to work. However, we also have additional RHEL Server license entitlement in Servicenow that we want to use to cover the rest of the estate on a per 2 x VM basis.

When I have checked the License Required By and Installs list for the Server licenses the physical Hosts that I have allocated Datacenter licenses to are also included in the Server License Required by/Install list.

That is, we are licensing those physical hosts twice, once via DC licences and ServiceNow is also using the RHEL Server licenses to cover them as well. I cant make the License Consumption Order work as the physical hosts are consuming both RHEL Datcenter as I've allocated them plus the RHEL Server licenses too.

[dimitrisala]

Hi @Karen54, when you say it is being licensed twice, I am assuming it be being licensed against the VDC software model as an allocation (but the allocation is is not 'in use'), therefore it also being counted in the Server Software Model. Is this correct? Might be worth checking you have all the required downgrade rights configured of the Virtual Data Centre Software Model.
I had a similar issue an found I did not have all the Software Models for RHEL configured as downgrade rights on the VDC Software Model. Therefore when some of the hosts were picked up against the SW model that was not a downgrade right, it would not license the entire cluster.

[Karen54]

Hi Dimitrisala. Thank you for this reply. I have added the downgrade rights to the VDC SW Model down to Server and can see that some of the allocations that are "in use" and are being consumed and are no longer included in the Server SW Model list. Thanks!